Indesit Parts Reviews 

1,856
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Ordered with them 10 days ago. Items have not even been shipped at this point. Confirmation email came from Hotpoint, Customer services links to Hotpoint. But they claim they are not affiliated with t... See more

Rated 2 out of 5 stars

Website is really hard to navigate but found the part in the end. Control board had corroded on top of dishwasher panel which is a really bad design. Out of warranty so had to buy a new one. Cost of i... See more

Company replied

Rated 4 out of 5 stars

Website was helpful in finding the parts to fit my machine. Parts themselves good quality OEM as you'd expect. Hefty next-day delivery charge and they still took more than 24hrs to despatch the... See more

Rated 5 out of 5 stars

Easy to find the parts once I had the right appliance model number. It would be more helpful if the codes were clearer. There are numerous codes on each appliance and not entirely obvious which... See more

Company details

  1. Home & Garden

Information provided by various external sources

Why Indesit Spare Parts? We offer genuine parts, direct from us, the manufacturer! We also offer a price match guarantee on all our parts. Customer Support is available 7 days a week


Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

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2.4

All reviews

(1,856)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

This company has to be a scam?

This company has to be a scam?? Placed an order didn't receive an email confirmation for a start. Paid for next day delivery still no communication. Went back to the "website" to ring them, the phone number doesn't exist, the live chat doesn't work & wait for it whatsapp that they don't respond to after several messages sent. A company using whatsapp just says it all really total scam!! Oh & cant enter order number because i never got one!!

February 18, 2022
Unprompted review
Indesit Parts logo

Reply from Indesit Parts

Hello Jemma,

I am sorry to hear that your part has not yet arrived and for the service provided.

I can confirm that our contact number, Whatsapp and live chat are both available, please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp or live chat here: https://www.hotpointservice.co.uk/contact

Kind regards,

Jack

Rated 1 out of 5 stars

TOOK MY MONEY 5TH DEC THEN DECIDED TO…

TOOK MY MONEY 5TH DEC THEN DECIDED TO PLACE THE ITEM OUT OF STOCK IT IS NOW THE 3 JAN AND I AM TOLD WEEK 1 OR 2 OF THIS YEAR BEFORE THEY GET THE PART I AM NOT HAPPY AT ALL

January 3, 2022
Indesit Parts logo

Reply from Indesit Parts

Hello Julie,
We're experiencing a very high volume of orders at the moment for parts. We are working with our parts team to get them in stock as quickly as possible. When we have an update you will be contacted and should also receive a message.
Many thanks, Nabeela

Rated 1 out of 5 stars

Part was broken, arrived late & still waiting 4 weeks later...

Unfortunately the fan oven heating element took over a week to arrive even though I'd paid for special delivery and the part was so damaged that it couldn't be fitted. I'm still waiting for replacement part 4 weeks later!! And over Christmas too!!.. order from alternative suppliers and not original spares is my advice.

December 30, 2021
Indesit Parts logo

Reply from Indesit Parts

Hello Clare,

I am sorry to hear that the part arrived damaged and for the delay in getting this resolved.

Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact

Kind regards,

Jack

Rated 5 out of 5 stars

Ordering a spare part

A very easy and satisfactory process. I was able to identify the required part from the machine diagram and order it . The delivery was prompt and the item well packaged.

December 23, 2021
Rated 5 out of 5 stars

Great to get a new door shelf.

Easy to find the parts once I had the right appliance model number.
It would be more helpful if the codes were clearer. There are numerous codes on each appliance and not entirely obvious which each one means. The website showed where the model number was but for a newer version so completely useless as it was different and in a different location.
Would it be so hard on the product label in the item to actually write
"model number:xxxxxxxxxx"
Apart from that the fridge door shelf fitted perfectly and am very please with the replacement.

December 23, 2021
Rated 3 out of 5 stars

I ordered a replacement door on line…

I ordered a replacement door on line giving the model number. I wasn't asked fpr a serial number and so when the door arrived it had a different locking mechanism to the the door it was replacing. I have had to send it back. the lady i spoke to however was very helpul and gave me a returns number for a refund but I still had to pay to send it back myself

December 23, 2021
Rated 1 out of 5 stars

Very Disappointing

They're asking me for a review and the parts haven't even arrived! Now 3 weeks late and no response from Indesit as to when we can expect delivery!!

December 23, 2021
Indesit Parts logo

Reply from Indesit Parts

Hello Sam,

I am sorry to hear that your part has not yet arrived and for the service provided.

Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact

Kind regards,

Jack

Rated 4 out of 5 stars

Would use this site again.

Paid for next day delivery for new thermostat for oven but part took two days to arrive. Spoke to customer service dept who were very apologetic and helpful. After explaining delivery issues that they were experiencing they said delivery charge would be reimbursed. Part has been fitted and is working perfectly. I would use this site for parts in the future.

December 22, 2021

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