Parts4Engines Reviews 1,873

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Ordered two repair kits for a pump impeller and Ineeded them the next day. Phoned and the response was brilliant. They checked the warehouse and expedited picking and packing. Arrived the next day in... See more

Rated 5 out of 5 stars

I have dealt with Parts for engines on at least four occasions. In every case their performance has been top notch in every respect. Accuracy and speed with orders, fast delivery, ability to follow sp... See more

Rated 5 out of 5 stars

My first order. ASTOUNDING!!! Fast, accurate, packed by someone who CARED, affordable. I ordered on the 6th and received, on the 11th in Malaysia! I got 10 oil filters, top gasket set, pump rebui... See more

Company replied

Rated 1 out of 5 stars

Everyone from the EU should be careful when dealing with this company. They correctly state that customs processing may be expected. I bought goods worth 351 DKK and paid 302 DKK in customs processing... See more

Company details

  1. Boat Dealer

Written by the company

Parts 4 Engines are worldwide distributors of replacement parts for Perkins, Volvo Penta and Yanmar engines. Our engineering quality is second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Totally reliable and outstanding service.

I have dealt with Parts for engines on at least four occasions. In every case their performance has been top notch in every respect. Accuracy and speed with orders, fast delivery, ability to follow special instructions etc. I received goods in both New Zealand and Malaysia and every transaction went through without a hitch. I could not ask for better service.

February 15, 2024
Unprompted review
Rated 2 out of 5 stars

Customs fees too high

Customs fees are not indicated and they are too high about 25%. It should be taken into account and paid at the same time as the order

March 6, 2024
Unprompted review
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Reply from Parts4Engines

Hi there!,

I completely understand your frustration with the imposition of high customs fees. However, it's important to clarify that this is not within our purview to manage. The shipping quotes provided to us by our couriers do not encompass VAT or import duties, which are determined by the customs department of the destination country.

These fees are calculated based on various factors such as the International Trade Commission-Tariff Database, and unfortunately, we do not have access to this information to inform customers in advance about potential import charges. Additionally, it's essential to note that customs fees are paid directly to the country of delivery and not to us.

While we sympathize with the inconvenience this may cause, we strive to be transparent about our shipping process and provide as much information as possible to assist our customers. For example, during the checkout process, we provide important information to assist you in making an informed decision. Specifically, we recommend selecting FedEx as your courier. While their initial pricing may appear higher compared to other options, it includes pre-paid VAT. This ultimately proves to be more cost-effective as it eliminates the administrative fees charged by UPS for collecting VAT. (applicable when shipping into EU countries and the order is below £300). - Gemma :)

Rated 5 out of 5 stars

Needed a couple of parts urgently

Needed a couple of parts urgently, a call to the helpers resulted in my order being hand taken to the warehouse for speedy dispatch. That resulted in my receiving parts the next day in time for an engineer to fit and to have a functioning engine by 14:00 the following day. Really great service and what about prices, Exhaust elbow, cast iron from Volvo £629 plus connection plus gaskets (£45), stainless steel from P4E £440, including connection and all gaskets. Thank you.

March 5, 2024
Unprompted review
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Reply from Parts4Engines

Thank you for your review !! This is amazing to read I am so glad the competitive pricing stood out to you and we were more than happy to assist you in getting a speedy delivery. You are more than welcome- Gemma :)

Rated 5 out of 5 stars

I received the correct parts

I received the correct parts, quickly and at a reasonable price.

February 24, 2024
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Reply from Parts4Engines

Thank you for your review! I am glad you got your exhaust outlet gasket and Thermostat for your MD2020 all the way in Australia in a speedy time :) - Gemma

Rated 5 out of 5 stars

Extremely good service

Extremely good service, parts promptly delivered and the price is good.

February 12, 2024
Unprompted review
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Reply from Parts4Engines

Thank you for the amazing review. I am so pleased to hear this :) - Gemma

Rated 4 out of 5 stars

CONFUSED CUSTOMER SERVICE W/RETURN MADE RIGHT

UPDATE - I am thankful that Parts4Engines have done the right thing and corrected the matter. They have restored my faith in their business and I will return to purchase more parts for our engine. Thank you to the Customer Support Team and Michael for stepping up once they recognized a good solution.

The original post explained a misunderstanding regarding a shipping damaged alternator and how the model that was suggested by the website did not fit our engine. Initially, the first CSR's were not able to provide shipping back from California to England. However, they did the right thing and resolved this confusion. We will continue to be a loyal customer.

February 11, 2024
Unprompted review
Parts4Engines logo

Reply from Parts4Engines

Good afternoon,

Just wanted to confirm that we've come to a solution that I believe you are happy with and I'm glad we could resolve this for you.

Thank you,
Parts4Engines Team

Rated 5 out of 5 stars

Volvo D1-30 parts

The stainless steel exhaust mixing elbow is replacing the iron Volvo elbow, 4 years old. I am impressed with the quality of the piece; also installed a new raw water impeller which came packaged with lubricant and gasket. All fit perfectly and tested fine.

January 26, 2024
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Reply from Parts4Engines

Thank you for the review

Rated 5 out of 5 stars

Easy transaction Perkins 4236 m 90…

Easy transaction Perkins 4236 m 90 series parts arrived next day, I ordered wrong item replacement part sent refund activated straight away a very special service and that is few and far between theses days thank you all at parts for engines Dave hemsley

January 26, 2024
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Reply from Parts4Engines

Thank you for the review

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