It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was asking and paying for fast shipping, yes a little bit expensive but my stuff arrive in 2 days, was happy it brand new OEM part that work very fine... very happy experience with Parts Town, first t... See more
Company replied
I ordered some parts for our large stand mixer and a steam kettle on a Saturday and chose express delivery which made it to our business on Tuesday. Coming all the way to Van Island was great to see... See more
Company replied
The best service is dependable service. I ordered a fridge part which did not fit. Within hours it was fully remedied with full refund. You don’t always know how these issues will be dealt with whe... See more
Company replied
Company details
- #3 of 5 best companies in Kitchen Supply Store
- #16 of 23 best companies in Business to Business Service
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Parts Town Canada
Hello Colette,
Thank you for your feedback! We're glad to hear you found ordering easy and delivery quick. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Dave,
Thank you for your feedback! We're glad to hear your purchase was easy. If there’s anything else we can do to continue improving your experience, please let us know. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Sam,
We are so glad the part works well. We appreciate your feedback. Thank you for choosing Parts Town Canada!
Sebastian
Fair Prices
May 25, 2026
Reply from Parts Town Canada
Hello Barry,
Thank you for taking the time to share your recent experience with Parts Town Canada. Your feedback is very valuable to us as we work to be better each and every day. If there’s anything else we can do to continue improving your experience, please let us know!
Sebastian
Reply from Parts Town Canada
Hello Kanokporn,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
Parts shipped and arrived fast and…
Parts shipped and arrived fast and worked. I had an issue on my end and the vendor was very helpful - great customer service.
May 24, 2026
Reply from Parts Town Canada
Hello Rob,
We appreciate your 5-star rating! We're glad your parts arrived quickly and worked well. Thank you for choosing Parts Town Canada!
Sebastian
Part was correct and came quickly
May 25, 2026
Reply from Parts Town Canada
Hello!
We are so pleased you received the correct part quickly. Thank you for your positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Rob,
We appreciate your positive feedback. We are glad your order was easy and on time. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Frank,
We appreciate your positive feedback and 5-star rating! We are happy to hear you received great service. Thank you for choosing Parts Town Canada!
Sebastian
Easy to find parts and quick processing…
Easy to find parts and quick processing of my order.
May 19, 2026
Reply from Parts Town Canada
Hello Abdul,
We're glad you found parts easily and that your order was processed quickly. Thank you for choosing Parts Town Canada!
Sebastian
The manager was awesome
The manager was awesome. We ordered a part and they sent the wrong one. Come to find out they had the wrong part number on it. He is shipping the part to us. Great service!
May 23, 2026
Reply from Parts Town Canada
Hello Connie,
We are glad our team could assist in resolving the part issue and appreciate you highlighting the great service you received. We value your feedback. Thank you for choosing Parts Town Canada!
Sebastian
Extremely happy with whole process
Extremely happy with whole process. Got exactly what I ordered. My doing my bussiness mutch easier. I will ordering parts as mutch as I can. I really appreciate it!!
May 21, 2026
Reply from Parts Town Canada
Hello Jason,
We are so glad to hear we made your business easier and that you received exactly what you ordered. We appreciate your kind words! Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Barry,
We appreciate your 5-star rating and positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Genuine parts, fast shipping
Shipped reasonably fast. New furnace PCB was OEM and latest model. Installed and runs like a charm. Cheaper than dealing with hvac contractors. Cheaper than other part shops I could find.
May 23, 2026
Reply from Parts Town Canada
Hello Brian,
We're so glad to hear that your new furnace PCB arrived quickly and is working perfectly for you. Thank you for choosing Parts Town Canada!
Sebastian
We only received half our order
We only received half our order. And for the price, it's a bit dissapointing.
May 23, 2026
Reply from Parts Town Canada
Hello Kendra,
We're sorry to hear about the incomplete order and appreciate you bringing this to our attention. We are looking into your order and will reach out to you shortly.
Sebastian
Ordered late morning on a Friday
Ordered late morning on a Friday. Delivered to small town Saskatchewan mid day Monday. Decent price and fairly easy to install. Only issues were electrical fiitngs didn't match and rubber boot cone on new shroud was way too bid. Not bad for an 18year old heater. After about 2 hours we have a new heater.
May 22, 2026
Reply from Parts Town Canada
Hello Jim,
We appreciate your feedback regarding your recent heater purchase. We are glad the delivery was prompt and the installation was manageable despite the fitting discrepancies. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Andrew,
Thank you for your positive feedback and 5-star rating. We're glad you enjoyed your experience. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello,
We appreciate your positive feedback and are glad your order arrived quickly. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Dev,
We're happy to hear you received your OEM parts quickly and found them cost-effective. Thank you for choosing Parts Town Canada!
Sebastian
fast service
May 21, 2026
Reply from Parts Town Canada
Hello Jeff,
Thank you for the 5 Star rating and positive feedback.
Sebastian
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