We had a minor problem at a charging point which was efficiently followed up by the Operations Coordinator. Erin was very helpful, went the extra mile and using Pay & Recharge will be easier in the... See more
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See what reviewers are saying
Reported a faulty charger which has been out of use for well over 1-2 months now, to be told 'we're aware but we can't tell you when it'll be fixed.' Cannot believe companies like this who win activ... See more
Company replied
I have used the Hubleon/ParkRecharge EV charger weekly in my local council carpark for over a year. It has constantly given a first class charging experience. In the early days I needed to re... See more
Company replied
We visited Whitehill Country park in Devon. We were struggling with the electric charger for our car. My girlfriend spoke Adam Daniels who was an absolute gem very helpful polite and professio... See more
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Company details
Written by the company
ParkRecharge is a charging network focused on destination, workplace, fleet, and public charging. As of May 2026, ParkRecharge operates over 500 public EV chargers across the UK, forming part of a wider portfolio of more than 5,000 chargers managed and supported for private commercial networks. Alongside supporting local authorities and operators with their public networks, the ParkRecharge team supports critical infrastructure organisations including National Grid, the NHS, and Scottish Water, in keeping their EV fleet moving. ParkRecharge has been at the forefront of EV charging technology and innovation for many years. Its expertise spans smart energy management, vehicle-to-grid (V2G), wireless charging, battery storage, and intelligent optimisation, helping site owners and installer partners reduce costs, overcome grid constraints, unlock new revenue opportunities, and future-proof their infrastructure for the next generation of transport and energy systems.
Contact info
CM1 3PJ, CM1 3PJ, Chelmsford, United Kingdom
- 08081861851
- support@parkrecharge.com
- parkrecharge.com
4.2
Great
44 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have credited 20 pound accouny and…
I have credited 20 pound accouny and still i have not been able to use the ev charge point where i work
I also applied for a RDIF card which cost me 10 pound and i havent received that neither ...£30 for nothing
July 17, 2025
Reply from Parkrecharge
Hi Mark,
Apologies for the delay in the RFID card reaching you.
I have just checked our logs and can see a card was dispatched to you on the 17th, the day the order was placed. We would normally have expected the card to have arrived by now so there is a chance it may have been lost in the post. If the card is not received by the end of the week, please contact the support team on support@parknrecharge.net and we will dispatch a replacement.
RFID cards are not mandatory for using the chargers at your work place so you are still able to use your credit to start and end charging sessions from the app in the meantime.
Alternatively we can also issue a refund for the credit and card if preferred.
If you need support with using the app to start, issuing a replacement card or anything else, please do not hesitate to contact our support team over the phone or via email for help. Your workplace has a dedicated phone line which we do not post online but the number can be found in the contact us section of the app as well as on the chargers themselves.
*Update: Hi Mark, just wanted to follow up - I can see you received and used your RFID card last week Apologies again for the delay in this reaching you. If you have any other issues please contact the support team directly on support@parknrecharge.net.
Kind Regards,
The Park & Recharge Support Team
Helpful customer service
When i had to make a call because i was having issues, the operative i spoke to was very helpful
June 23, 2025
Reply from Parkrecharge
Hi Tracy, Thank you for your review it means a lot to us!
Apologies to hear you had issues initially but we're glad to hear the support team were able to help you through.
If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Charger was Easy to use in good condition and easy…
Charger was in good condition and easy to use
June 7, 2025
Reply from Parkrecharge
Hi Yanny, Thank you for your review it means a lot to us! If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Reply from Parkrecharge
Hi Jinat, Thank you for your review it means a lot to us! If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Reply from Parkrecharge
Hi Martin, Thank you for your review it means a lot to us! If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Kind Regards,
Park&Recharge Support Team
Reply from Parkrecharge
Hi Nigel, Thank you for your review it means a lot to us! If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Kind Regards,
Park&Recharge Support Team
Used one of these chargers near…
Used one of these chargers near Southend Victoria recently, couldn’t believe how cheap it was! Super convenient, will use again :)
April 5, 2025
Unprompted review
Reply from Parkrecharge
Hi Lewis, Thank you for your review it means a lot to us! We operate three conveniently located chargers around Southend City Centre so hopefully you'll never be too far from low cost charging!
If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Kind Regards,
Park&Recharge Support Team
Plugged in only to receive nil power…
Plugged in only to receive nil power and for my lead to jam in. Two telephone calls to the number were responded to by apologies but all she could do was forward an email marked VERY URGENT and request them to call me. That didn't happen.
Then my lead could be released, so I put into the next socket as the App said the original was In Use! Praises followed as it started charging so I credited the App, and went to bed in the confidence the car would be fully charged in the morning.
Need I say what greeted me in the rising sun? A red light and nil charge. No explanation, only more apologies on email and refund.
As other users will know this causes great inconvenience for the day.
I for one won't be using these guys again and you are warned.
REJOINDER TO REPLY
Firstly I drove a Tesla Model S for 8 years and have had this latest EV for 6 months so have some experience of this driving, This was the first time ever I have been unable to remove a lead from the charger, so no lectures please!
Secondly this reply has omitted the fact that I repeatedly telephoned the helpline, and although the lady did her best she did not know any of these things now said. As said all she could do was send an email and assured me someone would call urgently. No-one did. If that's anything like a helpline then I'm a banana.
And finally and speaking of which, I said to the lady that as the lead was stuck I had no option to forcibly remove it which would doubtless damage the charger but what else could I do? She concurred.
So as the final sentence contains a veiled threat I trust the local authority will be forwarded this reply as well along with all other data. I'm sure it will consider all options when the next contract is up for grabs.
April 17, 2025
Unprompted review
Reply from Parkrecharge
Hi Peter,
Apologies for the issues you experienced with this charger. We appreciate that owning your first EV and navigating the public charging space can be difficult to navigate at first.
For an explanation of the issues you experienced last night;
• The cable had been locked in by the charger in preparation to start but did not receive a start request from the app. The locking pin then went into a fault state as it had been put under strain - likely from attempts to pull it out of the charger before a start request or detecting the cable had been unplugged from the car. For future reference if your cable is stuck in any public charger, the best thing to do is unplug the cable from your vehicle first. Within 20 seconds or so of unplugging from your car, the charger will also let go. If you're still having issue with the cable being stuck, it's worth pushing the cable in to the charger, rather than trying to pull it out. This relieves the pressure on the locking pin and allows it to disengage and release the cable.
• Once you had disconnected from the first socket, you switched to the other available socket and successfully started a charging session. Roughly 6 minutes later 2 requests were sent from your app login to end the charging session which I suspect were sent in error but were accepted by the charger which release your cable. You can actively check live and historic charging events in most CPO apps (including the Park & Recharge app), to guarantee that your session is still ongoing. Alternatively, most vehicles come with a linked app that can be configured to notify you if a charging session is interrupted.
In terms of the damage to the locking pin, the council’s maintenance provider have been informed and are sending an engineer to check if any permeant damage has been caused to the socket. They have also been forwarded this review and the message left with our support team threating to damage council property for reference, in case the council choose to pursue the matter further.
Correspondence letter used a font that…
Correspondence letter used a font that was too small for me to read.
April 4, 2025
Reply from Parkrecharge
Hi Darren,
Thank you for your review.
We're sorry to hear you were unable to read the RFID welcome letter. Our marketing team are considering replacing this letter with an email so that it can be adjusted to a size more suited to the users need.
If you would like a PDF copy of the letter, please reply to us here or contact our support team using support@parknrecharge.net.
If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Kind Regards,
Park&Recharge Support Team
Reply from Parkrecharge
Hi David, Thank you for your review it means a lot to us! If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Kind Regards,
Park&Recharge Support Team
Park&Recharge
Am pleased that their card appears to work on many charge points in my area.
March 18, 2025
Reply from Parkrecharge
Hi Steven, Thank you for your review it means a lot to us! We're glad to hear you're making use of one of our RFID cards. If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Kind Regards,
Park&Recharge Support Team
It was easy to charge my car using the Instructions from the charging point!
It was easy to charge my car using the card with credits on and my connection from the beat of my car. The telephone number on the charging point was useful to as a standby and I think the company is doing well and my range anxiety is not as bad as it was.
October 30, 2024
Reply from Parkrecharge
Hello Richard,
Thank you for your review - we're glad that your overall experience was positive and glad to help reduce your range anxiety.
If there's anything you think we can do to improve in the future, please contact our support team by emailing support@parknrecharge.net with more information.
Kind Regards,
Park&Recharge Support Team
The RFID card arrived thank you but…
The RFID card arrived thank you but when I tried using it at the Alresford Village Hall charging station when I had connected my car, tapped the card I just got the charging indicator light turning momentarily red but no charge to my car. I am contacting your company separately about this as I don’t know if it’s my car or your charging station.
October 20, 2024
Reply from Parkrecharge
Hi David,
Apologies for the issues using the charger at Alresford Village Hall. A member of our team will be in touch directly to investigate the issues you experienced with the card.
Our sister company Hubeleon manufactured the charger for the Rural Energy Resilience project in partnership with Charge My Street/Fuuse who will be operating the chargers. Park & Recharge are not the Charge Point Operator for the project but had provided the card as an interim solution until the charger is available through the Charge My Street/Fuuse App.
Kind Regards,
Park&Recharge Support Team
New charging fob
Received great assistance from parkncharge.
A bit disappointed that had to pay for the fob to charge an electric vehicle provided by the company to charge at company based chargers
September 27, 2024
Reply from Parkrecharge
Hi Simon,
Thank you for your review - we're glad to hear our team were able to assist when you contacted us.
Apologies for the disappointment in regards to paying for the fob. Most companies that we support provide RFID fobs free of charge to their fleet drivers, but as they are an optional extra for Pay-As-You-Go users, the cost is often not subsidised.
Kind Regards,
Park&Recharge Support Team
New user to Park & Recharge…
The app was unclear as to how the RFD card operated, I was looking for a payment facility to be stored within the app. It took me a little searching to establish that it needed to be pre-paid, However the process of ordering and speed of delivery of the card was great
September 23, 2024
Reply from Parkrecharge
Hello Ian,
Thank you for your review - we're glad that your overall experience was positive and appreciate your feedback regarding the lack of clarity.
I have forward your review on to our development team and asked them to consider how we can improve the guidance for new users in the app. We are also in the process of developing a guest payment option so that users have flexibility with how they choose to pay.
Kind Regards,
Park&Recharge Support Team
Helpful & friendly staff
Helpful & friendly staff, came to my rescue after I got a bit confused with the whole charging thing
May 16, 2024
Reply from Parkrecharge
Hello,
Thank you for your review it means a lot to us!
We're always happy to help and glad to know that it is appreciated.
We're always a phone call or email away if you need us again.
Kind Regards,
Park&Recharge Support Team
Helpful Adam
Many thanks for a very helpful, friendly and a most professional experience.
April 29, 2024
Reply from Parkrecharge
Hello,
Thank you for your review it means a lot to us!
We're always happy to help and glad to know that it is appreciated.
Kind Regards,
Park&Recharge Support Team
Adam was a superb help to me and made…
Adam was a superb help to me and made all the issues I had go away.
March 1, 2024
Reply from Parkrecharge
Hi Maxine,
Thank you for your review - It means a lot to me.
I'm glad we were able to get the issues resolved for you and get you to Wales and back without the range anxiety or a dreaded stop at a service station charger!
Kind Regards,
Adam
Park&Recharge Support Team
Completely uneventful charging
Completely uneventful charging - just as it should be.
January 2, 2024
Reply from Parkrecharge
Hi Peter,
Thank you for your review it means a lot to us!
I completely agree, a good charging session, is an uneventful one and I'm glad you have found our system convenient to use.
If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Kind Regards,
Adam
Park&Recharge Support Team
Super efficient and friendly customer…
Super efficient and friendly customer service
November 20, 2023
Reply from Parkrecharge
Hi Julian, Thank you for your review it means a lot to us! If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Kind Regards,
Park&Recharge Support Team
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