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Parts Dr Reviews 

3,134
•
TrustScore 4.5 out of 5

4.7

Appliance Parts Supplier
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Review summary

Created with AI, based on recent reviews

Considering 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for its ease of use and helpful resources, making it simple to find the correct parts for their appliances. Many people appreciate the competitive pricing and the availability of genuine, quality parts, often saving them significant money compared to buying new appliances or hiring repair services. The ordering process is described as straightforward, with quick delivery times and useful installation videos that empower users to complete repairs themselves. However, some customers also noted issues with returns, particularly regarding restocking fees and non-refundable shipping charges, which can result in a significant loss for parts that were not needed or incorrect. A few other people also felt that they received incorrect parts or experienced difficulties with customer service when trying to resolve these issues.

What people talk about most

Product

Consumers find product to be positive, often praising the ease of finding specific parts, their availability,... See more

Price

Customers had positive experiences with price, with many reviewers finding prices to be competitive,... See more

Website

Reviewers highlight positive aspects of the website, with many praising its ease of use, organization, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the website's ease of use... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GREAT online experience with Parts Dr. and they had the Best competitive price too! -AND- The replacement part was Ordered and Received in 3 Days! I Especially Appreciated the "Does It Fit My Model" i... See more

Rated 5 out of 5 stars

Thank heavens I found your site! I tried to be very precise regarding the part I needed and, while not perfect, I found your site with exactly the part and repair video that will help me do the trick.... See more

Rated 5 out of 5 stars

Great service! I received my part the next day with regular shipping charge. The part was an identical original factory part (magnetron for a Jenn-Air microwave). I had a handy friend assist me a... See more

Rated 5 out of 5 stars

Website was easy to navigate. Found part immediately. There had been a slight change in the parts "look" and I was informed of this and agreed that it was the correct part before ordering. I was al... See more

Company details

  1. Appliance Parts Supplier

Written by the company

Shop our huge selection of genuine appliance parts at Parts Dr - the cheapest online source for all your appliance parts needs

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(3,134)

564 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Parts Dr took my order for a defrost…

Parts Dr took my order for a defrost heater and thermistor on 3/4/26 and I received my parts 3/5/26. Standard FedEx shipping. These parts fixed my 2024 Frigidaire 20 cu upright freezer. Repair guys here in Oklahoma said it needed a new compressor and I should just buy a new one. $148 later and I am up and running. Yea thx Parts Dr.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Parts Dr. Simply the best

This place has so many parts for my dryer I feel like I could build one from scratch. The browsing, adding to cart, viewing cart and check out are seamless. I will never order parts from anyone else.

March 1, 2026
Unprompted review

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