Very disappointed that on its first outing it let me down. I even had to check that no splinters had been transferred. Not good enough for £22 item ! Thank you for now putting right. Much appreciat... See more
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Site is super easy to navigate and everything is categorised conveniently so you’ll be able to find what you’re looking for easily The checkout options are easy and flexible and the delivery ti... See more
Company replied
We bought a few toys in the sale and could not believe what we got for our money, top quality products that me and my partner both really enjoyed using together. Delivery was quick within 2 days, real... See more
Company replied
I have never heard or used passionbugs before - I normally stick to AS. But looking around for the best price I found the website. The prices are really competitive so decided to place an order and W... See more
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Company details
About passionbugs
Written by the company
passionbugs is an online adult shop offering free returns and tracked delivery from our UK warehouse. All orders are sent in plain, brown packaging and delivery is free when you spend £40 or more. If you ever need us, our friendly customer care team are available via live chat, email and phone. Our range includes hundreds of sex toys, lingerie sets and bedroom essentials – all in stock for same-day dispatch. For those times when you need it fast, we also offer next-day delivery.
Contact info
4.2
Great
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from passionbugs
Hi there,
Thanks for your positive review and kind feedback! I'm pleased to hear that you received your order quicky, and that you are satisfied with the products received. If there's anything we can do to bump that rating up to 5 stars, do let us know! Our Customer Care team are available via live chat, email and telephone, and love to ensure all our customers have an excellent experience shopping with us.
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Sophie,
Thanks so much for the 5-star review! I'm pleased to hear that you are happy with the product received. Should you ever need anything, our Customer Care team are here to help. They're available via live chat, email and telephone. Thanks again for shopping with us! We hope to serve you again in the near future.
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Timothy,
Thank you so much for your wonderful review and 5-star rating. We are thrilled to hear that you had a great experience shopping with us and that your order arrived safely and well-packaged. Your satisfaction means the world to us! If you ever need anything else, feel free to reach out to our Customer Care team - we're here to help. We look forward to you shopping with us again in the future.
Kind regards
passionbugs Customer Care
Really appreciated the quick response…
Really appreciate the quick response and delivery great shop to buy from
September 16, 2024
Reply from passionbugs
Hi Mohamed,
Thank you so much for your wonderful review and the 5-star rating! We're delighted to hear that you were happy with our quick response and fast delivery. Customer satisfaction is our top priority, and it means a lot that you had a positive experience shopping with us. If you ever need anything in the future, reach out to our Customer Care team. They're available via live chat, email and telephone. We look forward to serving you again soon!
Kind regards,
passionbugs Customer Care
Great Service. Highly Recommend.
Nice clean website design. No hidden prices at the checkout. Lower prices than other UK sites, and a great selection of products to choose from.
Customer Support was also super helpful and rapid at responding.
Would definitely use again.
September 7, 2024
Unprompted review
Reply from passionbugs
Hi Harry,
Thank you so much for your kind words and 5-star review! We're thrilled to hear you enjoyed using our website, found our prices competitive, and had a positive experience with our Customer Care team. It means a lot to know you'd shop with us again – we look forward to it! Thanks again for shopping with passionbugs.
Kind regards,
passionbugs Customer Care
Great communication with order.
August 22, 2024
Reply from passionbugs
Hi Alberta,
Thank you so much for your kind feedback and 5-star review! We're delighted to hear that you are happy with your passionbugs experience. Should you ever need us, our Customer Care team is here to help via live chat, email and telephone. Drop them a line anytime. We look forward to serving you again in the future!
Kind regards,
passionbugs Customer Care
Easy to order and very quick delivery.
August 15, 2024
Reply from passionbugs
Hi Lesley,
Thank you for your positive feedback and 5-star review! We're thrilled to hear that you had an easy ordering experience and that your delivery was quick. Your satisfaction is our top priority, and we look forward to serving you again in the near future!
Kind regards,
passionbugs Customer Care
Awesome. I recommend
Great products. Good quality. Quick response. Very helpful responding to any queries. Thanks Elizabeth and passionbugs .
August 1, 2024
Unprompted review
Reply from passionbugs
Hi Rimi,
Thank you so much for your kind words and your 5-star review! We're delighted to hear you are happy with the products and customer service you received. I have passed your positive feedback along. Elizabeth and the rest of the passionbugs Customer Care team are always here to help. We do hope you'll come back and shop with us again soon!
Kind regards,
passionbugs Customer Care
Fast delivery with excellent discreet…
Fast delivery with excellent discreet packaging! Loved the 3 for 2 deal, good value and quality products!
June 7, 2024
Reply from passionbugs
Hi Hope,
Thank you for the wonderful, 5-star review! We're happy to hear you appreciated the fast delivery and discreet packaging. The 3-for-2 offer is one of our most popular; I'm pleased you enjoyed this and the fantastic value it provides. We look forward to serving you again in the near future!
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Jay,
Thank you for taking the time to share your feedback. We apologise for any confusion or inconvenience experienced regarding our returns policy.
Our records indicate that during your call with our customer services team, it was mentioned that the item in question had been opened. As per our policy, we are unable to accept returns on opened items for health and hygiene reasons. This policy is in place to ensure the safety and satisfaction of all our customers.
If this is incorrect or you have further questions regarding our returns policy, please reach out to our customer services team. We're here to help.
Thank you for your understanding.
Kind regards,
Customer Care
10/10 experience
Site is super easy to navigate and everything is categorised conveniently so you’ll be able to find what you’re looking for easily
The checkout options are easy and flexible and the delivery time from checkout was great too.
Everything was packaged discreetly and arrived in perfect condition
I’ll definitely be coming back to look at some more purchases in the future:)
May 11, 2024
Unprompted review
Reply from passionbugs
Hi Osi,
Thank you for taking the time to leave such a thoughtful and positive review! We're thrilled to hear that you found our site easy to navigate, and that your order arrived promptly and in perfect condition. Discreet packaging is something we take pride in to ensure your privacy and satisfaction.
If you ever need assistance or have any questions, please don't hesitate to reach out. We can't wait to welcome you back for more future purchases!
Kind regards,
passionbugs Customer Care
good quality and finishes
good quality and finishes. The shipping of the package was very fast and discreet. I recommend it 100%.
February 3, 2024
Reply from passionbugs
Hi Juanjo,
Thank you so much for taking the time to leave us a 5-star review! I am very pleased to hear that you are happy with the quality of the products and that you received your order quickly.
We love to make all our customers happy. Should you ever need us, we're here to help via live chat, email, and telephone. We do hope you'll come back and shop with us again soon!
Kind regards,
passionbugs Customer Care
AMAZING LOVE IT
January 9, 2024
Reply from passionbugs
Hi Ann-Marie,
Thank you so much for taking the time to leave us a 5-star review! I am pleased to hear that you were satisfied with your purchase.
If there's ever anything we can do to help, our Customer Care team are here to help via live chat, email and telephone. Drop us a line anytime!
Kind regards,
passionbugs Customer Care
Timely delivery and appropriate order
January 9, 2024
Reply from passionbugs
Hi Sandra,
Thank you so much for taking the time to leave us a review! I am very pleased to hear that your order was delivered on-time.
If there is anything else we can do to bump that rating up to 5-stars, do let us know! Our Customer Care team are available via live chat, email and telephone and love to make sure that all our customers have an excellent experience.
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Lynda,
Thank you so much for taking the time to leave us a 5-star review! I am very pleased to hear that you were satisfied with everything.
Should you ever need us, our Customer Care team are here to help. We're available via live chat, email and telephone. Thanks again for your positive feedback!
Kind regards,
passionbugs Customer Care
Timely delivery and product does what…
Timely delivery and product does what its supposed to
December 11, 2023
Reply from passionbugs
Hi Jason,
Thank you so much for taking the time to leave us a review and for sharing your positive feedback.
I'm very pleased to hear that your order was delivered on-time and that you were satisfied with the product received. If there is anything we could do better, to bump that rating up to 5-stars, we'd love to hear from you!
Our customer care team is available via live chat, email and telephone - drop us a line anytime.
Kind regards,
passionbugs Customer Care
I have never heard or used passionbugs…
I have never heard or used passionbugs before - I normally stick to AS. But looking around for the best price I found the website. The prices are really competitive so decided to place an order and WOW did not disappoint! Fast delivery, great price and high quality product!
December 11, 2023
Reply from passionbugs
Hi Kayleigh,
Thank you so much for taking the time to leave us a 5-star review! We're so pleased that you gave passionbugs a try, and even more pleased to hear that you had a great experience shopping with us.
Thanks again for your kind feedback. We do hope you'll come back and shop with us again soon!
Kind regards,
passionbugs Customer Care
Amazing customer service!!!
Super fast delivery and easy returns process where you can speak to an actual person. Incredible customer service who helped me exchange my items and even recommended products. Would definitely shop again!
November 10, 2023
Unprompted review
Reply from passionbugs
Hi Heather,
Thanks so much for taking the time to leave us another 5-star review! I'm pleased to hear that you found our returns process straightforward, and that our friendly customer service team were able to assist you with your exchange.
If there's ever anything else we can do to help, please do not hesitate to get back in touch! Our customer service team are available via live chat, email and telephone. Thanks again for shopping with passionbugs!
Kind regards,
passionbugs Customer Care
Everything arrived on time
Everything arrived on time. The items areas described in the web site. Thanks I will use them again.
November 3, 2023
Reply from passionbugs
Hi Carole,
Thank you for the 5-star review and for the lovely feedback! I'm so pleased to hear that your order arrived on time and that you were satisfied with your items.
We love to make sure that all of our customers have an excellent experience shopping at passionbugs so, if you ever need us, we're here to help! Thanks again for shopping with passionbugs.
Kind regards,
passionbugs Customer Care
In stock and quick delivery
October 14, 2023
Reply from passionbugs
Hi there,
Thank you so much for taking the time to leave us a 5-star review! I am pleased to hear that you received your items quickly.
If you ever need us, our Customer Care team are here to help. We're available via live chat, email and telephone, so drop us a line anytime! Thanks again for shopping with passionbugs.
Kind regards,
passionbugs Customer Care
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