PartsFE Reviews 239

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Parts arrived with minimal drama, (FedEx screwed up again).Cost and shipping time was reasonable. I cant tell if the board works, I haven't had time to install it yet. I probably would have given 5 s... See more

Company replied

Rated 5 out of 5 stars

I needed some parts for an ice maker. The oem parts had been updated and were available on PartsFE. The wiring was going to be different and had me a bit concerned. The PartsFe replacement parts came... See more

Company replied

Rated 5 out of 5 stars

Found the part I needed at a good price 5 months ago and I installed without issue, it’s been working 24/7 without any issues.

Company replied

Rated 1 out of 5 stars

The part showed up curled into a U shape. When I contacted them with pictures of the box with no damage, but a picture of the U shaped tube. All they said was that I needed to contact the shippin... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Appliance Parts Supplier

Written by the company

A Destination for all Restaurant Equipment Parts, Food service parts with Best prices, Same day shipping & Excellent customer support.


Contact info

4.1

Great

TrustScore 4 out of 5

239 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Your asking for a review before we…

Your asking for a review before we received the part

December 7, 2023
PartsFE logo

Reply from PartsFE

Hello

We received your order on Dec 6th and shipped on same day, Updated tracking information and sent email on Dec 7th. As per UPS this was already delivered on Dec 11th. Please check the tracking information for more information of signed person.

Rated 3 out of 5 stars

Mostly Satisfied

Easy to order products. Will use again if needed. The one thing that needs to be addressed is I placed an order for 2 motors. Only received one. I received no notification as to why I only received one. I had to call. I was informed it was not a back order and would receive an email regarding status. Didn' receive email and had to make another call. Finally got email stating that the 2nd motor would be deilivered Saturday. I was not happy! I should have been informed the day I placed my order that one motor would be delayed!

December 4, 2023
PartsFE logo

Reply from PartsFE

Hello

We're sorry for late updates, One of the motor was shipped form another warehouse that's made delayed in delivery but we delivered 2 motors within a week for Ground shipments.

Rated 3 out of 5 stars

next day shipping late

Ordered part, was late even though paid for next day i recieved it 3days late.
They did however refund my extra shipping.

November 12, 2023
Unprompted review
Rated 5 out of 5 stars

Missing parts

PartsFe is so responsive when problems arise !!! Everyone is "good" with nothing goes wrong. The true gems shine when extra work is required.... Thank you for fixing my order!!

October 31, 2023
PartsFE logo

Reply from PartsFE

Great, Thank you

Rated 1 out of 5 stars

part was ordered overnight and did not…

part was ordered overnight and did not arrive they blame ups. it's always someone else fault

October 31, 2023
PartsFE logo

Reply from PartsFE

Apologies for the delay. We received your order on Monday(Oct 30th) and shipped on same day with UPS NEXT Day Air but unfortunately there was an issue with UPS and it got delivered on Wednesday.

Not every time we delivery parts on time. Please give us another chance we can prove PartsFe is the best

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