Prompt, courteous, attentive............however, tried to sell me items that had been dealt with 8 months previously by Parkway themselves at the same workshop. Made me feel quite uncomfortable and u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy drop off. No feedback on my request to check front tyre. No message regarding car being ready and queued at 5.25 to collect car. The health check video recording was poor and audio was not cl... See more
Company replied
The great customer service from Olivia and the guys in the car park who parked my car for me as I was struggling. Olivia was very friendly and professional and kept me informed regarding the progress... See more
Company replied
Dealing with Tom McKenna has been brilliant from start to finish. He has kept me up to date every step of the way and has gone way above and beyond my expectations, with helping me sort issues prev... See more
Company details
Written by the company
Showroom for new and secondhand Volkswagen vehicles with on-site servicing and repair workshop.
Contact info
Locomotive Way, DE24 8PU, Derby, United Kingdom
- 01332 268800
- feedback@parkwayvolkswagen.co.uk
- parkwayvolkswagen.co.uk
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Louise Johnson was very helpful and…
Louise Johnson was very helpful and informative when we purchased out new Tiguan, and made the experience easy for us to complete the purchase.
July 24, 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for your wonderful review.
We're delighted to hear that Louise provided such helpful and informative service throughout the purchase of your new Tiguan. Making the car-buying process as smooth and straightforward as possible is always our goal, so it's fantastic to know that Louise helped make the experience easy and enjoyable for you.
We'll be sure to pass on your kind comments to Louise. Thank you for choosing Parkway Volkswagen, and we wish you many happy miles in your new Tiguan.
Kind regards,
The Parkway Volkswagen Team
Very good had no issues
June 16, 2026
Reply from Parkway Volkswagen
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a very good experience with us and that everything went smoothly. Providing a hassle-free and enjoyable experience for our customers is always our aim, so it's great to know we delivered on that occasion.
We appreciate your feedback and thank you for choosing Parkway Volkswagen. We look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team
Unhappy with the office service
I took my 2000 VW Tiguan R-Line 2.0 Diesel for a service at Listers Volkswagen Loughborough, where they changed the air filter. Immediately after this work, my idle speed changed permanently: when stationary and in gear, it now sits at 1000 rpm instead of the correct 750 rpm it always used to.
This is a well‑known and standard situation: when you fit a new air filter, the engine’s ECU needs to re‑calibrate its idle settings to match the new airflow. All that is required is an official VW idle adaptation / reset procedure using their diagnostic tool — a quick, routine step that should have been done as part of the original service.
Instead of doing this simple task correctly, they are refusing to carry it out, and are now demanding I pay an extra fee to bring the car back in and investigate. They claim “no fault was found” after one short road test — but this is not a mechanical fault, it is a calibration issue that their own equipment can fix in minutes.
It is completely unacceptable that work carried out by their own team caused this change, and now they refuse to put it right without charging me more money. This basic post‑service check and reset should be part of their standard service quality — not an extra‑cost job. I have escalated this to Volkswagen UK
July 22, 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for taking the time to leave a review. Unfortunately, we think this may have been posted on the wrong dealership's page. Please get in touch with us directly using feedback@parkwayvolkswagen.co.uk and we'll be happy to help clarify things and ensure your feedback reaches the correct business.
Reply from Parkway Volkswagen
Thank you for your review. We're delighted to hear that we were able to resolve all your issues in a timely manner. Providing efficient and effective service is very important to us, and it's great to know that this was reflected in your experience. We appreciate your feedback and look forward to assisting you again in the future.
The Parkway Volkswagen Team 🚗
Easy service booking and collection.
On the day of the vehicles service from booking to collecting everything went smoothly.
July 10, 2026
Reply from Parkway Volkswagen
Thank you for your fantastic review. We're delighted to hear that everything went smoothly on the day of your vehicle's service, from booking through to collection. Providing a seamless and hassle-free experience for our customers is what we strive for, so it's wonderful to know we delivered on that occasion.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
The Parkway Volkswagen Team 🚗
Good service
We have a service plan so the car was collected and returned the same day. Very easy.
July 10, 2026
Reply from Parkway Volkswagen
Thank you for your review. We're pleased to hear that your service plan made the process so easy and convenient, and that your vehicle was collected and returned the same day as promised.
We always aim to provide a smooth, hassle-free experience for our customers, so it's great to know everything went well. Thank you for choosing Parkway Volkswagen, and we look forward to assisting you again in the future.
The Parkway Volkswagen Team 🚗
Great buing experience from Josh.
From the first approach by phone Josh was really helpful and went out of his way to accommodate what I was looking for. He made it easy for me to come and see the car, a very comfortable test drive experience and easy part exchange. We do not live close to the dealership and Josh was really helpful fitting us in with the times we could manage.
July 11, 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Josh provided such helpful and accommodating service from your very first phone call. It's great to know he made the entire process easy and enjoyable, from arranging your visit and test drive to managing your part exchange.
We understand that travelling to the dealership can take extra planning, so we're especially pleased that Josh was able to work around your schedule and make everything as convenient as possible.
Thank you for choosing Parkway Volkswagen. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
The Parkway Volkswagen Team 🚗✨
Reply from Parkway Volkswagen
Thank you for your review. We're delighted to hear that you were happy with the service you received and that our team did a good job. Your feedback is greatly appreciated, and we look forward to welcoming you back to Parkway Volkswagen in the future.
The Parkway Volkswagen Team 🚗
Ian collected and returned the car
Ian collected and returned the car. Alan explained the work required very well.
July 2, 2026
Reply from Parkway Volkswagen
Thank you for your review. We're pleased to hear that Ian provided a convenient collection and delivery service for your vehicle, and that Alan took the time to clearly explain the work required. Keeping our customers informed and making the service process as straightforward as possible is something we take great pride in.
We appreciate your feedback and look forward to assisting you again at Parkway Volkswagen.
The Parkway Volkswagen Team 🚗
Reply from Parkway Volkswagen
Copilot said:
Thank you for your review. We're delighted to hear that you received great customer service from Aakhel. We pride ourselves on providing a friendly and professional experience, and it's wonderful to know that Aakhel made such a positive impression.
We'll be sure to pass on your kind comments. Thank you for choosing Parkway Volkswagen, and we look forward to welcoming you back in the future.
The Parkway Volkswagen Team 🚗✨
Pleasent and helpful on the phone job…
Pleasent and helpful on the phone job completed as described and within the time advised
June 22, 2026
Reply from Parkway Volkswagen
Thank you for taking the time to leave us a review. We're delighted to hear that you found our team pleasant and helpful on the phone, and that your vehicle was completed as described and within the timeframe advised. We really appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future. Safe motoring! 🚗😊
As usual continued excellent service…
As usual continued excellent service over the past 13 years
June 12, 2026
Reply from Parkway Volkswagen
Thank you for your continued loyalty and for taking the time to leave such a wonderful review. We're delighted to hear that you've consistently received excellent service from our team over the past 13 years. Your trust and support mean a great deal to us, and we're proud to have been able to assist you throughout that time. We look forward to continuing to provide you with the high level of service you've come to expect from Parkway Volkswagen for many years to come. 🚗😊
Cannot rate this dealership highly…
Cannot rate this dealership highly enough. I bought a used VW Multivan from them recently and Muhammed in sales was amazing from start to finish. The buying & handover process was super smooth, price reasonable and follow-up was great; it was overall a much better buying experience than I had at another VW dealership not long ago. Would not hesitate to recommend, especially Muhammed in sales.
July 13, 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for such a fantastic review and recommendation. We're delighted to hear that your experience purchasing your Volkswagen Multivan was such a positive one. It's wonderful to know that Muhammed provided exceptional service throughout the entire process, making everything from the purchase to the handover smooth and straightforward.
We're also pleased that you found the vehicle competitively priced and appreciated the follow-up support after your purchase. Your kind words will certainly be shared with Muhammed and the wider team.
Thank you for choosing Parkway Volkswagen. We truly value your feedback and look forward to assisting you again in the future. Enjoy your Multivan and happy motoring! 🚐⭐
Reply from Parkway Volkswagen
Thank you for your review. We're delighted to hear that everything went well during your visit and that you were happy with the service you received. Your feedback is greatly appreciated, and we look forward to welcoming you back to Parkway Volkswagen in the future. Safe motoring! 🚗😊
Took my vehicle in for a service
Took my vehicle in for a service, have used them before and fantastic place to be, staff were friendly, service was quick as I was waiting for the vehicle, would happily return there again.
January 29, 2026
Reply from Parkway Volkswagen
Thank you for taking the time to leave us such a great review. We're delighted to hear that you chose Parkway Volkswagen again for your vehicle service and that you had another positive experience with us.
It's fantastic to know that our team were friendly and welcoming, and that your service was completed quickly while you waited. Providing efficient service without compromising on quality is something we always strive for.
We really appreciate your continued support and look forward to welcoming you back again in the future. Safe motoring! 🚗😊
Kane was fantastic and made the process…
Kane was fantastic and made the process of buying our car very easy. He was a great person to get to know and explained everything very well. Love the new car. Thank you Kane
July 12, 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for your wonderful review. We're delighted to hear that Kane made the process of buying your new car so easy and enjoyable. It's great to know that he took the time to explain everything clearly and helped make your experience a positive one from start to finish.
We'll be sure to pass on your kind comments to Kane, who will be thrilled to hear them. Thank you for choosing Parkway Volkswagen, and we hope you enjoy every mile in your new car. We look forward to welcoming you back in the future! 🚗✨
A perfect experience!
I had just had a terrible experience with another dealership and came here and WOW great customer service, couldn't have been easier and walked away with exactly the car I was hoping for. Thanks to Josh Hunt specifically who helped me!
July 9, 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that, after a disappointing experience elsewhere, our team was able to provide the level of customer service you deserved and make the process so easy and enjoyable.
It's wonderful to know that you drove away in exactly the car you were hoping for, and we'll be sure to pass your kind words on to Josh Hunt. He'll be thrilled to hear that his help made such a positive difference to your experience.
Thank you for choosing Parkway Volkswagen and for your recommendation. We hope you enjoy your new car and look forward to welcoming you back in the future. 🚗✨
Gave advice promptly and clearly.
June 30, 2026
Reply from Parkway Volkswagen
Thank you for your review. We're pleased to hear that you found our advice prompt and easy to understand. Providing clear, helpful guidance is something we take great pride in, so it's wonderful to know we met your expectations. We appreciate your feedback and look forward to assisting you again at Parkway Volkswagen in the future. 🚗😊
Parkway have nearly £700 of my money
I had some repair work done on my VW ID.3 back in the middle of June and accidently paid on the wrong card (personal instead of business) . I subsequently paid on the correct card and Parkway assured me they would refund the first card. They have still not done so. Every time I call someone tries to blame someone lese or some other department. The one thing noone has done is actually owned and sorted this for me. Meanwhile I am nearly £700 out of pocket. I would not use this garage again.
June 16, 2026
Unprompted review
Ask for Bella - Superstar!
Go and see Bella if you want your car buying experience to be professional, friendly, fair and efficient.
July 6, 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for your fantastic review! We're delighted to hear that Bella made your car-buying experience professional, friendly, fair and efficient.
We'll be sure to pass on your kind words to her – she'll be thrilled to receive such wonderful feedback. Thank you for recommending Bella, and for choosing Parkway Volkswagen. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team 🚗✨
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