Ordered with them 10 days ago. Items have not even been shipped at this point. Confirmation email came from Hotpoint, Customer services links to Hotpoint. But they claim they are not affiliated with t... See more
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Website is really hard to navigate but found the part in the end. Control board had corroded on top of dishwasher panel which is a really bad design. Out of warranty so had to buy a new one. Cost of i... See more
Company replied
Website was helpful in finding the parts to fit my machine. Parts themselves good quality OEM as you'd expect. Hefty next-day delivery charge and they still took more than 24hrs to despatch the... See more
Easy to find the parts once I had the right appliance model number. It would be more helpful if the codes were clearer. There are numerous codes on each appliance and not entirely obvious which... See more
Company details
Information provided by various external sources
Why Indesit Spare Parts? We offer genuine parts, direct from us, the manufacturer! We also offer a price match guarantee on all our parts. Customer Support is available 7 days a week
Contact info
Morley Way, PE2 7LB, Peterborough, United Kingdom
- parts.indesit.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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This company has to be a scam?
This company has to be a scam?? Placed an order didn't receive an email confirmation for a start. Paid for next day delivery still no communication. Went back to the "website" to ring them, the phone number doesn't exist, the live chat doesn't work & wait for it whatsapp that they don't respond to after several messages sent. A company using whatsapp just says it all really total scam!! Oh & cant enter order number because i never got one!!

Reply from Indesit Parts
TOOK MY MONEY 5TH DEC THEN DECIDED TO…
TOOK MY MONEY 5TH DEC THEN DECIDED TO PLACE THE ITEM OUT OF STOCK IT IS NOW THE 3 JAN AND I AM TOLD WEEK 1 OR 2 OF THIS YEAR BEFORE THEY GET THE PART I AM NOT HAPPY AT ALL

Reply from Indesit Parts
Part out of stock so I had to wait for…
Part out of stock so I had to wait for delivery. The part was just delivered and I was not given notice that it was coming, fortunately, someone was home to take delivery.
Part was broken, arrived late & still waiting 4 weeks later...
Unfortunately the fan oven heating element took over a week to arrive even though I'd paid for special delivery and the part was so damaged that it couldn't be fitted. I'm still waiting for replacement part 4 weeks later!! And over Christmas too!!.. order from alternative suppliers and not original spares is my advice.

Reply from Indesit Parts
Needed my 2nd son to identify the part
Needed my 2nd son to identify the part, but grateful it was small.
Part came as expected.
1st son fitted it....a little difficult.
An end to washing up again.
My 1st dishwasher 1966 was an Indesit
It was very difficult to fit the drawer…
It was very difficult to fit the drawer front. Fitting instructions would have been helpful.
Great service to have the shelf…
Great service to have the shelf delivered before Christmas!
i got what i asked for.on the date they…
i got what i asked for.on the date they said.
Ordering a spare part
A very easy and satisfactory process. I was able to identify the required part from the machine diagram and order it . The delivery was prompt and the item well packaged.
Great to get a new door shelf.
Easy to find the parts once I had the right appliance model number.
It would be more helpful if the codes were clearer. There are numerous codes on each appliance and not entirely obvious which each one means. The website showed where the model number was but for a newer version so completely useless as it was different and in a different location.
Would it be so hard on the product label in the item to actually write
"model number:xxxxxxxxxx"
Apart from that the fridge door shelf fitted perfectly and am very please with the replacement.
I ordered a replacement door on line…
I ordered a replacement door on line giving the model number. I wasn't asked fpr a serial number and so when the door arrived it had a different locking mechanism to the the door it was replacing. I have had to send it back. the lady i spoke to however was very helpul and gave me a returns number for a refund but I still had to pay to send it back myself
Very Disappointing
They're asking me for a review and the parts haven't even arrived! Now 3 weeks late and no response from Indesit as to when we can expect delivery!!

Reply from Indesit Parts
The part that I needed was easy to…
The part that I needed was easy to order and arrived in good time. I am happy that my cooker is now back in full working order.
Good delivery and service
Excellent service
Excellent service. Part arrived in timely fashion at the price quoted.
Good service
Good system to use
Would use this site again.
Paid for next day delivery for new thermostat for oven but part took two days to arrive. Spoke to customer service dept who were very apologetic and helpful. After explaining delivery issues that they were experiencing they said delivery charge would be reimbursed. Part has been fitted and is working perfectly. I would use this site for parts in the future.
Good quality product though quite pricey
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