EDIT - they gave me a full refund so credit where its due, happy that its sorted and they took care of it. Frustrating that it happened this way and the initial contact with them, but it is sorte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am changing my review to a 3 because i did email this company and they have issued a refund. I do feel its a 3 because I do think its misleading to sign people up to when they think they are just b... See more
Company replied
I tried to buy a fast track pass, the payment initially went through but then the pass could not be emitted due to “technical issues”. A refund was given but the day after 40€ were charged. This was... See more
Company replied
Oh how I wish I'd thought to check Passfly's reviews before I bought my fast track pass for Madrid Airport. Like everyone else I've now found myself signed up to a subscription, that I certainly don... See more
Company replied
2.5
Poor
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked 3 adults for business lounge…
Booked 3 adults for business lounge entered card details took my money then received no passes completely dreadful service. Avoid
June 15, 2026
Unprompted review
Reply from Passfly
Hello Jo Cox,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the situation you described. We take all comments very seriously.
We kindly invite you to contact our support team so we can assist you directly and review your request in detail. Our team will be happy to help you as quickly as possible.
We remain at your disposal for any further assistance.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
Avoid at all cost
Avoid at all cost, this is a scam web site. I tried buying fast track airport access for a recent trip and the order was immediately cancelled by them and they said I would be refunded. I believe they sell these fast track tickets (which they never fulfil) as a front to sign you up to their hidden subscription service which is around £35 per month.
May 9, 2026
Unprompted review
Reply from Passfly
Hello Steve Bray,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the situation described. We take all comments very seriously.
Your message has been forwarded to our team for review and further handling.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
Complete & utter scam on subscription payment
I like others was not made aware when I tried to arrange fast track security that there was a monthly subscription and got charged .I was advised that the fast track service was not available & I would get a refund of the payment which did happen.However on checking my card statement the subscription charge was made.I asked for a refund of this but it was refused as they stated it was in the terms & conditions. This is a complete and utter scam to get money from people.
June 8, 2026
Unprompted review
Reply from Passfly
Hello Clive Lewis,
Thank you for taking the time to share your experience.
We are sorry to hear about the situation you described and understand your frustration regarding the subscription charge mentioned. We take all feedback very seriously.
For a full review of your case, we invite you to contact our customer service team so we can investigate this matter in detail.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday to Friday, 9:00 - 18:00 CET)
Do not fall for this
Do not fall for this.
I can not believe, I just did.
Same story. I went to buy a fast track pass and ended up with no fast track pass but with a subscription.
June 8, 2026
Unprompted review
Reply from Passfly
Hello Anne,
Thank you for taking the time to share your experience.
We are sorry to hear about the situation you described and understand your frustration regarding the service and the charges mentioned. We take all feedback very seriously.
For a full review of your case, we invite you to contact our customer service team so we can investigate this matter in detail.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday to Friday, 9:00 - 18:00 CET)
Couldn’t give a minus review
Couldn’t give a minus review. It’s a scam. They would let you subscribe automatically and collect your money. Didn’t even receive a confirmation letter. I thought I only bought a fast track, but I was not aware that I would be subscribed automatically
May 27, 2026
Unprompted review
Reply from Passfly
Dear Mukaddas,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and that you feel the process was not clear. We understand how concerning unexpected charges or subscription-related confusion can be.
We would like to clarify that during the booking process, the service conditions, including any trial period and subscription details, are presented before final confirmation and must be accepted to complete the order. A confirmation email is normally sent immediately after the purchase is completed.
That said, we take your comments very seriously. We would appreciate the opportunity to review your account and transaction in detail to verify what happened and assist you accordingly, including a possible refund where applicable.
Please contact our support team so we can help resolve this situation as quickly as possible.
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
We remain at your disposal.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37
Scammers !!
Scammers !!! Fast track does not exist, then they keep charging your card !!!!
May 25, 2026
Unprompted review
Reply from Passfly
Dear Pijus,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the service and the charges you mention.
We would like to clarify that Fast Track services are processed according to the booking request submitted and the conditions agreed to at the time of purchase. All information regarding pricing and any associated trial or subscription terms is presented during the order process before confirmation.
That said, we take concerns like yours very seriously. If you believe there has been an issue with your booking or billing, we strongly encourage you to contact our support team so we can review your case in detail and assist you accordingly, including checking for any eligible refund.
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
We remain available to help resolve this situation as quickly as possible.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37
Totally abusive
Totally abusive! Stay away!!!! Looking for a fast track, I agreed on a small amount paiement, with my credit card, last month. Never got it btw... And turned out they took 39,90 euros twice already on my bank account as if I agreed on a subscription. They never presented it to me, I never agreed on it, this is totally abusive. Go away people!
May 25, 2026
Unprompted review
Reply from Passfly
Bonjour Héloïse,
Merci d’avoir pris le temps de partager votre avis.
Nous sommes sincèrement désolés d’apprendre votre mécontentement concernant votre expérience et les prélèvements que vous mentionnez. Nous comprenons parfaitement votre inquiétude face à une situation que vous jugez inattendue.
Lors de la commande, les informations relatives à la période d’essai et aux conditions d’abonnement sont normalement présentées avant validation, et doivent être acceptées pour finaliser l’inscription. Une fois la période d’essai terminée, l’abonnement peut être renouvelé automatiquement s’il n’a pas été résilié dans les délais prévus.
Cela dit, nous prenons votre retour très au sérieux. Nous souhaitons vérifier votre dossier en détail afin de comprendre ce qui s’est passé et vous apporter une solution adaptée, y compris l’étude d’un remboursement si cela est justifié.
Nous vous invitons à contacter directement notre service client afin que nous puissions traiter votre demande dans les meilleurs délais.
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
Nous restons à votre disposition pour vous aider.
Cordialement,
Service Client
📧 contact@passfly.co
📞 +33 1 89 86 62 37
Disgusting service
Disgusting service, I booked fast track,then informed 1 minute later that it was cancelled.
They then took the money out on bank holiday Monday.Bank informed of fraud .
May 25, 2026
Unprompted review
Reply from Passfly
Dear Mr Prisk,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding your fast track booking and the cancellation shortly after confirmation. We understand how frustrating and concerning this must have been, especially when it involves travel plans and unexpected timing issues.
Regarding the payment, we would like to clarify that charges are processed based on the booking request and the service conditions accepted at the time of reservation. In cases where a booking is cancelled or cannot be fulfilled, we always aim to review the situation and ensure appropriate resolution where applicable.
That said, we take your concerns very seriously, particularly your mention of an unauthorised or disputed transaction. We strongly encourage you to contact our support team so we can investigate your case in detail, verify the booking history, and assist you with a potential refund if applicable.
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
We appreciate your feedback and hope to resolve this matter for you as quickly as possible.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37
Misleading subscription setup
Misleading subscription setup
I visited PassFly intending to purchase a one-off airport fast track service. I had absolutely no intention of signing up to a €39.90 monthly subscription and was shocked to discover I had apparently been enrolled into one.
The subscription and recurring payment were not made clear enough during the purchase process. I believed I was paying for a single travel service, not agreeing to ongoing monthly charges.
I cancelled as soon as I discovered it and contacted customer support, but despite explaining that the subscription was activated unintentionally and that I had not used any of the benefits, my refund request was refused.
Be extremely careful and read every screen closely before purchasing anything. My experience left me feeling misled and very disappointed.
May 20, 2026
Unprompted review
Reply from Passfly
Hello Phillip Overton,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the subscription and how it was presented during the purchase process.
Please note that the service conditions, including any recurring subscription terms, are displayed during checkout before payment confirmation. However, we acknowledge your concerns about clarity and take your feedback very seriously.
We also understand your disappointment regarding the refund request and appreciate you bringing this matter to our attention. Your comments will be shared with our team for further review as we continue working to improve transparency and the customer experience.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
STAY AWAY - ONLY GAVE 1 STAR BECASUE I HAVE TO
Absolutely shocking what these scammers are getting away with. charged me €19.90 for 2 fast track passes through schiphol.. then I seen a payment for €39 of my card, asked about it and was told I knew it was as subscription service, absolutely NOWHERE does it state his.. if that isn't bad enough I am 12 days post flight and have still not received the passes and Passfly are saying "successfully validated by the airport. Once the reservation has been confirmed, only the airport authority is able to cancel the service.
As of today, no cancellation has been made by the airport, and unfortunately we are therefore unable to proceed with a refund. Indeed, the refund is triggered automatically only when the order is cancelled by the airport." how can the airport cancel something that never existed..????
May 20, 2026
Unprompted review
Reply from Passfly
Hello ACON,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the charges and the fact that you did not receive the expected passes in time. We also understand your concerns about how the service status and validation process were communicated.
Please note that service conditions, including subscription terms and order validation procedures with airport systems, are presented during the checkout process before payment confirmation. However, we acknowledge your concerns regarding clarity and timing, and we take your feedback very seriously.
Your comments have been shared with our team for further review as we continue working to improve transparency and customer experience.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
Complete scam never use and should be…
Complete scam never use and should be removed from the airports
May 15, 2026
Unprompted review
Reply from Passfly
Hello Miko K,
Thank you for taking the time to share your feedback.
We are sorry to hear that you are dissatisfied with your experience and understand your frustration.
Please note that the service conditions, including any optional subscription elements, are presented during the checkout process before payment confirmation. However, we understand that this may not have been clear, and we take your feedback seriously.
Your comments will be shared with our team for review as we continue working to improve transparency and user experience.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
Beware.. this business sets up subscriptions without permission.
I bought a pass for speedy security arrivals at Heathrow as a once off in March. Just discovered my bank account has been debited for 2 months at €39 more month for a subscription I never asked for and did not agree to. This is such poor business practice and a total scam. I am awaiting their response and a refund…
May 14, 2026
Unprompted review
Reply from Passfly
Hello Ren,
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding the subscription and the charges you noticed. We understand how frustrating this situation can be, especially if you did not intend to continue with a recurring service.
Please note that subscription terms, including the possibility of recurring billing, are presented during the checkout process before payment confirmation. However, we acknowledge your concerns and take your feedback seriously.
We appreciate you raising this issue, and your comments will be shared with our team for review.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
I tried to buy a fast track pass but was still charged!
I tried to buy a fast track pass, which could not be processed. Neveertheless, I found a charge on my card for 39.90, despite the transaction not completing.
On top of that, you will find you have been unwittingly committed to an ongoing monthly payment to Passfly of 39.90. Avoid Passfly!
March 13, 2026
Unprompted review
Reply from Passfly
Hello Valerie Lang,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concern regarding the failed Fast Track request and the subsequent charge you noticed on your card.
Please note that the subscription terms, including the recurring monthly service, are presented during the checkout process before payment confirmation. However, we understand that this may not always have been clearly perceived, and we take your feedback seriously.
We appreciate you bringing this to our attention, and your comments will be shared with our team for review.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
They charged you a monthly subscription I did not ask for
I tried to book a fast pass for orly airport, it did not work, i received a mail saying my reservation could not be processed.
The next day they charged me 39,90€ for a monthly subscription i never signed for.
Scam !!
May 9, 2026
Unprompted review
Reply from Passfly
Hello Timothé Touzery,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the unsuccessful reservation and the subscription charge you mention.
Please note that the reservation request and the subscription service are separate services. The subscription terms and pricing are normally displayed during the checkout process before payment confirmation. However, we understand that this may not have been sufficiently clear in your case, especially after the reservation could not be processed.
We take your comments seriously and appreciate your feedback, as it helps us continue improving the clarity of the customer experience.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)
This company took money from my account…
This company took money from my account on two occasions for a subscription I had no need for or knowledge of.
Update 12 May. Passfly have responded appropriately and I'm happy with the outcome.
April 7, 2026
Unprompted review
Reply from Passfly
Hello Larry,
Thank you for your message, and we are truly sorry to hear about your experience.
We understand your concern regarding the subscription charges, and we want to clarify that all subscription details are presented during the order process before validation. However, we also understand that this may not have been clear enough in your case, and we sincerely apologise for any confusion caused.
We take your claim very seriously. In order to investigate this properly and resolve the situation as quickly as possible, we will need to review your account and payment history.
Could you please provide us with your details:
Email address used for registration
Full name
Date(s) of the charges
Once received, our team will immediately check your file and assist you with the appropriate solution, including cancellation and refund review if applicable.
We appreciate your cooperation and the opportunity to resolve this for you.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)
Definitely a scam as they require you…
EDIT - they gave me a full refund so credit where its due, happy that its sorted and they took care of it. Frustrating that it happened this way and the initial contact with them, but it is sorted now so updated to reflect that.
OLD - Definitely a scam as they require you to tick a fine print box when you are purchasing a fast track pass.
Then they send you multiple emails confirming your fast track pass and that you have purchased not but dont mention anything about a 24 HOUR trial period for a subscription. Then after 24 hours they charge you 39 euros. When I messaged, they said sure they will cancel the subscription now (for which I got a confirmation email) but they wont refund the payment because it's in their terms and conditions.
It doesn't need to be explained why this is clearly a scam. just because you make someone tick a box once to pay for something they dont want, you cannot say its in the terms and conditions. Especially with no confirmation email and a 24 hour trial period.
April 28, 2026
Unprompted review
Reply from Passfly
Dear Ali,
Thank you for your message and for sharing your concerns.
We’re sorry to hear about your experience and understand your frustration regarding the situation you describe, especially around the subscription terms and billing process.
After checking our system, we are unfortunately unable to locate your account or transaction based on the information provided in your review. In order to properly investigate your case and review the subscription, charges, and cancellation status, we kindly ask you to provide:
the email address used during registration
or any payment reference / transaction details
Once we receive these details, our team will be able to carefully review your case and assist you accordingly.
We remain at your disposal.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)
This is an absolutely SCAM
This is an absolutely SCAM. You contract a fast track service, you pay 18€, it gets canceled after some minutes, and they end up charging you the double. And they will charge you every month saying it is an “abonement”. DO NOT USE THIS SERVICE !!!!
Update: I ended up paying 39,90€ per month for an inexistent service. I am sending emails back and forth and talking to my bank.
Dear passfly, I saw your comment to my post: finding my case is just as easy as looking up for my full name on your system.
March 17, 2026
Unprompted review
Reply from Passfly
Dear Patricia Amores,
Thank you for your message and for sharing your concerns.
We’re sorry to hear about your experience and understand your frustration regarding the situation you describe.
After checking our system, we are unfortunately unable to locate your account or transaction based on the information available from your review. In order to properly investigate your case and review the charges and subscription status, we kindly ask you to provide:
the email address used during registration
or any payment reference / transaction details
Once we receive these details, our team will be able to investigate your case and assist you accordingly as quickly as possible.
We remain at your disposal.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)
I've had the same as all recent…
I've had the same as all recent complaints!! I did not know I was subscribing to £34 a month when all I wanted was one flight FastCheck! Now I can't unsubscribe and the website contact email, conveniently, DOESN'T WORK!! I want it cancelled and a refund but can't get in touch with anyone. Please please.. DO NOT BOOK WITH THIS SO CALLED COMPANY!!!
April 29, 2026
Unprompted review
Reply from Passfly
Dear Sally Fisher,
Thank you for your message and for sharing your concerns.
We’re sorry to hear about your experience and understand your frustration regarding the situation you describe.
After checking our system, we are unfortunately unable to locate your account or subscription based on the information available from your review. In order to properly investigate your case and assist you with cancellation and refund review, we kindly ask you to provide:
the email address used during registration
or any payment reference / transaction details
Once we receive these details, our team will be able to review your case and assist you accordingly as quickly as possible.
We remain at your disposal.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)
100% Scam
Like many others here, I attempted to purchase a speedy boarding (or similar) ticket, which was unsuccessful. Then, I was apparently charged 29.9 EUR for six months without noticing it. I do not recall entering into any subscription. It is a total, unbelivably dishonest scam.
April 28, 2026
Unprompted review
Reply from Passfly
Hello Giovanni Trabucco,
We are sorry to hear about your experience and understand your frustration.
We would like to clarify that our service includes conditions presented during the booking process, including a trial period which may convert into a subscription if it is not cancelled within the timeframe indicated in the terms and conditions accepted at checkout. We regret that this may not have been sufficiently clear in your case.
To review your situation in detail and investigate the charge mentioned, we kindly ask you to provide us with:
the email address used for your booking
or
any order/reference number
Once received, our team will be able to check your file and assist you accordingly.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)
Scam
Scam, be,careful do not enter the web, charged my ccc with some subsribe fees.
April 25, 2026
Unprompted review
Reply from Passfly
Hello Aneta,
We are sorry to hear about your experience and understand your concern.
We would like to clarify that our service includes conditions presented during the booking process, including a trial period which may convert into a subscription if it is not cancelled within the timeframe indicated in the terms and conditions accepted at checkout. We regret that this may not have been sufficiently clear in your case.
To review your situation in detail and investigate the charge mentioned, we kindly ask you to provide us with:
the email address used for your booking
or
any order/reference number
Once received, our team will be able to check your file and assist you accordingly.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)
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