Passenger Reviews 

50,758
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 9,138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are well-made, durable, and feature great fabric and tailoring. Many appreciate the practical designs, accurate sizing charts, and the overall comfortable fit of the clothing. Reviewers frequently highlight the impressive delivery service, describing it as prompt, quick, and well-packaged, often arriving faster than expected. However, some customers experienced issues with orders, including items not being delivered or receiving refunds without explanation. A few also noted that sizing could be inconsistent, with some products running smaller or larger than anticipated, and occasionally, the quality of newer items was perceived as less durable or thinner than previous purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great choice and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent and outstanding... See more

Delivery service

People report positive experiences with delivery service, frequently praising the prompt and fast delivery... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers praising the easy ordering... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency and speed, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sizing chart very accurate. Description & photos of clothing match clothing recieved. Great colours. Very practical and love all the jumpers & shorts with zip pockets which are perfect for the outdo... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied

Rated 5 out of 5 stars

Amazing! From their clothes to their service! Very smooth, arrives very quickly and have never been disappointed with their products or service! Will continue to be a Passenger customer for a long t... See more

Company replied

Rated 5 out of 5 stars

Saw some passenger clothing at my local Cotswold outdoors store. Not much choice so went online. I ordered 3 items I liked but forgot to apply my first order discount. I contacted passenger after the... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us

Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.6

All reviews

(50,758)

9,804 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I paid on June 21

I paid on June 21, 2026, and it's now July 5, 2026, and I still haven't received the goods. The delivery was too slow. I've already lost 15% before even receiving the goods (the price fluctuates too much).

June 22, 2026
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Reply from Passenger

Hello Hai Bin,

We're sorry to hear that you have not yet received your order, please do get in touch with our customer service team directly at hello@passenger-clothing.com so that our team can assist you further. We're currently in the midst of our summer sale which is why the prices may be different to what you paid before the sale.

Many thanks,
Amber
Passenger Team

Rated 5 out of 5 stars

Love ordering again and again and never disappointed

Love the clothes, quality and the sizing- seamless service from order to delivery and wonderful how eco conscious you are and ethically sound x

June 22, 2026
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Reply from Passenger

Hello Dawn,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We work hard to make sure our gear is high-quality, fits perfectly, and respects the planet, so we are thrilled to hear you had such a seamless experience. Thanks for being part of our journey

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

so happy with your product

so happy with your product! helping the environment and the ecosystem! tshirt feels good and look good. people actually notice me. Thank You! continue what you are doing! we keep on supporting!

June 22, 2026
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Reply from Passenger

Hello Wenzo,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Hearing that you love the feel, look, and our eco-mission means everything to us. We love that you’re getting noticed out there, keep wearing it proudly, and we promise to keep doing what we do!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Love the jackets

Love the jackets
Blue waterproof is amazing
Even better when they have sales

June 22, 2026
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Reply from Passenger

Hello,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear you love your new jackets and you think the blue on is amazing!

Thanks again,
Jess
Passenger Team

Rated 1 out of 5 stars

Lovely coat but the colours were…

Lovely coat but the colours were different from what was advertised so I had to return it

June 22, 2026
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Reply from Passenger

Hello Gill,

Thank you for your feedback, we're sorry to hear this was not as expected - we'll take a look into this. 
Thanks for returning it, please don't hesitate to get in touch at hello@passenger-clothing.com if you need any further assistance.

Many thanks,
Amber
Passenger Team

Rated 5 out of 5 stars

Very good product quality

Very good product quality. Fast delivery and accessible prices.

June 22, 2026
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Reply from Passenger

Hello Leo,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its nice to hear that you though the product was very good quality and that the delivery was fast! 

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Excellent quality and service…

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very easy. Will definitely be ordering again. Thank you passenger for great quality and service.

June 22, 2026
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Reply from Passenger

Hello Lisa,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We love hearing that you enjoyed the quality and that our sizing hit the mark. We try to make returns as seamless as possible, so we're glad it was an easy process for you. See you on the next order!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars
Passenger logo

Reply from Passenger

Hello Customer,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear your order arrived fast and you though the product was great!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering, amazing choice of colours.
Great quality goods and loving that a tree is planted for each purchase.
Quick dispatch and delivery.

June 22, 2026
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Reply from Passenger

Hello Moira,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We’re so glad we could deliver great quality, vibrant colours, and lightning-fast shipping straight to your door. Plus, knowing there's a new tree growing out there thanks to your order makes it even better

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Was worried about buying on line…

Was worried about buying on line without a tactile experience, but no problem! (2 orders). Good designs and attention to design detail.

June 22, 2026
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Reply from Passenger

Hello John,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Was worried about buying on line without a tactile experience, but no problem! (2 orders). Good designs and attention to design detail.

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Love Passenger clothes

Love Passenger clothes, and always good service, so I’m happy!

June 22, 2026
Passenger logo

Reply from Passenger

Hello Jo,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you love Passenger clothing and you always receive good service!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Very good products and service

Very good products and service

June 19, 2026
Passenger logo

Reply from Passenger

Hello Greg,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that you found our service and products were very good!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Great quality and all round service

Great quality clothing. Was looking for something a bit different and Passenger fits the bill. Love the patterns. Quick delivery. Another good all round thumbs up from me.

June 22, 2026
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Reply from Passenger

Hello Tamantha,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you found Passenger when you were looking for something different. We are glad that you love the patterns we offer and its great to hear that delivery of your order was quick.

Thanks again,
Jess
Passenger Team

Rated 4 out of 5 stars

Love the organic cotton items and wish…

Love the organic cotton items and wish there were more of them rather than the recycled plastic clothing. Nice colour options too and would like to see more colours available.

June 22, 2026
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Reply from Passenger

Hello Deborah,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that you love the organic cotton items and you also like the colours we offer.

Thanks again,

Rated 5 out of 5 stars

Very good prices and great range

Very good prices and great range. Delivery was good to Ireland

June 22, 2026
Passenger logo

Reply from Passenger

Hello Maher,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that you feel our range and prices are very good! Its also nice to hear the delivery to Ireland was good

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Just the cap I have been looking for.

Just the cap I have been looking for. Well made from quality fabric and good fit. Also with bonus of eco credentials and lovely to have cardboard packaging with no plastic. Easy ordering and delivery.

June 22, 2026
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Reply from Passenger

Hello Ann,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so great to hear the cap you purchased was just what you were looking for and you feel it is made using quality fabric and its a good fit!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Lovely trucker caps

Lovely trucker caps, arrived on time and packaged really well.

June 22, 2026
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Reply from Passenger

Hey Mark, 

Thank you so much for your lovely feedback! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Quick and reliable delivery

Quick and reliable delivery. I particularly appreciated that they ship from within the EU to EU customers.
The clothes are good quality and the customer service is really helpful.

June 22, 2026
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Reply from Passenger

Hey Felicia, 

Thank you for your lovely review, as well as the feedback on our new EU warehouse! 

Best wishes, 

Harrison
Passenger Team

Rated 3 out of 5 stars

I thought the front forhead rim was…

I thought the front forhead rim was padded I was wrong ..not really what I read or wanted .

June 22, 2026
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Reply from Passenger

Hey Karl, 

I'm really sorry to hear about this! 

If the item is in like-new condition with tags, please use our dedicated returns process to get the item sent back for a refund. 

Best wishes, 

Harrison
Passenger Team

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