Prompt, courteous, attentive............however, tried to sell me items that had been dealt with 8 months previously by Parkway themselves at the same workshop. Made me feel quite uncomfortable and u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy drop off. No feedback on my request to check front tyre. No message regarding car being ready and queued at 5.25 to collect car. The health check video recording was poor and audio was not cl... See more
Company replied
The great customer service from Olivia and the guys in the car park who parked my car for me as I was struggling. Olivia was very friendly and professional and kept me informed regarding the progress... See more
Company replied
Dealing with Tom McKenna has been brilliant from start to finish. He has kept me up to date every step of the way and has gone way above and beyond my expectations, with helping me sort issues prev... See more
Company details
Written by the company
Showroom for new and secondhand Volkswagen vehicles with on-site servicing and repair workshop.
Contact info
Locomotive Way, DE24 8PU, Derby, United Kingdom
- 01332 268800
- feedback@parkwayvolkswagen.co.uk
- parkwayvolkswagen.co.uk
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
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Reply from Parkway Volkswagen
Thank you for your kind review! We're delighted to hear you experienced efficient, friendly, and exceptional service from our team. Your feedback really means a lot to us, and we look forward to welcoming you back to Parkway Volkswagen again soon.
Kind regards, Parkway Volkswagen Team
Louise Johnson
The salesperson, Louise Johnson was just excellent and my wife and I found her very easy to deal with. I had over 40 years in heavy truck sales and so think I am a fair judge.
May 27, 2026
Reply from Parkway Volkswagen
Thank you for your fantastic review! We're delighted to hear that you and your wife had such a positive experience with Louise. She will be especially pleased to receive your kind feedback — particularly from someone with your impressive background in the industry, which makes it even more meaningful. We really appreciate you taking the time to share your experience and hope to welcome you back to Parkway Volkswagen again soon.
Kind regards, Parkway Volkswagen Team
I've recently purchased a used car from VW Parkway Kettering.…
I've recently purchased a used car from Parkway Volkswagen in Kettering. I already knew the make and model I required and how I would purchase the vehicle. Upon enquiry I found the salesman to be both knowledgeable and extremely helpful. I hadnt bought a car for nearly 5 years and wasnt relishing the whole process, I wanted it done quickly with no additional sales pitch or 'hard sell' of something I didnt want or need. Tom, the advisor I dealt with made the whole process exactly how I wanted it to be, a huge thankyou, we got the whole thing done swiftly and effortlessly, no fuss, no messing. Top notch service.
June 2, 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for your fantastic and detailed review! We're delighted to hear that your recent purchase with us was such a positive experience. It’s especially great to know that Tom provided exactly the level of service you were looking for — knowledgeable, helpful, and with a straightforward, no-pressure approach.
We really appreciate you highlighting how smooth and efficient the process was, and we’re so pleased we could make what can sometimes be a daunting experience an easy one. Thank you again for choosing Parkway Volkswagen Kettering, and we hope to welcome you back in the future.
Kind regards, Parkway Volkswagen Team
Service book not stamped on first visit…
Service book not stamped on first visit for Service and mot alleged technician didn't do mot saying it would fail took it straight to kwik fit then said we wouldn't fail it give advice to change tyres got new tyres tools it back for mot you fail it again so much for for you vehicle health check all good on that apart from tyres then you find suspension arms mot fail and charge me £780 to replace I feel you've had my pants down on this after years of using parkway don't think I'll be back well over priced
May 26, 2026
They treat us every time with respect…
They treat us every time with respect and humble specially Ryan thanks.
May 26, 2026
Reply from Parkway Volkswagen
Thank you for your kind review! We're delighted to hear that you’re always treated with respect and care when visiting us. Ryan will be especially pleased to receive your thanks — we’ll be sure to pass your kind words on. We truly appreciate your continued support and look forward to welcoming you back to Parkway Volkswagen again soon.
Kind regards, Parkway Volkswagen Team
First service on my VW car
Had my first service carried out on my car by vw parkway riverside and can honestly say they were exellent .
The booking process was very easy and they kept me informed of progress throughout the day , liked the idea of dropping the key in a locker on the premises when arriving avoiding any unnecessary waiting.
When picking up finished vehicle they even gave it a complimentary wash and clean inside.Staff were friendly and helpfull . Overall I was
Very pleased with my first experiance in using this dealership .
May 26, 2026
Reply from Parkway Volkswagen
Thank you for your fantastic review! We’re delighted to hear that your first service experience with Parkway Volkswagen Riverside was such a positive one. It’s great to know the booking process was easy, you were kept well informed throughout the day, and that our key drop system made things even more convenient for you.
We’re also pleased you appreciated the complimentary wash and clean — and that our team made you feel welcome and well looked after. Thank you for choosing us for your vehicle’s first service, and we look forward to seeing you again in the future!
Kind regards, Parkway Volkswagen Team
Had a excellent experience with…
Had a excellent experience with Kettering vw
Thanks Pete mandalia fantastic service
June 2, 2026
Unprompted review
Reply from Parkway Volkswagen
Hi, thank you so much for your kind feedback! We’re delighted to hear you had an excellent experience with Kettering VW. I’ll be sure to pass your lovely comments on to Pete Mandalia – he’ll be really pleased to hear this. We look forward to welcoming you back again soon! 😊
Very good service could do with more…
Very good service could do with more mechanics as couldn't get my aircon regassed but overall very happy
May 23, 2026
Reply from Parkway Volkswagen
Thank you for your review! We’re glad you had a very positive experience with us and really appreciate your feedback. We understand your point about availability and are always looking at ways to improve. Thanks again, and we hope to see you again soon! 🚗
Didn’t do as requested
Didn’t do as requested, paid for though, said had to take car back in and still haven’t contacted me, very poor service. Not what VW dealer should do.
May 23, 2026
Service at VW Leicester
I am saying following over the top of my head because I have already given my feedback
So I am repeating again what I said earlier I had a chance of 20 % off my price but I could not because I had already agreed with a plan but was not given the opportunity but 20%off had applied when it came to pay time
And like I said in my first feedback with 20% off I had two nephews birthdays could have been a treat.
May 22, 2026
Reply from Parkway Volkswagen
Hi, thank you for taking the time to repeat your feedback – we really do appreciate it. We’re sorry to hear about your disappointment regarding the 20% offer and that you felt you didn’t have the opportunity to benefit from this at the time of payment.
We understand how frustrating this must have been, especially given your plans, and we will be taking your comments on board to review how we communicate offers and options more clearly in future.
If you would like to discuss this further, please don’t hesitate to contact us directly – we’d be happy to look into this for you. Thank you again for bringing it to our attention.
Wanted my car collected from my parents…
Wanted my car collected from my parents house and MOT and servicing. Staff were very good I rang them with questions and were very helpful. I would like to mention the driver Colin who was very helpful when he returned the car to my parents house. My mother had an issue with the payment on line and both Colin and I think it was Megan and one other Amanda. Were all helpful
May 14, 2026
Reply from Parkway Volkswagen
Hi, thank you for your lovely review! We’re really pleased to hear you had a positive experience and that the team were helpful when answering your questions. It’s great to know the collection and return service worked well for you too.
We’ll be sure to pass on your kind words to Colin, Megan, and Amanda – they’ll be delighted to hear your feedback. We’re especially glad they could assist with the payment issue and make things easier for you and your mum.
Thanks again for taking the time to share your experience, and we hope to help you again in the future! 🚗😊
Harry was superb
Harry was superb. He was very helpful in helping me find my next Golf. I would highly recommend Parkway Volkswagen in Northampton
May 8, 2026
Unprompted review
Reply from Parkway Volkswagen
Hi, thank you so much for your fantastic review! We’re delighted to hear Harry was so helpful in finding your next Golf and that you had such a positive experience with us.
We really appreciate your recommendation of Parkway Volkswagen Northampton – it means a lot to the whole team. We’ll be sure to pass your kind words on to Harry.
Enjoy your new Golf, and we hope to see you again in the future! 🚗😊
I recently came and brought a vehicle…
I recently came and brought a vehicle from yourselves, the sales assistant was Joshua Hunt. Joshua’s customer service was absolutely outstanding, he made sure I knew all the functions of the vehicle and that I was happy. The service from start to finish was very smooth, with no stress or unanswered questions. On collection day, Joshua made sure I was still happy with the vehicle and reassured me that if there happens to be any issues for whatever reason, I can pop back in and he’s more than happy to help. I would definitely purchase a vehicle through Joshua. Once again Joshua, thank you, you are a true asset to this company 🙏
May 29, 2026
Unprompted review
Reply from Parkway Volkswagen
Hi, thank you so much for taking the time to leave such a fantastic review! We’re absolutely delighted to hear about your experience and that everything ran so smoothly from start to finish.
It’s great to know Joshua provided outstanding service, ensuring you felt confident with all the vehicle’s features and fully supported throughout the process. We’re especially pleased he made your collection day just as positive and reassuring.
Your kind words really mean a lot, and we’ll be sure to pass your feedback on to Joshua – he’ll be thrilled to hear this. He truly is a valued member of the team.
Congratulations on your new vehicle, and we look forward to welcoming you back in the future! 🚗😊
I absolutely love my new golf GTI
I absolutely love my new golf GTI! josh is the most amazing and understanding sales executive ever!! i highly recommend him to anyone buying a car from VW. Go josh!!
May 29, 2026
Unprompted review
Reply from Parkway Volkswagen
Hi, thank you so much for your amazing review! We’re thrilled to hear how much you love your new Golf GTI – what a fantastic choice!
It’s great to know Josh made such a positive impression and provided such outstanding, supportive service throughout your journey. We’ll be sure to pass on your kind words – he’ll absolutely love this feedback!
Thank you for your recommendation, and we hope you enjoy every mile in your new car. See you again in the future! 🚗😊
Just picked up my new car
Just picked up my new car - dealt with Josh H. What an asset to the team he is, couldn’t have asked for better customer service. He is so knowledgeable and professional and he is so polite.
Thank you Josh !
May 28, 2026
Unprompted review
Reply from Parkway Volkswagen
Hi, thank you so much for your fantastic review! We’re delighted to hear you had such a positive experience collecting your new car.
It’s great to know Josh provided knowledgeable, professional, and friendly service throughout – we’ll be sure to pass on your kind words, he’ll really appreciate it.
Congratulations on your new car, and we hope you enjoy every mile! We look forward to welcoming you back in the future. 🚗😊
Reply from Parkway Volkswagen
Hi, thank you for your review! We’re really pleased to hear you’re happy with the car. Enjoy, and we hope to see you again soon! 🚗😊
Very professional
Very professional. Picked car up. Video of safety checks and commentary. Car returned valeted. Part of service plan.
May 19, 2026
Reply from Parkway Volkswagen
Hi, thank you for your great feedback! We’re really pleased to hear you found the service professional and that the collection, safety check video, and valet all met your expectations.
It’s great to know the service plan is working well for you too. We look forward to seeing you again in the future! 🚗😊
Parking very bad
The service is very good but the parking is very bad all ways full no spaces
May 16, 2026
Reply from Parkway Volkswagen
Thank you for your feedback. We’re delighted to hear you enjoyed our service. We understand how frustrating the parking situation can be when spaces are limited. We’re actively reviewing ways to improve this experience for our visitors. We hope to welcome you back again soon.
Great comms
Great comms, great service and spot on timing for drop-off and collection. Plus good coffee while the charging finished!
May 16, 2026
Reply from Parkway Volkswagen
Thank you for the fantastic review. We’re delighted you enjoyed the great communication, smooth service, and timely drop‑off and collection. Glad the coffee hit the spot while your charging finished. We look forward to welcoming you back.
Parkway Kettering
Booked in for an MOT and health check. Really easy booking & made the experience stress free
May 13, 2026
Reply from Parkway Volkswagen
Thank you for your review. We’re really pleased to hear the MOT and health check were easy to book and that the whole experience felt stress‑free. We appreciate you choosing us and look forward to seeing you again.
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