Parkway CarsReviews 

35
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Never again will I stress about getting to the airport, no more bus then trains for me and my family, I will always use Parkway Cars to get me there, excellent service, friendly, reliable drivers, gre... See more

Rated 5 out of 5 stars

Arrived on time with an amazingly presented car, smartly dressed driver who couldn't have been more friendly and talkative. Reasonably priced and was able to pay by card!! Which is a god send! Overall... See more

Company replied

Rated 5 out of 5 stars

We've used Parkway Cars for numerous airport trips as well as local journeys too. They always arrive in plenty of time in spotlessly clean cars. The complimentary bottle of water on airport trips... See more

Company replied

Rated 5 out of 5 stars

I have booked various journeys of varying distances with Parkway cars. Drivers are constantly friendly yet professional. Cars are always clean inside and out. Nothing is too much trouble. Consistentl... See more

Company details

  1. Taxi Service

Information provided by various external sources

Parkway Cars isn't just a 'taxi' service, we are a family run executive-style private hire firm with over 7 years experience in the sector. When you book with Parkway Cars, not only do you get a first class service, you also get a spotless vehicle with a uniformed driver who will assist with any baggage you might have, you also get complimentary drinks & free in car Wi-Fi


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35 reviews

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4.7

All reviews

(35)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vince was very helpful

Vince was very helpful, he accompanied me on 2 test drives, nothing was too much trouble for him. Paul was also very helpful with the purchasing of the car. I have already recommended this dealership to several people.

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

No show for airport transfer

We have used parkway cars for a few years and we have always had a professional service from them until this year. We had booked our usual yearly airport transfer and I had contacted them a few days before the date we traveled to give a new mobile number and to check all was ok for the pick up. We had booked an early pick up but 15 mins after the pick up time they had not arrived so I called. My call went through a different taxi firm where he explained that all parkway cars calls had been diverted to him. I asked if it was him now taking us and he had no knowledge of our booking, I was starting to panic at this point. He tried to contact parkway cars but there was no answer. He then explained that he was finished for the day but he could hear I was getting upset and agreed to take us. I cancelled our return booking with parkway cars as soon as I could. There was no apology from them just a confirmation of the cancellation. Very unprofessional. I will no longer be recommending this company.

October 13, 2019
Unprompted review
Rated 1 out of 5 stars

Had to cancel my Airport Taxi to Manchester Airport Return

As a loyal customer of Parkway, used them over last three years, I had to cancel my Airport Taxi to Manchester return, around 3 months in advance as my holiday tour operator had to change my holiday
Asked politely for a refund which Parkway agreed to, as advance notice of cancellation. After 6 weeks with repeated chasing still waiting for a refund, various excuses, lack of communication.
Totally out of character for a professional firm, I must say
After this experience I will not be using Parkway Cars again.

July 29, 2019
Unprompted review
Rated 5 out of 5 stars

No more stress

Never again will I stress about getting to the airport, no more bus then trains for me and my family, I will always use Parkway Cars to get me there, excellent service, friendly, reliable drivers, great communication, able to leave my car seats with them free of charge for return journey, door to door service. Cater for all needs. Highly recommend. Start ur holiday stress free!!!

October 6, 2018
Unprompted review
Rated 5 out of 5 stars

We have been using this company for …

We have been using this company for over 2 years. We have used them about 10 times and they have never let us down - despite the fact that when they first started Matt was a one man band. He has updated his company to incorporate a computer system to ensure confirmations of bookings and quotes. He has also got a few more new drivers that we have also used, great to see a taxi firm care about their customers and go that extra mile. Good Luck to you all at Parkway Cars.
Geri & Mike

February 11, 2018
Unprompted review
Rated 5 out of 5 stars

Absolutley fantastic service

Absolutley fantastic service, will be using Parkway for all our airport transfers! Great cars, lovely friendly drivers, on time and very professional all round. Many thanks :D

October 9, 2017
Unprompted review
Rated 1 out of 5 stars

Took my return fare and failed to pick …

Took my return fare and failed to pick me up on my return. No communication and number quoted to ring in case of problems was unobtainable so after a 10 hour flight I was left stranded at he airport.
I contacted him by mail to request a refund for the return journey, after a phone call and a further email he finally returned my money. His customer service and manner in which he dealt with my problem leaves much to be desired.

April 16, 2017
Unprompted review
Parkway Cars logo

Reply from Parkway Cars

Good afternoon, When we spoke on the phone on the day of your arrival, i had explained that another company had been asked to collect you, and for a reason i still cant explain they wasn't there for you which i truly apologize for.
With work bring extremely busy i had been trying to get over to refund you, it was only 4 days before i could get over to you. I did also apologize for this delay.

Im happy to offer you £10 off your next transfer if you so wish, but I'll understand if you don't want to take me up on the offer.

I have any happy customers who use me many times a year. Sadly on this occasion the company use i asked to collect you didn't honour what i asked them to do.


Also i would like to add that a refund of £40 was issued. I did try to give it to you in person but there was no reply when i called round


EDIT: We would also like to add that after this review was posted the customer took it upon himself to inform my local licencing council of what had happened and after an investigation found that Parkway Cars did all in its power to refund Mr Fletcher and that their was no case to answer in regards to the complaint.

We now consider this matter closed

Rated 5 out of 5 stars

Brilliant service!

Arrived on time with an amazingly presented car, smartly dressed driver who couldn't have been more friendly and talkative. Reasonably priced and was able to pay by card!! Which is a god send! Overall incredibly happy. Will be using them again and will definitely recommend.

February 16, 2017
Unprompted review
Parkway Cars logo

Reply from Parkway Cars

Thank your for such a nice review it really means a lot.

Rated 5 out of 5 stars

Excellent Service

Timing was spot on both on outward and return journey. Comfortable car, good driving, reasonable price and attentive service. I shall definitely use Parkway Cars again and would recommend to friends.

February 16, 2017
Unprompted review

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