Parking.com - STRAND PROPERTIES Reviews 65

TrustScore 3.5 out of 5

3.4

167 East Short Street, 40507 Lexington, KY, US


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Rated 3 out of 5 stars

The address I was given was 155 West Short Street but the actual lot (that was in the photo of the lot) was 167 West Short Street. Very Confusing.

Rated 5 out of 5 stars

User friendly. No issues at all. The parking attendant told us when we were leaving that the parking spot we were in was reserved, but there was no visible way of knowing that. There were other spots... See more

Rated 1 out of 5 stars

There are no signs saying some spots are reserved. They towed my car from one spot to another, not transmission no longer shifts. Its All wheel drive and i hsve no idea how they moved the vehicle. Fin... See more

Rated 4 out of 5 stars

I was in a hurry….the reason I chose this location. It took multiple attempts for the site to come up so I could prepay. It was so frustrating that I seriously considered leaving & parking elsewhere.... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 167 East Short Street, 40507, Lexington, KY, United States

  • (859)255-8808

3.4

Average

TrustScore 3.5 out of 5

65 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Was there in building 163 to take a…

Was there in building 163 to take a certification test. Was very upset and angry that I had to pay $11 to park. There were plenty of parking spaces available so it wasn't like I was taking someone's parking space. Plus there was no handicap parking. Is this legal. Would love to get a refund. Was told if I didn't pay I could be towed.

June 30, 2022
Parking.com - STRAND PROPERTIES logo

Reply from Parking.com - STRAND PROPERTIES

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 4 out of 5 stars

It was expensive for parking in that…

It was expensive for parking in that area but it worked fine and and convenient to where I was going.

June 30, 2022
Parking.com - STRAND PROPERTIES logo

Reply from Parking.com - STRAND PROPERTIES

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy and quick.

June 21, 2022
Parking.com - STRAND PROPERTIES logo

Reply from Parking.com - STRAND PROPERTIES

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Affordable and convenient

Affordable and convenient. I asked them to pick me up at 2am and they came right away.

May 18, 2022
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Reply from Parking.com - STRAND PROPERTIES

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 3 out of 5 stars

Frustrated

Well I had issues try to text the info provided. I tried several times and was unsuccessful. Also I install the app only to get the app and it was giving me an error. Finally after several attempts and understood what the next step was, it worked. Please fix the issues I stood in the parking lot for 15 minute. Trying to do the right thing.

May 13, 2022
Parking.com - STRAND PROPERTIES logo

Reply from Parking.com - STRAND PROPERTIES

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 3 out of 5 stars

Very cumbersome payment process

Very cumbersome payment process. You are required to put in card information rather than being able to choose Apple Pay, PayPal, etc.

May 6, 2022
Parking.com - STRAND PROPERTIES logo

Reply from Parking.com - STRAND PROPERTIES

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 2 out of 5 stars

$10 for 2 hours is highway robbery

$10 for 2 hours is highway robbery, no pun intended. The payment process was more difficult than necessary and I don’t like having to enter my card info into an app or website over cellular data. In today’s time, it’s just not safe. Also, it made no sense that parking spots were 3 deep without an aisle between to back out in. Vehicles were parked all over, making it difficult to back out properly and exit. Next time, I’ll use the closest parking garage and walk. The only positive was the parking attendant. He was nice and helpful.

September 10, 2021
Rated 1 out of 5 stars

This was terrible

This was terrible! No way to give cash or insert credit card in a pay machine. Had to use app and a text code..and it was complex with limited instructions. Thank goodness there was a person to help. This took over 20 minutes because the app kept failing. And the worst part was they charged a TAX of 35cents on top of the 10 bucks for 2 hours!!! Awful and i will be contacting the mayor of Lexington to see if what you are doing is legal!!!!

July 15, 2021
Rated 1 out of 5 stars

I parked in this lot where you may get…

I parked in this lot where you may get blocked in by two additional cars if you don't pay attention. I paid though the app.

After my meeting, I was greeted by a guy that worked there by these words "young man.... You were almost walking". Uhm.... I paid your $10-$15 fee. He explained to few that he didn't know if I paid or not, that he can usually judge if people paid by there reaction. So expect to be accused of theft if you PAY to park here.

July 2, 2021
Rated 5 out of 5 stars

Needed to be in court

Needed to be in court. Didn’t want to be in court. Didn’t want to fuss with finding parking. Pulled in this lot and the attendant walked me through it. Very nice guy. I paid for a few hours because…court. Ended up taking less than 30 mins. Spent some time talking to the attendant some more and left. Overall-pretty stress less parking experience.

June 28, 2021
Rated 1 out of 5 stars

Hassle

Took numerous times to input information and for it to all go through once it did. Was a hassle and almost made me late for my meeting

June 11, 2021
Rated 2 out of 5 stars

Gentleman was very nice at the parking…

Gentleman was very nice at the parking facility. The system took WAY too long. No one has time to type in everything when they could just pay the attendant and move on with their day. Creates a line and wasted time.

May 31, 2021
Rated 1 out of 5 stars

I was in Lexington Kentucky on Thursday…

I was in Lexington Kentucky on Thursday trying to find a place to park is awful I went to where you can put in numbers and text for you to pay to park it said in one place no available parking places I went to another I tried to put it in put in my information never got a receipt use two different cards. I don't know if it ripped me off or not after putting all info in noavailable parking places I went down to where there was a human he politely help me to be able to get to Park it's a shame when you have to go to Lexington Kentucky to take care of something nothing works there as far as I'm concerned I have no reason to be in Lexington Kentucky again

May 23, 2021

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