Trying to source a replacement fridge door shelf for the last 6 months and been given the runaround with contradictory information. Been told not in stock, in stock soon, now in stock and being delive... See more
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I required an extra glass shelf with associated front and rear finishing strips to replace a bottle rack I've no use for. I looked on various parts sites including Hotpoint or Whirlpool. Hotpoint was... See more
Chris was very helpful in getting us the exact part we needed when all the other repair places had come up with nothing! He was so so knowledge, helpful, patient, clear, just wonderful and he has rea... See more
Company replied
Ordered gas cooker part 5.12.2021. Finally received correct part today 26.1.2022. Wrong part delivered initially as there are 2 types of valve for this cooker but your website initially shows only one... See more
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Company details
Information provided by various external sources
Why Hotpoint Spare Parts? We offer genuine parts, direct from us, the manufacturer! We also offer a price match guarantee on all our parts. Customer Support is available 7 days a week
Contact info
Morley Way, PE2, Peterborough, United Kingdom
- parts.hotpoint.co.uk
2.7
Poor
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wish I could give no stars
Wish I could give no stars, as I have still not received the component that was ordered on the 12th December.
December 22, 2021
Reply from Hotpoint Parts
Hello Jacqui,
I am disappointed to hear that the order has not arrived yet.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Part came quickly and was correct.
December 22, 2021
Absolutely useless been waiting 10 days…Bad service
Absolutely useless been waiting 10 days for a part and when I phoned to find a time of arrival had to wait 5 minutes to be told my query could not be answered. Very quick to take money but extremely slow in producing goods.
December 21, 2021
Reply from Hotpoint Parts
Hello Paul,
I am disappointed to hear that the order has not arrived yet.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Deliery for a bulb takes too long
December 20, 2021
Reply from Hotpoint Parts
Hello John,
I am sorry to hear that the delivery took too long for your part.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Several times I have tried to contact…
Several times I have tried to contact you in business hours and after listening to the lengthy messages and navigating the call menu, I finally get told you are closed between the times I am calling. Also you cannot create an account when ordering a part so I isn't possible to check online the progress of the delivery or cancel an order without going through the pain of phoning up.
December 20, 2021
Reply from Hotpoint Parts
Hello Guy,
I am disappointed to hear of the difficulty you have had contacting us.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Delivery was supposed to be done last…
Delivery was supposed to be done last week [w/c 13/12] - with no notification this was changed to "mavbe on Christmas Eve..."
Pretty poor service
December 20, 2021
Reply from Hotpoint Parts
Hello Kevin,
I am sorry to hear that the delivery date was delayed without notifying you.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Poor website not showing the correct…
Poor website not showing the correct parts for certain machines. Poor customer service when you eventually get through to the person you need to speak to. Accused me of odering the wrong part when the website cleary states in black and white this part fits my model. Postage is far too expensive. I ended up getting the correct part from e-spares with no issues at all. Still waiting for my refund from Hotpoint, over 2 weeks since I sent it back to them.
December 19, 2021
Reply from Hotpoint Parts
Hello Jamie,
I am disappointed to hear of the issues you have raised with our service, I will feed this back to the relevant team.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
After calling customer services about…
After calling customer services about the spare parts delay, they soon resolved the problem and parts were here the next day .thanks
December 19, 2021
Excellent service
Excellent service, delivery could have been a little quicker but I was warned that there may be a delay.
Will buy again.
December 18, 2021
Way overpriced for a very small clip
Way overpriced for a very small clip, not only that, it was delivered by courier in a big plastic bag for a part about 10mm x 10mm and weighing about 3 grams. What a terrible carbon footprint.
December 18, 2021
Reply from Hotpoint Parts
Hello Peter,
I am sorry to hear this, I will certainly feedback your comments to be reviewed internally.
Kind regards,
Jack
Ordered and oven seal
Ordered and oven seal, received something completely different. Will never get the seal in time to cook my Christ dinner now. Paid £36 and now have to drive around to try and get a seal in time.
December 18, 2021
Reply from Hotpoint Parts
Hello Aimee,
I am disappointed to hear that the incorrect part was sent out to you.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Reply from Hotpoint Parts
Hello,
I am disappointed to hear that the order has still not arrived.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Part arrived only 1 day late despite being busy
Part arrived only 1 day late, fits perfectly and not damaged. I received an email in advance to say there may be a delay.
December 17, 2021
Reply from Hotpoint Parts
Hello Sadhna,
I am sorry to hear that the order has not arrived after it was ordered over a week ago.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
When there is a long reply you know…
When there is a long reply you know it's not great.
(1)
I ordered something online 7th Dec expecting next day delivery - I didn't get a tracking number when I ordered online which was odd.
(2)
I called 10th Dec to ask where my delivery was? the telephone operator said there was a warehouse delay but it is on its way and he would refund me delivery fee. The package will arrive the next day.
I should have got a tracking number but I thought it would arrive this time....
(3)
I had to call the 16th Dec to chase up again as it's now 2 failed 'next day deliveries'. The lady I spoke to said looks like the delivery service lost the package and she would ship a new one to me... and the following day it actually arrived.
Rating -
ordering online - 2 stars -
they need to email over delivery tracking reference and I had to call repeatedly to chase up, maybe it's the delivery service's fault.
telephone support - 4 stars -
the 1st phone call, the guy was very nice and in the end, it looks like the delivery service messed up.
the 2nd phone call, the lady I spoke to was nice and I actually got next day delivery finally.
December 17, 2021
Reply from Hotpoint Parts
Hello Jamie,
I am disappointed to hear that the order was delayed in arriving after you had paid for next day delivery.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Great service and fast delivery
December 17, 2021
Good but Pricey
Good availability, a little expensive and postage is premium price for basic service but overall, a very simple experience with genuine parts delivered in accordance to all comms.
December 17, 2021
poor
ordered parts with next day delivery on a monday but not received by thursday . chat never works takes ages to get through on phone. not impressed
December 16, 2021
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