It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which wou... See more
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Review summary
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Reviews shaping this summary
1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction. 2. Monthly commission of 20% too high. Propose 20% first month and... See more
Company replied
Excellent service and a responsive, helpful customer service. I have been with them years and am more than satisfied. I would be happy to recommend them.
Some how there are small voids between lettings.Keep client informed on regular basis as to letting process.
Company details
Information provided by various external sources
ParkLet was launched in 2004 to offer an alternative to traditional parking. Parking had, and continues to, become ever more expensive and more difficult to find. Congestion and traffic is on the increase, whilst the government actively discourages the provision of parking spaces to try and encourage people out of their cars and onto crumbling public transport. The founder members had noticed unused private parking spaces in areas where parking was in high demand. ParkLet was created to offer an effective marketplace and management service for the letting of these parking spaces and garages. Over the years the team has grown, and our systems evolved to enable us to become the UK’s leading agent for parking spaces and garages. We currently have in excess of 20,000 spaces advertised to let, across the whole of the UK. Our Landlords include residential clients with a single space, as well as most of the national car park companies and councils, and most things in between. Our aim moving forwards is to remain completely focused on contract parking and garages, and continue to invest in our systems and staff so that we can offer our customers an ever improving experience.
Contact info
Unit 3a, Dedham vale Business centre, CO76BL, Colchester, United Kingdom
- 03300563399
- info@parklet.co.uk
- parklet.co.uk
4.0
Great
1K reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
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Reply from Parklet
How nice, thank you
Car overstayed and no response from ParkLet
I have had to remove my space from the site following a negative first experience. I did not receive email notification about the booking beforehand and was therefore surprised when someone I wasn’t expecting parked on my driveway.
The car overstayed its booking period and is still parked on my driveway. I was not provided with the driver’s contact details and the reply from ParkLet merely provided me with a booking confirmation and did not address the fact that the car is still parked beyond the booking period. I am still waiting for a response and expect compensation for the additional hours. This has been a significant inconvenience as I have AirBnB guests booked into the property who have paid for use of the parking space.
November 24, 2025
Reply from Parklet
We’re very sorry to hear about this — we fully understand how stressful and disruptive this situation must be, especially with your Airbnb guests expecting use of the space.
This is not the experience we want for our hosts. You should always receive clear notification of bookings in advance, and a vehicle remaining beyond its booked period should be addressed promptly by our team.
In terms of contact details, we do keep communication on-platform to protect both parties, but in situations like this where a vehicle has overstayed, we should be actively intervening to resolve it — not simply sending confirmation details.
Please contact us directly as a priority with the booking reference if you haven’t already, and we will escalate this immediately to resolve the overstay and review appropriate compensation for the additional time your space has been occupied.
Thank you for bringing this to our attention, and again, we’re sorry for the inconvenience caused.
Parklet stepped in and assisted to get the entire rent and deposit back.
I had signed up for a parking space in london and the landlord did not meet the agreement, Parklet stepped in and assisted to get the entire rent and deposit back.
Naomi Standen was really helpful during the whole process.
November 20, 2025
Unprompted review
Reply from Parklet
Thank you Adersh, I will make sure Naomi gets the recognition she deserves.
Reply from Parklet
Nice!
Reply from Parklet
Thank you
Nobody has come back to retrieve their…
Nobody has come back to retrieve their car and so I have an old car abandoned in my driveway and didn’t get any help or full payment. They don’t seem to have a way to ensure the car is removed or that I get any further Payne t for the space being taken up.
September 7, 2025
Reply from Parklet
We’re very sorry to hear about this situation — having a vehicle left on your driveway without resolution is clearly unacceptable and we understand how frustrating this must be.
This is not how the platform is intended to operate. Where a vehicle overstays or appears to be abandoned, our team should be actively working to contact the driver and support you in getting the situation resolved, including addressing any additional payments owed for the extended use of your space.
We would like to escalate this as a priority. Please contact us directly with the booking details if you haven’t already, and we will urgently review the case, attempt to resolve the removal of the vehicle, and ensure you are properly compensated for the time your space has been occupied.
Thank you for your patience, and again we apologise for the inconvenience caused.
My booked space wasn’t available when I arrived
I booked a space via Parklet for a space whilst visiting a University Open day, as no parking was available at the Uni or Accommodation, there were 6 spaces available at the one location so I paid my £14 and set off the following morning using the Postcode supplied.
I was more than disappointed when I arrived to find all the spaces were full, and a second customer also trying to figure out what had happened. After phoning the Company I was told the home owner had phoned earlier that day that none of the 7 spaces were available.
I was refunded my complete purchase price but I have given them a 3 star as this simply shouldn’t happen, I needed parking, the spaces were advertised and I booked one. Parklet need to set up processes so that spaces are checked ongoing to make sure they are available.
Meanwhile for me I had to find other parking, in a City, where I hadn’t been to before, and thousands of other parents had descended to also on the same day and had already/were finding car park spaces as well
November 1, 2025
Unprompted review
Reply from Parklet
Thank you for your balanced review — and we’re really sorry this happened, especially on what was clearly an important and busy day.
You’re absolutely right — once a space is listed and booked, it should be available. In this case, the issue arose because the homeowner notified us on the day that the spaces were no longer available, which is not how the platform is intended to work. We rely on hosts to keep availability accurate, but we also recognise the need for stronger safeguards to prevent situations like this.
While we’re glad we were able to issue a full refund promptly, we fully appreciate that this didn’t solve the immediate problem you faced — particularly in an unfamiliar city on a high-demand day.
Your feedback is very helpful, and we are actively looking at ways to improve verification and reduce the likelihood of last-minute cancellations like this.
Thank you again for taking the time to share your experience.
Great communication
Great communication, so good that you speak to an actual person who is always available and knows about your rentals. Very organised and transparent
October 24, 2025
Reply from Parklet
We are real! Thank you
ParkLet Service Standard
1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction.
2. Monthly commission of 20% too high. Propose 20% first month and 10% for subsequent months.
3. So far my experience with ParkLet is over three rentals in a year. All was good, and Naomi was able to resolve a minor dispute with a potential tenant with tact and promptness.
October 28, 2025
Reply from Parklet
Thank you for your thoughtful review — we really appreciate you taking the time to share your experience.
We’re especially pleased to hear your kind feedback about Naomi — we agree she does a fantastic job, and we’ll be sure to pass this on to her.
It’s also great to hear that your rentals have gone smoothly overall and that any issues have been handled promptly and professionally.
On pricing, we understand your point regarding commission. Our rates are class-leading and are on par with, or below, comparable platforms in the market, while covering not just introductions but ongoing services such as payment handling, support, and platform management throughout the tenancy. That said, feedback like yours is valuable and helps inform how we continue to evolve our offering.
Thanks again for your support — it’s genuinely appreciated.
Good service but rather high monthly .
September 26, 2025
Unprompted review
Reply from Parklet
Thank you for your feedback — we’re glad to hear you’ve found the service good overall.
We understand your comment on the monthly cost. Our commission is designed to cover the full end-to-end service, including marketing your space, handling payments, tenant support, and ongoing management throughout the booking. Our rates are class-leading and are on par with, or below, comparable platforms in the market.
That said, we always value feedback like this as we continue to refine and improve what we offer.
Thanks again for taking the time to share your experience.
Reply from Parklet
Thank you Ravindra
Really easy to work with
Really easy to work with. Communication is regular and easy to understand. Feels like engaging with helpful humans. Refreshing.
October 14, 2025
Easy to use found great parking spot…
Easy to use found great parking spot close to where I needed to be car on drive safe &sound
October 1, 2025
Thank you, ParkLet
I have been with ParkLet for several years and they have always been an effective and professional service. I am very pleased to have them.
September 24, 2025
Easy to call and reach parklet ..
Easy to call and reach parklet ... this is a service that's much appreciated these days !
September 12, 2025
The worst parking company you can deal with.
The worst parking company you can ever deal with.
They took my money and the space wasnot available. When I called the customer service she said space is not available and I have to find another place.2days later they send email saying the space is now available so we are not sending you your refund.
Very poor communication and mismanagement.
Very unsafe company,keep away from them
September 1, 2025
Unprompted review
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