Ordered with them 10 days ago. Items have not even been shipped at this point. Confirmation email came from Hotpoint, Customer services links to Hotpoint. But they claim they are not affiliated with t... See more
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Website is really hard to navigate but found the part in the end. Control board had corroded on top of dishwasher panel which is a really bad design. Out of warranty so had to buy a new one. Cost of i... See more
Company replied
Website was helpful in finding the parts to fit my machine. Parts themselves good quality OEM as you'd expect. Hefty next-day delivery charge and they still took more than 24hrs to despatch the... See more
Easy to find the parts once I had the right appliance model number. It would be more helpful if the codes were clearer. There are numerous codes on each appliance and not entirely obvious which... See more
Company details
Information provided by various external sources
Why Indesit Spare Parts? We offer genuine parts, direct from us, the manufacturer! We also offer a price match guarantee on all our parts. Customer Support is available 7 days a week
Contact info
Morley Way, PE2 7LB, Peterborough, United Kingdom
- parts.indesit.co.uk
2.4
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Quick easy ordering once part…
Quick easy ordering once part identified and delivered on the day quoted
December 22, 2021
Oven door seal
Excellent product with speedy delivery. The previous one lasted about 10 years and this one seems just as good.
December 22, 2021
It eventually arrived
In my first review l said we had not yet received the order. It did eventually arrive after nearly 3 weeks, so could have been a hold up re sickness reducing deliveries by the post office.
December 22, 2021
Reply from Indesit Parts
Hello,
I am disappointed to hear that the order has not been received.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
I order a part 2 weeks ago and was…
I order a part 2 weeks ago and was arriving monday last week. Already past 1 week and 1 day after the date and i still didnt got the part yet. So, i cant say nothing good about the service..
December 21, 2021
Reply from Indesit Parts
Hello Filipe,
I am sincerely sorry to hear that the parts has not been delivered. Please contact our parts team for them to chase this up for you. The best way to contact them is from one of the platforms listed below-
Twitter: https://twitter.com/hotpointsupport?lang=en
Facebook: https://www.facebook.com/hotpointuk/
Whatsapp; https://www.hotpointservice.co.uk/contact
Kind regards, Elena
Absolutely Fantastic Service
Absolutely Fantastic Service
From the really easy to navigate website and spares schematic, to the ordering and receipt of the goods - really happy with the service. Parts are as specified, repair now completed, and a big thumbs up from this end!
December 19, 2021
Part ok felt the price for delivery was…
Part ok felt the price for delivery was a bit steep €6.99
December 18, 2021
Reply from Indesit Parts
Hello Carolyn,
I am sorry that you feel this way about the price of delivery. Your comments will be sent back to the relevant department and will be reviewed internally.
Kind regards, Elena
Okay where to start
Okay where to start, I ordered 2 extra shelves for my new oven, the wrong ones were sent, I emailed saying they were wrong, asking how to return and giving order number, name etc.
So far I’ve had emails first asking for order number (already given) then asking me to take a pic of inside oven (why?) then informing me my orders been delivered!! I’ve come to the conclusion they can’t read!!!
Going to be fun on Christmas Day with only 1 shelf in the oven!!
As you can probably tell I’m not happy!!
December 18, 2021
Reply from Indesit Parts
Hello Cheryl,
I am so sorry to hear of the difficulties you have had in regards to retuning the parts and getting the correct ones. Please contact the parts team directly on the platforms below-
Twitter: https://twitter.com/hotpointsupport?lang=en
Facebook: https://www.facebook.com/hotpointuk/
Whatsapp; https://www.hotpointservice.co.uk/contact
Kind regards, Elena
In writing this review still not…
In writing this review still not received the part for my cooker.I paid for next day delivery and 5 days later still no sign of the part.Phoned indersit they gave me the difference for normal deliver and said was being delivered that day and gave me a tracking number still no delivery.should of gone to espares and may have to .very poor service Indersit
December 18, 2021
Reply from Indesit Parts
Hello Stephen,
I am so sorry to hear that the part for your cooker has not been delivered when we said it was going to be. Please contact our parts team direct on the following platforms-
Twitter: https://twitter.com/hotpointsupport?lang=en
Facebook: https://www.facebook.com/hotpointuk/
Whatsapp; https://www.hotpointservice.co.uk/contact
Kind regards, Elena
I still have not received my order…
I still have not received my order which I was hoping to arrive before I had to cook Christmas dinner
December 17, 2021
Reply from Indesit Parts
Hello Sarah,
I am so sorry to hear that the part did not arrive before you had to cook a Christmas dinner. If the part still has not been received please contact our parts team to chase this up on the following platforms-
Twitter: https://twitter.com/hotpointsupport?lang=en
Facebook: https://www.facebook.com/hotpointuk/
Whatsapp; https://www.hotpointservice.co.uk/contact
Kind regards, Elena
Have not received my part so I cannot…
Have not received my part so I cannot leave review
December 16, 2021
Reply from Indesit Parts
Hello Angelita,
I am sorry to hear this, if you still have not received your part yet please contact our parts team to chase this up on the following platforms -
Twitter: https://twitter.com/hotpointsupport?lang=en
Facebook: https://www.facebook.com/hotpointuk/
Whatsapp; https://www.hotpointservice.co.uk/contact
Kind regards, Elena
Bulb arrived smashed
December 16, 2021
Reply from Indesit Parts
Hello Matt,
I am sincerely sorry to hear that the bulb has arrived smashed. If a new one has not been ordered by the parts team please contact us on the following planforms - Twitter: https://twitter.com/hotpointsupport?lang=en
Facebook: https://www.facebook.com/hotpointuk/
Whatsapp; https://www.hotpointservice.co.uk/contact
Kind regards, Elena
Ordered extra glass shelf for new…
Ordered extra glass shelf for new Indesit fridge as it comes with only two shelves. £30+ for a glass shelf i think is expensive but wanted to.make sure I ordered correct part.
December 16, 2021
Reply from Indesit Parts
Hello Sandra,
I am sorry to hear that you are not happy with the price of our products. I will feed these comments back to the relevant department who will review this internally.
Kind regards, Elena
Delivery was not next day
Paid for next day delivery but took 3-4 days to arrive. Part works fine.
December 16, 2021
Reply from Indesit Parts
Hello Matthew,
I am so sorry that the parts were not delivered for the next day. I have fed this back to the relevant department who will review this internally.
Kind regards, Elena
Easy process and correct order.
Was easy to select and order. Item arrived quickly and was correct. Simple.
December 16, 2021
i am not impressed with the service i…
i am not impressed with the service i am still waiting for the shelf which i ordered and havnt heard when its coming so you are lucky to get 1 star
December 16, 2021
Reply from Indesit Parts
Hello Roger,
I am so sorry to hear that you are still waiting for your parts to be delivered. If the issue is still not rectified please contact us on one of the following platforms-
Twitter: https://twitter.com/hotpointsupport?lang=en
Facebook: https://www.facebook.com/hotpointuk/
Whatsapp; https://www.hotpointservice.co.uk/contact
Kind regards, Elena
Still awaiting our order!
December 16, 2021
Reply from Indesit Parts
Hello Stephanie,
I am sincerely sorry to hear that you have still not received your order. if this is still the unfortunate case please contact us on the following platforms -
Twitter: https://twitter.com/hotpointsupport?lang=en
Facebook: https://www.facebook.com/hotpointuk/
Whatsapp; https://www.hotpointservice.co.uk/contact
Kind regards, Elena
I paid for next day delivery for an…
I paid for next day delivery for an oven element. When it didn't come I phoned the helpline. They said the part was not available and had no eta. If I hadn't phoned, I'm not sure how long I would have waited to be informed the part was unavailable? I found a local supplier I my home town and was able to pick the part up immediately at a much reduced cost! (£12.25 instead of £35)
December 16, 2021
Reply from Indesit Parts
Hello Peter,
I am so sorry to hear that you was not informed that the part was out of stock. I will feed this back to the relevant department to be reviewed internally. I am glad you have now managed to supply this part yourself.
Kind regards, Elena
Awful customer service!
Awful customer service!! I ordered a control knob for my Indesit coooker and
it was confirmed appropriate for my cooker. When it arrived it did not fit and also the temperature indicator arrow was in the wrong direction.
I emailed x 3 asking for an address - not on any of their information - to return the item for a refund. I was informed that after checking, the item was appropriate for my cooker! No address sent.
The customer is right! Obviously I tried to fit the knob and obviously it did not fit. All I wanted was a refund or a replacement which I am entitled to!
December 16, 2021
Reply from Indesit Parts
Hello Sally,
I am so sorry to hear this regarding the cooker knob. If this has not been rectified yet please contact our parts team so they can look further into this for you and send you the correct knob. The platforms the team are on are -
Twitter: https://twitter.com/hotpointsupport?lang=en
Facebook: https://www.facebook.com/hotpointuk/
Whatsapp; https://www.hotpointservice.co.uk/contact
Kind regards, Elena
Poor service
Still waiting on a delivery. Called the contact number, they didn’t even know what was going on but could see I placed an order.
December 16, 2021
Reply from Indesit Parts
Hello Maxwell,
I apologize that this has happened. I hope that the part has now been delivered to you. In the unfortunate case that it has not please contact us on the following platforms below-
Twitter: https://twitter.com/hotpointsupport?lang=en
Facebook: https://www.facebook.com/hotpointuk/
Whatsapp; https://www.hotpointservice.co.uk/contact
Kind regards, Elena
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