Passenger Reviews 

50,761
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 9,138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are well-made, durable, and feature great fabric and tailoring. Many appreciate the practical designs, accurate sizing charts, and the overall comfortable fit of the clothing. Reviewers frequently highlight the impressive delivery service, describing it as prompt, quick, and well-packaged, often arriving faster than expected. However, some customers experienced issues with orders, including items not being delivered or receiving refunds without explanation. A few also noted that sizing could be inconsistent, with some products running smaller or larger than anticipated, and occasionally, the quality of newer items was perceived as less durable or thinner than previous purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great choice and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent and outstanding... See more

Delivery service

People report positive experiences with delivery service, frequently praising the prompt and fast delivery... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers praising the easy ordering... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency and speed, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sizing chart very accurate. Description & photos of clothing match clothing recieved. Great colours. Very practical and love all the jumpers & shorts with zip pockets which are perfect for the outdo... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied

Rated 5 out of 5 stars

Amazing! From their clothes to their service! Very smooth, arrives very quickly and have never been disappointed with their products or service! Will continue to be a Passenger customer for a long t... See more

Company replied

Rated 5 out of 5 stars

Saw some passenger clothing at my local Cotswold outdoors store. Not much choice so went online. I ordered 3 items I liked but forgot to apply my first order discount. I contacted passenger after the... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us

Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.6

All reviews

(50,761)

9,804 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and reliable delivery

Quick and reliable delivery. I particularly appreciated that they ship from within the EU to EU customers.
The clothes are good quality and the customer service is really helpful.

June 22, 2026
Passenger logo

Reply from Passenger

Hey Felicia, 

Thank you for your lovely review, as well as the feedback on our new EU warehouse! 

Best wishes, 

Harrison
Passenger Team

Rated 3 out of 5 stars

I thought the front forhead rim was…

I thought the front forhead rim was padded I was wrong ..not really what I read or wanted .

June 22, 2026
Passenger logo

Reply from Passenger

Hey Karl, 

I'm really sorry to hear about this! 

If the item is in like-new condition with tags, please use our dedicated returns process to get the item sent back for a refund. 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Doesn’t disappoint.

Delivery was amazingly quick and sensitive packaging was appreciated. I ordered three pairs of shorts for choice and keeping the lot! Great quality and super comfy!

June 22, 2026
Passenger logo

Reply from Passenger

Hey Carol, 

Thank you for your lovely review and we hope you enjoy your new shorts! 

Best wishes,

Harrison
Passenger Team

Rated 5 out of 5 stars

Easy ordering and fast

Easy ordering and fast, efficient delivery.

June 22, 2026
Passenger logo

Reply from Passenger

Hey Heather,

Thank you so much for your feedback! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Nice boxy shape sweatshirt. It’s a lovely rose pink colour. Great quality as always from Passenger. I am a 12/14 and I bought the medium. Perfect fit with a bit of room too.

June 22, 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for the lovely feedback! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Great shirt

Great shirt, perfect fit, quality of the shirt is excellent lovely soft brushed cotton. Quick delivery a pleasure to deal with this Company. I have quite a few items from this Company and every item is of good quality will certainly buy more items.

June 22, 2026
Passenger logo

Reply from Passenger

Hey there, 
Thank you for such a lovely review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

love the clothes

love the clothes. very good . carnt fault it.

June 22, 2026
Passenger logo

Reply from Passenger

Hey Ally, 
Thank you so much for your lovely review! 
Best wishes, 

Harrison
Passenger Team

Rated 3 out of 5 stars

Quality can be better!

The design is nice and the fit is good, but there is room for improvement in the overall quality. The fabric feels somewhat below expectations, and there was noticeable excess ink residue on the shirt, which should have been better washed out before the product was shipped. With better quality control in these areas, the overall experience would be much better.

June 22, 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for your review and I'm sorry to hear that the quality wasn't as expected! 

For further assistance with the issues, please reach out to our customer service team :)

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Lovely wash bag

Lovely wash bag, great quality and lots of useful storage sections. Customer service was excellent too.

June 22, 2026
Passenger logo

Reply from Passenger

Hey Emily, 
It's great to hear that you are loving your new wash bag! 
Best wishes, 
Harrison
Passenger Team

Rated 5 out of 5 stars

Extremely satisfied with my purchase

Had my eye on a jumper for a while and finally made a decision to get it. Delivered from UK to Australia in record time. Great quality and fits great. I am happy 😃

June 22, 2026
Passenger logo

Reply from Passenger

Hey Cheggers, 
Thank you for your review and for supporting us from Australia! 
Best wishes, 
Harrison
Passenger Team

Rated 5 out of 5 stars

Really pleased with the fleece I got in…

Really pleased with the fleece I got in the sale. I had been waiting for a reduction in price. Well worth waiting, it fits well and feels comfortable and cosy.
Ordering was very straightforward and delivery time was as stated.

June 20, 2026
Passenger logo

Reply from Passenger

Hey Jain, 
Thank you for your review and we are glad to hear that your are pleased with your fleece! 
Best wishes, 
Harrison
Passenger Team

Rated 4 out of 5 stars

Beautiful dress stinks!

Beautiful dress, but the smell was disgusting, I almost sent it back due to the smell. Thankfully after a good wash it smelt fine but smelt like a public toilet even my 4 year old commented on the “disgusting” smell

June 21, 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for your review and I'm really sorry to hear about the smell with this item! 
This shouldn't happen with our items and I'll get this fed back to our warehouse team. If anything like this happens in the future, please reach out to our customer service team for further assistance :)
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Everything as expected

Everything as expected; very satisfied with the quality of the product and the service!

June 22, 2026
Passenger logo

Reply from Passenger

Hey Jan, 

Thank you so much for your review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Excellent quality

Excellent quality, cozy fleece.

June 22, 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for your review and we are happy to hear you love your fleece! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Amazing quality

Amazing quality, fast shipping!

June 22, 2026
Passenger logo

Reply from Passenger

Hey Jordy, 
Thank you for your review! 
Best wishes, 

Harrison
Passenger Team

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