It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was asking and paying for fast shipping, yes a little bit expensive but my stuff arrive in 2 days, was happy it brand new OEM part that work very fine... very happy experience with Parts Town, first t... See more
Company replied
I ordered some parts for our large stand mixer and a steam kettle on a Saturday and chose express delivery which made it to our business on Tuesday. Coming all the way to Van Island was great to see... See more
Company replied
The best service is dependable service. I ordered a fridge part which did not fit. Within hours it was fully remedied with full refund. You don’t always know how these issues will be dealt with whe... See more
Company replied
Company details
- #3 of 5 best companies in Kitchen Supply Store
- #16 of 23 best companies in Business to Business Service
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
6K reviews
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The Shipping :/
The part, service and price were all great. $24 to ship two tiny o-rings ($1.99 each) via Canada Post was ridiculous. I will not shop Parts Town Canada again for that reason.
May 20, 2026
Reply from Parts Town Canada
Hello Christina,
We appreciate your feedback regarding the shipping cost. We understand your concern about the expense for smaller items and are always evaluating our shipping options to provide better value. Our shipping cost is a flat rate fee inclusive of duties, brokerage and taxes for all orders shipping into Canada.
Sebastian
Reply from Parts Town Canada
Hello,
We are happy you found parts and received fast delivery. We appreciate your business. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello,
Thank you for the 5 Star rating and positive feedback.
Sebastian
Excellent service
May 20, 2026
Reply from Parts Town Canada
Hello Sylvie,
We appreciate your 5 Star rating and positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Shane,
We are glad you enjoyed your experience. We appreciate your feedback. Thank you for choosing Parts Town Canada!
Sebastian
Smooth ordering experience
Smooth ordering experience, part received earlier than expected, packaged well, and exactly what we ordered
May 20, 2026
Reply from Parts Town Canada
Hello Chris,
Thank you for your kind words! We are so pleased to hear about your smooth ordering experience and early delivery. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Marc,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
ordered shipped the same day
ordered shipped the same day, received the item 2 days later. best price also.
May 19, 2026
Reply from Parts Town Canada
Hello Sean,
We are so happy to hear you received your order quickly and found the best price! Thank you for choosing Parts Town Canada!
Sebastian
The part was described perfectly on the…
The part was described perfectly on the web site excellent shipping
May 19, 2026
Reply from Parts Town Canada
Hello Ron,
We are so glad the part description was accurate and shipping was excellent! Thank you for choosing Parts Town Canada!
Sebastian
It good and fast delivery but I didn't…
It good and fast delivery but I didn't use the part yet
May 19, 2026
Reply from Parts Town Canada
Hello Ramazan,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Duane,
We're so happy you found our service fast and easy. We appreciate your high recommendation! Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Shane,
We appreciate your 5-star rating and positive feedback. We are glad your part arrived promptly and securely. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Karen,
We appreciate your 5 Star rating and positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Asif,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
It took a few minutes to figure out…
It took a few minutes to figure out which version of the party i needed but once i did ordering was simple and safe plus delivery was quick. Not sure why they packaged the 2 parts separately when they both would of fit in the same box and were ordered together. Could of saved some shopping costs...
May 16, 2026
Reply from Parts Town Canada
Hello Nicole,
We appreciate your feedback regarding the ordering process and delivery. We're glad ordering was simple and safe, and that delivery was quick. We will certainly review our packaging procedures to see how we can improve efficiency and reduce shipping costs. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Mike,
We appreciate your feedback and apologize we didn't meet your expectations. We'll review your order details and reach out to you shortly to discuss this in further detail.
Sebastian
GREAT SERVICE
May 15, 2026
Reply from Parts Town Canada
Hello Ali,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
I wanted a OEM part - but is the hassle worth it?
I wanted a OEM part, so I paid premium dollars for the required part, paid shipping, and 9 days later I have been informed that my required part, which still has yet to arrive, is delayed due to missed connection. It is hard to not buy aftermarket parts that I can have shipped next day for a third the price.
I am very disappointed that you are even asking how my part is, when it still has not even arrived, and just been informed they do not know when it will arrive.
May 14, 2026
Reply from Parts Town Canada
Hello Kirk,
We sincerely regret the significant delay and frustration you've experienced with your order. We understand your disappointment regarding the missed connection and the uncertainty of the delivery timeline, especially after choosing an OEM part. We are actively investigating this shipping issue and will reach out to you to discuss this further.
Sebastian
Reply from Parts Town Canada
Hello Steve,
We are so glad you had a great experience! Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Tom,
We're glad to hear you received your part quickly and are happy with it. Thank you for choosing Parts Town Canada!
Sebastian
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