Pass Expert Reviews 

227
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Despite initial change of dates and rescheduling Abid did his best to keep me updated through phone calls and text messages. He was always quick to answer my emails pertains to my test date and res... See more

Rated 5 out of 5 stars

Recently booked a 5 day intensive course after my daughter failed her first test and was being expected to wait over a year for another one due to Covid chaos. Abid is brilliant. He makes sure he k... See more

Rated 5 out of 5 stars

Can't thank Abid enough for his help getting my daughter a driving test months earlier than we thought was possible. I was sceptical at first but after reading the great reviews I decided to give Pas... See more

Rated 1 out of 5 stars

Absolute nightmare was ment to be doing a crash course yesterday????uncontactable have left message after message on his phone. No one ever gets back to u just to top it off my theory runs out in Sept... See more

Company details

  1. Business School

Information provided by various external sources

Book you test in days, not months! Pass Expert courses are proven to have you ready for your test 30% sooner then the DVSA average! by using our unique 'perfect instructor match' service we will help you pass in style! Book Today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

227 reviews

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No recent history of asking for reviews

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4.5

All reviews

(227)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so happy with service and passed…

I am so happy with service and passed my test.I strongly recommend to everyone who want to get the test soon.

February 12, 2023
Unprompted review
Pass Expert logo

Reply from Pass Expert

Thank You for your positive review! We work hard to provide the best level of service possible and what drives us, is to meet & exceed your expectations. We really appreciate your amazing feedback and wish you all the best

Pass Expert Management

Rated 5 out of 5 stars

Highly recommended

Highly recommended, great service!

March 22, 2022
Unprompted review
Pass Expert logo

Reply from Pass Expert

Thank You for your positive review! We work hard to provide the best level of service possible and what drives us, is to meet & exceed your expectations. We really appreciate your amazing feedback and wish you all the best

Pass Expert Management

Rated 5 out of 5 stars

Pleased

Excellent experience! Had around 35 hours of driving (never drove before) and passed my test at first attempt! Special “thank you” to Tahira. She is literally the best instructor ever🙌🏻

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

I book an intensive course and I’m…

I book an intensive course and I’m working abroad, my timetable was very strict and had only few opens windows when I could do my test and lessons. Abid has help throughout my experience and ensured/did everything he could to make it happen with regular contact. The driving lessons was at high level which resulted me passing test within two weeks in the busy Christmas holidays.

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would! Paid nearly 1 and a half grand for a course only to be ignored for the last 8 months and ending up booking my test myself. My instructor (appointed by abid) has also been ignored! Don't know where all these 5 star reviews have come from clearly fake! Absolute SCAM! AVOID THIS COMPANY!

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

Excellence service!, Highly recommend, Most Reliably, Quick & Easy Service

Excellence service!! I was panicking as I couldn’t find any dates in any driving centre in London for the end of November as my job was on the line. I contacted Pass expert and the gentleman on the phone helped me find a test within 3 days. They was keeping me updated through the time. Even tho it was more difficult as I had a automatic license already so for u to book another test for manual they needed to call DVLA, as u can imagine it wasn’t easy to get hold of them on the phone. But they managed to get it sorted within 3 days mind blowing. Highly recommend !!!

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

100% recommend

Couldn’t have asked for any more help no problems what so ever helped with everything I needed and sorted all out for me. 100% would recommend

November 8, 2022
Unprompted review
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Reply from Pass Expert

Thank You Dylan for your review. We wish you the best of success for your upcoming Practical test.

Pass Expert Team

Rated 5 out of 5 stars

Amazing customer service!

My first instructor didn't work out but Abid was very understanding and did his best to find me another one. I now have a new instructor who is better suited to me. Abid booked my theory which I have now passed and he rebooked my test after I told him I wasn't ready for my original one. Brilliant communication and he didn't pressure me to pay the rest of the course fee until I was happy with the instructor. Would highly recommend!

October 21, 2022
Unprompted review
Pass Expert logo

Reply from Pass Expert

Hi Hannah,

Thank You for your detailed and positive review. We wish you the best of success for your course and are here every step of the way to support you!

Abid

Rated 5 out of 5 stars

Smooth experience

Very quick and easy experience. Did not expect the process to be so quick and communicable.

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! I had booked my driving test on line by myself and could only find a place 17 miles from where I live and luckily I found Pass Expert that was able to book my test on my area helping save time commuting to the test centre and stress about not knowing the area very well.
All the service was very quick and easy. Highly recommend!!!!

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Best customer service

I was panicking because I needed a last minute instructor and car for my driving test and Abid came to the rescue! He was understanding and really listened and understood. I highly recommend Pass Expert to everyone. This is the best customer service I have ever experienced in the UK

September 21, 2022
Unprompted review
Rated 1 out of 5 stars

Didt even want to give one star Company…

Didt even want to give one star Company is awful I payed over 800 pound for my crash course they took the money very quickly now have not awnserd me for 3 months I try nearly every day to contact them and no awnser what so ever!! DO NOT GIVE YOUR MONEY TO THESE ROBBING BARSTARDS !!!!!!!!

August 25, 2022
Unprompted review
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Reply from Pass Expert

Hi Chloe,

You have now been refunded for your course and as the director of Pass Expert I am deeply sorry that you did not receive the refund when you requested it.
I would like to apologise for the poor experience you have submited via your review. Although we have now refunded you for the course I understand that must have been extremely dissapointed with your experience.

Abid

Rated 1 out of 5 stars

Theives, horrible company, zero comms.

Edit2: its been more than 2 months and these thieves still haven’t returned my money. Literally they have stolen my money, not provided any service and are practically ignoring me. Will be doing a charge back and reporting them to the police.
Edit1:
Its been a month and they still haven’t refunded my money. Reporting them for fraud and initiating cash back.
Bloody thieves.
Cant provide driving lessons and then refuse to refund deposit.
Zero stars.
I rarely use the word ‘horrible’ but it perfectly describes my experience with this place. They took my deposit within minutes and made many promises but more than a week later nobody contacted us to coordinate driving lessons despite telling them of the limited time we have. Countless phone calls, texts, whatsapps, voicemails and nothing.
Stay away from this horrible company.

July 18, 2022
Unprompted review
Pass Expert logo

Reply from Pass Expert

Hi Jagjit, we are very sorry that you have had such a terrible experience with your booking. Unfortunately, as the director of Pass Expert I was forced to take stress related tome off. I can understand how you must feel and I personally would like to speak to you to apologise and refund you on ehat you paid and also discuss compensating you for the distress and inconvenience you must have experienced.

We don't appear to have your number on file so please reach out to us by contacting us via our contact us page.

Rated 5 out of 5 stars

Despite initial change of dates and…

Despite initial change of dates and rescheduling Abid did his best to keep me updated through phone calls and text messages. He was always quick to answer my emails pertains to my test date and rescheduling.
I eventually got allocated with a n instructor and past first time after taking a 10 hour learner driving cours.

I would gladly recommend Pass Expert. Abid is always warm,friendly and ready to help!

May 13, 2022
Unprompted review
Rated 1 out of 5 stars

Absolute nightmare was ment to be doing…

Absolute nightmare was ment to be doing a crash course yesterday????uncontactable have left message after message on his phone. No one ever gets back to u just to top it off my theory runs out in September 🙈 thanks abit 👊 do not use this company Whatever you do it’s a scam

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

Passed my theory test - can’t get a test

Passed my theory test - attempted to book a test direct through DVSA - no test dates available even while searching for one all the way up to 6 months in advance- then I spoke to Abid at pass expert - I told him which 4 test centres I’d be happy to sit test on - and little after 2 weeks he secured me a test date for my proffered test centre for just after 3 weeks later - best £200 I’ve spent to secure a test I’d of no chance of getting by myself and also got me in touch with a quality friendly instructor that was local to & knew the test area like the back of his hand - if you’re struggling to get a test date and want to get one Abid is a good honest guy that got me mine relatively quickly considering the overwhelming demand for tests in the london area - pass expert - 100 stars on quality and delivery of service as advertised

April 5, 2022
Unprompted review

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