Sizing chart very accurate. Description & photos of clothing match clothing recieved. Great colours. Very practical and love all the jumpers & shorts with zip pockets which are perfect for the outdo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more
Company replied
Amazing! From their clothes to their service! Very smooth, arrives very quickly and have never been disappointed with their products or service! Will continue to be a Passenger customer for a long t... See more
Company replied
Saw some passenger clothing at my local Cotswold outdoors store. Not much choice so went online. I ordered 3 items I liked but forgot to apply my first order discount. I contacted passenger after the... See more
Company replied
Company details
- Clothing Store
- Men's Clothing Store
- Outdoor Clothing and Equipment Shop
- Outerwear Store
- Women's Clothing Store
About Passenger
Written by the company
Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions.
High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
Shop mens
Shop Womens
Responsibility
Contact us
Passenger
Written by the company
- Two million trees planted and counting...
- We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.
Contact info
Passenger, Hampshire, United Kingdom
- hello@passenger-clothing.com
- passenger-clothing.com
4.6
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was as good as expected.
June 23, 2026
Reply from Passenger
Hello Henrik,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its great to hear that everything was as good as you expected!
Thanks again,
Jess
Passenger Team
Reply from Passenger
Hello Jill,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so nice to hear that you think the product was great and that ordering was easy. Its also great to hear that your delivery arrived promptly.
Thanks again,
Jess
Passenger Team
Reply from Passenger
Hello,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its great to hear you love the quality of our items and you will be purchasing from us again in the future.
Thanks again,
Jess
Passenger Team
Great service
Great service, great products. The shirt came beautifully crisp with creases ironed into the front - nice touch. Thank you
June 20, 2026
Reply from Passenger
Hello Lily,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that you are satisfied with our service and products. It is great to know you appreciated the presentation and care put into pressing the shirt
Thanks again,
Jess
Passenger Team
Always great quality products
Always great quality products. Sale items were well priced and delivery quick and efficient
June 21, 2026
Reply from Passenger
Hello Chris,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that you are satisfied with the quality of our products and the pricing of our sale items. Thank you also for noting our quick and efficient delivery.
Thanks again,
Jess
Passenger Team
Love the products
June 23, 2026
Reply from Passenger
Hello Anne,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so great to hear you love our products!
Thanks again,
Jess
Passenger Team
I have received damaged t-shirts with…
I have received damaged t-shirts with unremovable black ink. But they did not accept return.
June 23, 2026
Reply from Passenger
Hello Ryosuke,
Thank you for your feedback, and we're sorry that your item arrived slightly damaged - our team provided a full refund for the item so we are concerned to read your review here.
Please feel free to respond to our customer care team's email if you need further assistance.
Many thanks,
Amber
Passenger Team
Great length and pockets !
I bought a maxi dress - great length (5’8”) and has pockets. Loved it so much I bought in another colour. Good packaging and quick delivery.
June 23, 2026
Reply from Passenger
Hello Fiona,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that the maxi dress offers an ideal length for your height and that you are enjoying the addition of pockets.
Securing a second colour is a wonderful compliment to the design. Thank you also for noting our prompt delivery and secure packaging.
Thanks again,
Jess
Passenger Team
I’ve returned my item as it was the…
I’ve returned my item as it was the wrong size and despite you saying you’re processing, I’ve not had any refund or update on when I will receive my refund. Following your initial email that states you’re processing my refund, you’ve then sent me another email asking how the product is that I’ve returned.
June 23, 2026
Reply from Passenger
Hello Fiona,
We're sorry to hear that you have not yet received your refund, please do get in touch with our customer service team directly at hello@passenger-clothing.com so that our team can assist you further.
Many thanks,
Amber
Passenger Team
Reply from Passenger
Hello Peck,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its nice to hear that you think we have nice styles and you also think our culture is nice!
Thanks again,
Jess
Passenger Team
Towel lined dry robe
Towel lined dry robe, my usual size is UK10 or M, decided to go for S as I may be using it not only at the beach. It’s perfect, still plenty of room for changing and great quality, warm, windproof, didn’t get a chance to test it in the rain yet.
June 22, 2026
Reply from Passenger
Hello Lina,
Thanks for taking the time to leave your review, we really appreciate your feedback.
It’s awesome to hear it still gives you plenty of room to change while being perfect for everyday wear. We’re thrilled you love the warmth and quality
Thanks again,
Jess
Passenger Team
Service is always top class
Service is always top class. Products are spot on and delivery is simple and super quick. 5stars all the way.
June 22, 2026
Reply from Passenger
Hello Andy,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its great to hear you feel our service is always top class! Its also nice to hear that delivery is simple and super quick!
Thanks again,
Jess
Passenger Team
Great service and a great product
Great service and a great product! I love my new fleece, the quality is good 👍
June 22, 2026
Reply from Passenger
Hello Martin,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so nice to hear that you feel we gave great service and you though the product was great! Its great to hear that you love your new fleece!
Thanks again,
Jess
Passenger Team
Good quality and price
I like that orders are delivered quickly at a reasonable price and returns are dealt with promptly. Also, product quality is excellent with a tree planted for every order.
June 22, 2026
Reply from Passenger
Hello Linda,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its great to hear that your orders always arrive quickly and that any returns you have made have been dealt with promptly. Its also nice to hear that you feel the product quality is excellent and you love that we plant a tree for every order placed.
Thanks again,
Jess
Passenger Team
Passenger always give amazing service…
Passenger always give amazing service from the point the order is placed through to delivery. Excellent communication throughout from a ethical environmentally focused company
June 22, 2026
Reply from Passenger
Hello Nick,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We work incredibly hard to make sure our service and communication match our commitment to the planet, so hearing this means the world to us. We appreciate you choosing Passenger and look forward to your next order!
Thanks again,
Jess
Passenger Team
Baseball cap
Bought a cap roughly same as previous one that had gotten left behind on bus . So I knew I liked it and it fitted my head without hurting . So very happy with it.
June 23, 2026
Reply from Passenger
Hello Shaz,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Thank you for the lovely review. We're so happy to hear that your replacement cap fits just as perfectly and comfortably as the original.
Thanks again,
Jess
Passenger Team
First time purchasing, great experience
First time purchasing. Love the style and quality of the clothing and found it true to size. I’m 185cm tall, 90kg and bought a medium fleece and shirt.
June 22, 2026
Reply from Passenger
Hello Alex,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are thrilled to hear your first purchase was a success and that the medium fleece and shirt fit perfectly.
Thanks again,
Jess
Passenger Team
I paid on June 21
I paid on June 21, 2026, and it's now July 5, 2026, and I still haven't received the goods. The delivery was too slow. I've already lost 15% before even receiving the goods (the price fluctuates too much).
June 22, 2026
Reply from Passenger
Hello Hai Bin,
We're sorry to hear that you have not yet received your order, please do get in touch with our customer service team directly at hello@passenger-clothing.com so that our team can assist you further. We're currently in the midst of our summer sale which is why the prices may be different to what you paid before the sale.
Many thanks,
Amber
Passenger Team
Love ordering again and again and never disappointed
Love the clothes, quality and the sizing- seamless service from order to delivery and wonderful how eco conscious you are and ethically sound x
June 22, 2026
Reply from Passenger
Hello Dawn,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We work hard to make sure our gear is high-quality, fits perfectly, and respects the planet, so we are thrilled to hear you had such a seamless experience. Thanks for being part of our journey
Thanks again,
Jess
Passenger Team
so happy with your product
so happy with your product! helping the environment and the ecosystem! tshirt feels good and look good. people actually notice me. Thank You! continue what you are doing! we keep on supporting!
June 22, 2026
Reply from Passenger
Hello Wenzo,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Hearing that you love the feel, look, and our eco-mission means everything to us. We love that you’re getting noticed out there, keep wearing it proudly, and we promise to keep doing what we do!
Thanks again,
Jess
Passenger Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.