Parklet Reviews 1,475

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficiency, making interactions pleasant and productive. Many people appreciate the intuitive interface and the ease of finding and paying for parking spots, highlighting the smooth user experience. The service is often described as effective and professional, with many noting the convenience and reliability it offers. However, some customers also noted issues with the service, particularly regarding space availability and pricing. A few people reported arriving at their booked parking space only to find it occupied, leading to inconvenience and additional costs. Some reviewers also expressed dissatisfaction with the commission rates, finding them to be too high.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the service as helpful, efficient, and... See more

Staff

Reviewers consistently mention positive feedback about the staff. Customers frequently praise individual... See more

Location

Consumers find location to be ambiguous, with some praising convenient spots like those near London or... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its ease of use and... See more

Price

Customers had ambiguous experiences with price. Some reviewers found the service convenient and much cheaper... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which wou... See more

Rated 4 out of 5 stars

1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction. 2. Monthly commission of 20% too high. Propose 20% first month and... See more

Company replied

Rated 4 out of 5 stars

Excellent service and a responsive, helpful customer service. I have been with them years and am more than satisfied. I would be happy to recommend them.

Rated 4 out of 5 stars

Some how there are small voids between lettings.Keep client informed on regular basis as to letting process.


Company details

  1. Vehicles & Transportation

Information provided by various external sources

ParkLet was launched in 2004 to offer an alternative to traditional parking. Parking had, and continues to, become ever more expensive and more difficult to find. Congestion and traffic is on the increase, whilst the government actively discourages the provision of parking spaces to try and encourage people out of their cars and onto crumbling public transport. The founder members had noticed unused private parking spaces in areas where parking was in high demand. ParkLet was created to offer an effective marketplace and management service for the letting of these parking spaces and garages. Over the years the team has grown, and our systems evolved to enable us to become the UK’s leading agent for parking spaces and garages. We currently have in excess of 20,000 spaces advertised to let, across the whole of the UK. Our Landlords include residential clients with a single space, as well as most of the national car park companies and councils, and most things in between. Our aim moving forwards is to remain completely focused on contract parking and garages, and continue to invest in our systems and staff so that we can offer our customers an ever improving experience.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Book at your peril with Parklet

Please note that Parklet DONT publish actual reviews on their website regarding parking spaces that they let out through their website but just mention that a certain number of reviewers have left a rating( with no information provided regarding the content of those reviews, thus depriving future customers of any true experiences of parking spaces booked through their website.

For example I was asked to leave a review for 326 Barlow Moor Road, Manchester, M21 3AY. But this was never published on PARKLET website and still continues to be the case, thus I am providing below my review of this parking space below (326 Barlow Moor road, Manchester M21 3AY ) for any future bookers for this space in particular.

Book at your peril! You have been warned.

"Please DO NOT BOOK THIS parking space. I had booked parking here for a week and the instructions given were to park in the middle bay.
Unfortunately, on arrival another car was already parked in that space and the other 2 bays had wheel clamping notices on them.
Thus, I WAS NOT ABLE TO PARK at the designated car park bay. There were no contact details provided for the car park owner to resolve this issue and no way to communicate with the car park owner to resolve this issue or parklet ( and with it being Sunday, your offices are closed!)..
I had to park elsewhere at last minute and had to pay high parking charges as a result of this . Thus if you want peace of mind and a guaranteed space on arrival, look elsewhere...

I had to scramble to find another parking with added time pressure as this was supposed to be airport parking. "

To be fair to Parklet, they were quick to refund my money paid but refused to take on board the huge inconvenience caused and the additional high last minute parking charges that were incurred citing their T&Cs. Unfortunately, they let the customer down, hiding behind their T&Cs and that is not a good sign for a company operating on trust that a service will be provided once the money has been paid upfront.

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

SEAMLESS

SEAMLESS. Great space 10min taxi ride to airport, taxi number (01302505222) very reliable and cost £10.00. When we arrived we were met by the owner and directed to our space and given the taxi number. We saved £40 on airport parking even with the taxi ride to the airport and back.We would definitely use this space again if available. Thanks

June 24, 2025
Rated 5 out of 5 stars

Parklet makes letting a parking space easy

I used Parklet for several years over a number of long-term letting contracts. They make the letting process easy, deal with all the paperwork, and provide clear monthly statements. You can also get statements on their website for a specified period, e.g. for a tax return.

April 14, 2025

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