Ordered with them 10 days ago. Items have not even been shipped at this point. Confirmation email came from Hotpoint, Customer services links to Hotpoint. But they claim they are not affiliated with t... See more
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Website is really hard to navigate but found the part in the end. Control board had corroded on top of dishwasher panel which is a really bad design. Out of warranty so had to buy a new one. Cost of i... See more
Company replied
Website was helpful in finding the parts to fit my machine. Parts themselves good quality OEM as you'd expect. Hefty next-day delivery charge and they still took more than 24hrs to despatch the... See more
Easy to find the parts once I had the right appliance model number. It would be more helpful if the codes were clearer. There are numerous codes on each appliance and not entirely obvious which... See more
Company details
Information provided by various external sources
Why Indesit Spare Parts? We offer genuine parts, direct from us, the manufacturer! We also offer a price match guarantee on all our parts. Customer Support is available 7 days a week
Contact info
Morley Way, PE2 7LB, Peterborough, United Kingdom
- parts.indesit.co.uk
2.4
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a new fridge door seal which…
Ordered a new fridge door seal which arrived in its original box, which had been folded in half to fit in a smaller box. Door seal did not fit correctly and didn’t give an air tight seal. I emailed to return the seal, and received a patronising email back. It has been over 2 weeks now of emails and phone calls and I still have not been able to return the part, which is not fit for purpose. A total shambles.
December 22, 2021
Reply from Indesit Parts
Hello Dee,
I am sorry to hear that the part did not fit and you have had difficulty returning it.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Easy to order parts for our cooker
Easy to order parts for our cooker, setup online was nice and easy to use. Delivery was quick fast dispatch.
December 22, 2021
Reply from Indesit Parts
Hello Sharon,
I am really sorry to hear that you have still not received your part.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
2nd bad experience firstly I was…
2nd bad experience firstly I was waiting on a oven heat element it took longer than expected to arrive then the recent purchase a oven bulb has blown already lasted a week.
December 22, 2021
Reply from Indesit Parts
Hello Margaret,
I am sorry to hear of the delay and that your replacement bulb has already blown
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Great service
December 22, 2021
Your asking me for a review but I am…
Your asking me for a review but I am still awaiting the part , ordered back in Nov money has been taken for it, rang a few wks later to find out what is going on to be told the part is not in stock and they were surprised the money had been taken, so as yet still waiting no part received.!!!!
I have received the part eventually in January, long wait but all good.
December 22, 2021
Reply from Indesit Parts
Hello,
I am disappointed to hear that you have still not received your part.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Arrived quickly
December 22, 2021
Fridge door hinge
Fridge door kept hitting the cabinet next to it. Ordered hinge which came within 24 hours, fitted it, and the result a door which now opens perfectly. Extremely pleased with the results.
December 22, 2021
Ordered part 15 days ago as Indesit…
Ordered part 15 days ago as Indesit website didn’t have the element in stock. Ordered two previously from Amazon & ESpares but they were the incorrect ones. As soon as Indesit website had the item in stock I ordered it. I’ve chased it up three times now, the first time was 8 days after I ordered it & I was informed it would be dispatched that day. I called again 13 days after to be told it was dispatched two days before as they didn’t have it in stock. Still waiting or it to arrive after having called again…….
December 22, 2021
Reply from Indesit Parts
Hello Ange,
I am sorry to hear that your part has not yet arrived and for the service provided.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Replacement dryer knob
I pursued a replacement knob for my tumble dryer, it works as it should. I found the site easy to use.
December 22, 2021
The part is just as expected
The part is just as expected. Only downside was no notification of despatch so left in a side alley.
December 22, 2021
Fan Oven Element
Fast service and delivery, well packed.
Very happy so far, however the critical factor is how long the element will last!
Ask me again in 6 months!
December 22, 2021
New shelf arrived next day fits…
New shelf arrived next day fits perfectly thank you
December 22, 2021
Perfect fit and easy to find part I…
Perfect fit and easy to find part I needed . Quick delivery.
December 22, 2021
Very quick delivery (I did request next…
Very quick delivery (I did request next day)
Excellent service
Thank you
December 22, 2021
The part to fit was nice and easy and…
The part to fit was nice and easy and easy to find through the website. 1 happy lady as our oven now works for chrismas.
December 22, 2021
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