Parklet Reviews 1,475

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficiency, making interactions pleasant and productive. Many people appreciate the intuitive interface and the ease of finding and paying for parking spots, highlighting the smooth user experience. The service is often described as effective and professional, with many noting the convenience and reliability it offers. However, some customers also noted issues with the service, particularly regarding space availability and pricing. A few people reported arriving at their booked parking space only to find it occupied, leading to inconvenience and additional costs. Some reviewers also expressed dissatisfaction with the commission rates, finding them to be too high.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the service as helpful, efficient, and... See more

Staff

Reviewers consistently mention positive feedback about the staff. Customers frequently praise individual... See more

Location

Consumers find location to be ambiguous, with some praising convenient spots like those near London or... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its ease of use and... See more

Price

Customers had ambiguous experiences with price. Some reviewers found the service convenient and much cheaper... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which wou... See more

Rated 4 out of 5 stars

1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction. 2. Monthly commission of 20% too high. Propose 20% first month and... See more

Company replied

Rated 4 out of 5 stars

Excellent service and a responsive, helpful customer service. I have been with them years and am more than satisfied. I would be happy to recommend them.

Rated 4 out of 5 stars

Some how there are small voids between lettings.Keep client informed on regular basis as to letting process.


Company details

  1. Vehicles & Transportation

Information provided by various external sources

ParkLet was launched in 2004 to offer an alternative to traditional parking. Parking had, and continues to, become ever more expensive and more difficult to find. Congestion and traffic is on the increase, whilst the government actively discourages the provision of parking spaces to try and encourage people out of their cars and onto crumbling public transport. The founder members had noticed unused private parking spaces in areas where parking was in high demand. ParkLet was created to offer an effective marketplace and management service for the letting of these parking spaces and garages. Over the years the team has grown, and our systems evolved to enable us to become the UK’s leading agent for parking spaces and garages. We currently have in excess of 20,000 spaces advertised to let, across the whole of the UK. Our Landlords include residential clients with a single space, as well as most of the national car park companies and councils, and most things in between. Our aim moving forwards is to remain completely focused on contract parking and garages, and continue to invest in our systems and staff so that we can offer our customers an ever improving experience.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I recently stumbled upon a fantastic…

I recently stumbled upon a fantastic way to park my car in the busy city centre of Leicester! After trying a few options, I found a great parking facility just a short stroll from all the main attractions. The lot is well-managed, with plenty of space and reasonable rates, making it convenient whether you’re parking for a quick visit or a more extended stay. Plus, it’s close to popular spots like Leicester Cathedral and the lively shopping areas, so it’s perfect for anyone wanting to explore the city's vibrant heart without the hassle of tight streets or hunting for on-street parking. Happy exploring!

July 30, 2025
Rated 4 out of 5 stars

It’s a well run company the person who…well run company

It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which would matter if they leave after a couple of months but it looks like the person is staying.

August 14, 2025
Rated 4 out of 5 stars

It's very easy and straightforward

It's very easy and straightforward. The only option I'd add is once the letting time is ongoing there is a dedicated chat incase the renter and the landlord need to communicate

August 7, 2025
Rated 1 out of 5 stars

If you’ve ever wanted to experience the…

If you’ve ever wanted to experience the thrill of paying for a parking space you can’t actually use, ParkLet is the service for you!

The booking process was seamless – I had a confirmation, a space, and high hopes. Fast-forward to my arrival in central London, perfectly on time, only to discover… someone else had beaten me to my paid-for space. How thoughtful of them!

Naturally, I thought, “Perhaps I’ve made a mistake?” But no – double-checked, triple-checked. I was in the right place; someone else just fancied my spot.

I rang ParkLet, who cheerfully told me to send in a photo of the offending car while they contacted the space owner. Fifteen minutes later, nothing. I called again – the space owner was now uncontactable. Translation: I’m stranded in central London with nowhere to park, and my ‘booking’ is more like a ticket to the world’s most frustrating scavenger hunt.

Thankfully, Q-Park just around the corner were able to help me out immediately – and at pretty much the same price – which makes you wonder why I bothered with ParkLet in the first place.

So, if you’re looking for a guaranteed space, perhaps consider… literally any other option. If, however, you enjoy stress, wasted time, and the adrenaline rush of a parking lottery, ParkLet has you covered.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was Perfect

Everything was Perfect. Need a parking Slot for 7 weeks in London.
From booking over key handover to provided Space and payment.
Everything worked well

July 24, 2025
Rated 5 out of 5 stars

Very convenient and user-friendly app!

Very convenient and user-friendly app!
Parklet makes parking so much easier everything works smoothly, the interface is intuitive, and it’s quick to find and pay for a spot. Highly recommended for anyone who values time and convenience.

June 30, 2025
Rated 1 out of 5 stars

These people are simply crooks

These people are simply crooks
After taking order for parking they took an admin charge of 35.5 plus vat then 25% plus vat
They make more money than the car owner
They then want 5 (FIVE) weeks to pay you
AVID THESE CROOKS

July 1, 2025
Unprompted review

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