From initial design by Julie to full completion of our shower room we were extremely pleased with the whole process. Zibby was our main installer and we couldn’t fault his workmanship and dedication.... See more
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hassle free kitchen replacement from initial design visit to completion. all reps/fitters turned up when expected and worked efficiently to get the job done to the highest standards. all trades coordi... See more
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Just had a bathroom fitted by Passmore and could not be more delighted with the whole experience from design to installation. Everyone we dealt with was exceptional and rounded off by an excellent fit... See more
Company replied
I recently had a back door and wet room installed by Passmore Group, and unfortunately my overall experience has been very disappointing. From the outset, there were issues with communication and... See more
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Company details
Written by the company
Passmore Group has a history spanning more than half a century. Home of More Bathrooms, More Ability, More Kitchens, More Bedrooms and More Build, we are the regions most trusted and experienced home improvement company. Offering a full design and installation service, all under one roof, we put our customers first, assuring complete peace of mind comes as standard.
Contact info
Partnership House, 6 Hales Road, Wortley, LS12 4PL, Leeds, United Kingdom
- 0113 201 5030
- passmore@passmoregroup.co.uk
- passmoregroup.co.uk
4.3
Excellent
63 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible company
I recently had a back door and wet room installed by Passmore Group, and unfortunately my overall experience has been very disappointing.
From the outset, there were issues with communication and organisation. Contractors failed to attend as scheduled, and I received calls where it appeared I was being confused with another customer. When I initially raised these concerns, the response I received over the phone was dismissive and lacking professionalism. I escalated this further, however I felt that the same attitude continued even at a senior level.
Although I was later informed that the work had been “completed”, this is not the case. There are still outstanding snagging issues, predominantly relating to the door installation, which remain unresolved. I have had no follow-up contact or review visit arranged despite raising this.
Communication throughout has been poor. On one occasion, two window/door fitters arrived at my home without any prior notice—no phone call or email to inform me. This was particularly concerning as I have previously made the company aware that I am a vulnerable, disabled woman living alone. This lack of consideration was both unsettling and unacceptable.
I do want to highlight that the contractor Kevin, who completed my wet room, was fantastic. He demonstrated genuine care and professionalism throughout, had a lovely manner, made me feel listened to, and made a real effort to engage warmly with my two dogs. The issues I have raised are not reflective of his work, which has been excellent. He is the reason I have given two stars.
Overall, the experience has been overshadowed by poor communication, lack of professionalism, and unresolved issues. I am still awaiting contact to resolve the outstanding works.
March 6, 2026
Unprompted review
Reply from Passmore Group
Dear Ms Allison, Thank you for your feedback. We take all comments seriously, and the context provided in your review will be fully investigated. We are sorry to hear about your experience, particularly regarding communication, organisation, and the outstanding snagging issues you’ve raised. This is not the standard we aim to deliver, and we would like the opportunity to put things right as a priority. Please contact us directly at info@passmoregroup.co.uk so we can arrange a follow-up and work towards resolving this for you.
Just had a bathroom fitted by Passmore…
Just had a bathroom fitted by Passmore and could not be more delighted with the whole experience from design to installation. Everyone we dealt with was exceptional and rounded off by an excellent fitter, Sean. Sean was superb! Hard working, very professional and always willing to go the extra mile to see that everything was as we wanted. Thank you to everyone at Passmore!
December 15, 2025
Unprompted review
Reply from Passmore Group
Dear C Heatley, Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear how pleased you are with your new bathroom and that your experience with us, from design through to installation, was such a positive one.
Your kind words about the whole team mean a great deal, and we’ll be sure to pass on your special mention to Sean. He’ll be thrilled to hear his hard work, professionalism and willingness to go the extra mile made such a difference.
Thank you again for choosing Passmore – it was a pleasure working with you, and we hope you enjoy your new bathroom for many years to come.
Bathroom make-over
We have just had our bathroom uprated with new bath, shower, toilet, sink and new wall cladding and i must say it now looks just great. The two bathroom fitters Dean and Ryan were fantastic nothing was too much trouble, they explained what they were going to do and their standard of work was top notch could not fault them I'm very happy with the result
November 17, 2025
Unprompted review
Reply from Passmore Group
Dear Mr Mackintosh, thank you so much for taking the time to leave this wonderful review. We're delighted to hear how pleased you are with your newly upgraded bathroom — it’s fantastic to know it looks great and meets your expectations.
Dean and Ryan will be thrilled to hear your kind words. They take great pride in their work, and it’s lovely to hear that their professionalism, communication, and high standards made the experience such a positive one for you.
Thank you again for choosing us. We hope you enjoy your new bathroom for many years to come!
We had a wet room put in
We had a wet room put in, our builder john was amazing , he was a lovely guy, and we are so pleased with it .
November 10, 2025
Unprompted review
Reply from Passmore Group
Dear Michelle Payne, Thank you so much for your lovely review. We’re delighted to hear that you’re pleased with your new wet room and that John made the experience such a positive one. We’ll be sure to pass on your kind words to him. Thanks ever so much again.
Bedroom to bathroom conversion
Just had a bedroom converted into a bathroom, fitted by Dean And Ryan and cannot fault their work. They arrived at the time they said they would and discussed any issues, which were many as the room didn't have any straight walls, but they came up with idea after idea to make our vision work, even working into the evening to complete this project. Everyone who has been involved in this has been friendly and accommodating, from Angela the designer to Joe the surveyor, Mark the electrician, Dave, the accounts dept and customer service, you can tell they take pride in what they create.
October 20, 2025
Unprompted review
Reply from Passmore Group
Dear Vicki Jackson, Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re thrilled to hear how pleased you are with your new bathroom conversion. Dean and Ryan will be delighted to know their hard work and creative problem-solving made such a difference — especially with the challenges the room presented!
It’s wonderful to hear that every member of the team, from Angela’s design work to Joe’s survey, Mark’s electrical support, and the wider office team, helped make the process smooth and enjoyable. We’re incredibly proud of our staff, and feedback like this means a great deal to all of us.
Thank you again for choosing us. If there’s anything you need in the future, we’re always here to help.
From start to finish
From start to finish, my bathroom installation has been as smooth as one could expect from what is an unavoidably disruptive process. Simon’s design, which worked around an awkward space, was creative and the ideal solution. Ben, the fitter, was a pleasure to have in the house. He arrived every morning at the specified time, was fastidiously tidy, was very happy to talk me through the work he was doing and had some creative ideas when we were chatting about decorating and finishing touches. This isn’t cheap but is excellent value for money. I can’t rate Ben’s work highly enough, and definitely recommend to anyone who’s looking for a top quality outcome and experience. Thank you.
September 25, 2025
Unprompted review
Reply from Passmore Group
Dear Mr Wragg, Thank you so much for taking the time to share your experience. We’re delighted to hear that Simon’s design worked perfectly for your space and that Ben made the installation process as smooth as possible. We know a bathroom renovation can be disruptive, so it’s wonderful to hear his tidiness, punctuality, and attention to detail helped make things easier for you.
Your kind words about Ben’s workmanship and Simon’s creativity will mean a great deal to them both, and we’ll be sure to pass this feedback along. We truly appreciate your recommendation and are so pleased that you feel the result offers excellent value for money.
Thank you once again for choosing us — we hope you enjoy your new bathroom for many years to come.
Bathroom to shower room transformation
From initial design by Julie to full completion of our shower room we were extremely pleased with the whole process.
Zibby was our main installer and we couldn’t fault his workmanship and dedication. He was sensitive to our requests at every stage of the process. Our thanks go to the whole Passmore team for the way in which the work was organised and carried out. We would not hesitate to recommend this family run company.
September 8, 2025
Unprompted review
Reply from Passmore Group
Dear C Rose, thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that from Julie’s initial design through to Zibby’s installation of your new bathroom, everything met your expectations. Your recognition of Zibby’s workmanship and dedication, as well as the wider team’s organisation, means a great deal to us. We’re proud to be a family-run company and it’s wonderful to know you would recommend us. Enjoy your new shower room, and thank you again for choosing.
Faultless from beginning to end.
Faultless from beginning to end.
Excellent service
Excellent quality of work carried out.
September 7, 2025
Unprompted review
Reply from Passmore Group
Dear Kim Martin, Thank you for sharing such fantastic feedback. We’re so pleased to hear you found the whole process of renovating your bathroom faultless from start to finish. Andy, Joe, and Zibby will be delighted to know their work made such a positive impression. Your comments on both the service and the quality of the installation mean a lot to us.
Excellent service altogether
We had our bathroom changed to meet some mobility issues.
Every stage of the process was excellent. They came to our house, not just to measure up, but to carefully discuss our needs. That expert advice was very much appreciated. The measurements were all taken twice.
We had expected several people at once, but Zibbi did the bulk of the work by himself.
He was courteous, punctual and as quiet as you can be when you are taking a bathroom apart. He kept everything as clean as possible, and was organised and considerate. He kept us up to speed, talked about the placement of everything, again, helping us with his expertise. When he completed and left, he carefully went over all the changes with us.
His range of skill was very impressive. We couldn’t rate him highly enough.
There were two specialist, electricity and floor covering, who were also quietly very good indeed.
July 14, 2025
Unprompted review
Reply from Passmore Group
Dear Mike Ferguson, thank you so much for taking the time to share your feedback on your recent bathroom adaptation project. We're absolutely delighted to hear that every stage of your bathroom transformation met your expectations — especially when adapting it to suit your mobility needs. At Passmore Group, we pride ourselves on providing a thorough, consultative approach, so it's wonderful to know that our home visit and double-checking of measurements helped ensure your peace of mind from the start.
A special thank you for recognising Zibbi’s dedication and craftsmanship. He’ll be thrilled to hear your praise — from his courteous manner and cleanliness to his attention to detail and expert communication. We’re also pleased the specialist electricians and flooring professionals quietly impressed you too.
Your words reaffirm the values we work so hard to uphold: respect, care, and going above and beyond. If there's ever anything else we can assist with in the future, please don’t hesitate to reach out. Thanks again!
hassle free kitchen replacement
hassle free kitchen replacement from initial design visit to completion. all reps/fitters turned up when expected and worked efficiently to get the job done to the highest standards. all trades coordinated to avoid delays and tidied away at the end of each day. everyone was polite, friendly and professional. top marks to all involved but special mentions for Nigel, Rob and Stuart. Nice touch with gift of chocolates delivered after completion to thank me for using Passmore. I couldn't be happier with the job and would recommend to anyone.
July 2, 2025
Unprompted review
Reply from Passmore Group
Dear Chris Moses, Thank you so much for your fantastic review! We're absolutely delighted to hear that your kitchen replacement was a hassle-free experience from start to finish. It means a lot to know that everyone—from our design team to the final fitters—delivered the level of service and craftsmanship we strive for every day. A special thank you for highlighting Nigel, Rob, and Stuart—we’ll be sure to pass on your kind words to them. They’ll be thrilled to know their hard work and professionalism made such a positive impression. We’re also glad you appreciated the little thank-you gift. It’s our way of showing how grateful we are that you chose us for your project. Your recommendation truly means the world to us. If you ever need anything in the future, we’ll be here to help and support anyway we can. Thanks again!
Highly recommend
Passmore have just finished my bathroom . I love it , we were under abit of pressure as the last shower just stopped working so needed it doing fairly quickly, decided to go for a fully renovation in the bathroom. it was done quickly by Ryan and we couldn't be happier , im not one to feel comfortable with having people in the house but was very comfortable with Ryan fairly quickly as he was just so lovely. Thankyou to everyone who has helped up on this journey were over the moon.
June 23, 2025
Unprompted review
Reply from Passmore Group
Dear Marie Bagot, thank you so much for taking the time to leave such a wonderful 5-star review. We’re absolutely delighted to hear how much you love your newly renovated bathroom – it means a great deal to us that we could support you during a time when things needed sorting quickly. We’re especially pleased to hear that Ryan made such a positive impression. We know having work done in your home can sometimes feel intrusive, so to hear that you felt comfortable with him so quickly is exactly the kind of feedback we strive for. We’ll be sure to pass on your lovely comments to Ryan and the rest of the team who helped along the way – they’ll be thrilled to know how happy you are. Thanks again for choosing Passmores & More Bathrooms – enjoy your beautiful new bathroom!
Disappointing
When this experience started I was extremely satisfied in my dealings with Passmore Kitchens and in the beginning I would have given them ten out of ten. My meetings and conversations with Julie Gokce were excellent. She understood from the outset what I wanted in a kitchen and she actually listened to me. I found her to be very knowledgeable and professional.
All the subcontracted tradesmen have also been very professional and trustworthy, the sort of people I was happy to have in my house. I was told it would be a three week process from start to finish but by next Tuesday, 24th June it will have been four weeks and the kitchen is not yet complete.
My main kitchen installer, Stuart has been excellent. Sadly he has been taken away from my job on more than one occasion to help out at other sites when no one else has been available. Also I missed days due to no shows from the plasterer and electrician. I would like someone from Passmore to explain to me why my kitchen installation is less important than that of a new client. If Stuart had not been diverted, my kitchen would have been completed on time that is apart from the missing door handle. How a company can send 22 kitchen doors and only 21 handles is beyond me.
Imagine my delight on 21st June, when the final invoice dropped through my letterbox. Included with it was a box of chocolates. It strikes me that your company would be better off not handing out Prosecco and chocolates and concentrating on customer service. I will pay the invoice immediately when the kitchen is finally completed.
On a positive note, I am pleased with the new kitchen and will be thankful when the installation is over. However I am extremely disappointed with the level of customer service I received. Would I recommend Passmore Kitchens? Sadly not from my experience.
May 27, 2025
Unprompted review
Reply from Passmore Group
Dear Lynn Sharp, thank you for taking the time to share your feedback. We’re really pleased to hear your kind comments about Julie, Stuart, and our tradespeople, and we’re sorry that your experience has been overshadowed by delays and disruption during the installation. We completely understand your frustration, especially with the kitchen still not complete, and sincerely apologise for the inconvenience this has caused. We’re aware you’ve also been in touch via email and can confirm your concerns have been picked up internally and will be followed up with you directly.
Excellent, professional business. Highly recommend
We have had new bathrooms fitted for our office and from the planning stage through to the build completion everything has been fantastic. Very professional, hard working, polite, tidy and the workmanship superb. Many thanks to Nigel, Joe, Kirk, Tony and Dimitri. Highly recommend.
June 4, 2025
Unprompted review
Reply from Passmore Group
Dear Shared Access Ltd, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your multiple bathrooms. Your feedback and review will be passed back onto all involved in your projects - i am sure the entire team will be absolutely thrilled. Thank you ever so much again.
Big thanks to John the fitter.Pleasant…
Big thanks to John the fitter.Pleasant polite,thoughtful and very hard working.Took pride in his top quality work.Now my disabled mum can use her new bathroom with ease after a long wait.Would recommend John if you need a good quality job doing.
May 24, 2025
Unprompted review
Reply from Passmore Group
Dear Val Porter, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your mums bathroom adaptation. We are absolutely thrilled to hear how the works have helped your mum bathe in safety, comfort and for you both to now have complete peace of mind. John will be delighted with your feedback on his conscientiousness, courteousness and work ethic in general. Thank you ever so much again for such a fantastic review.
10/10 to the workmen at Passmore
10/10 to the workmen at Passmore.
For the crew who worked in my home, Ollie, John, Chris & Marshall. Thank you so very much. All of you are kind, friendly, helpful & polite. Most of all you are all very good at your individual crafts. Passmore should be proud of the good job your staff do. They are an asset to your company.
May 8, 2025
Unprompted review
Reply from Passmore Group
Dear Alison Bishop, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your recent building works. Priding ourselves on the conscientious and courteous manner in which we deliver our projects the entire team will be delighted with your feedback and comments. Thank you ever so much again for the fantastic review.
Excellent from start to finish
Excellent from start to finish, and about half the price of quotes from bigger companies. The rep was pleasant, business-like and kept to the time limit I'd asked for. The technical surveyor was also helpful and gave clear explanations. I had the bath replaced by a shower, new basin, toilet and flooring. They didn't try to sell me things that I didn't want. Zibi, the main plumber/fitter, was brilliant, did an excellent job, and dealt with issues as they arose without any fuss. I had no worries about leaving him to get on with the job. The electrician found a solution to an unexpected problem. The bungalow was left tidy at the end of each day and waste was removed promptly.
March 31, 2025
Unprompted review
Reply from Passmore Group
Dear Hilary Clarke, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering complete peace of mind we operate in an open, honest and transparent nature, providing our customers absolute clarity across all key stages of their journey with us. Your feedback will be passed onto Garry, Joe and Ziby, all of which will be truly thrilled with your comments and review. Thank you ever so much again.
Wet room installation.
Maureen Walker.
I have MS which you can imagine is a pain and very frustrating. I was offered a wet room so jumped at the chance to have it installed. Dean, a very pleasant man came and installed it for us. I can now have a shower thanks to Deans' hard work and professionalism.
March 17, 2025
Unprompted review
Reply from Passmore Group
Dear Maureen Walker, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new wet room. With a fantastic reputation and an expert team of senior designers, experienced surveyors, and multi-skilled fitters ensures we deliver consistent quality while providing a first class customer service. Thank you ever so much again for the review. Dean will be absolutely thrilled.
Kitchen Design and Fit
Excellent design advice and Project Management from Julie and Rob. Flexible to customer's needs. Special mention to Craig for all his hard work and expertise in fitting the cupboards and appliances and his advice on the best tap. And to Steve for the cleanly fitted worktop. All fitted perfectly.
April 7, 2025
Unprompted review
Reply from Passmore Group
Dear Kenneth Ball, thank you ever so much for taking the time to review our company and level of service designed from design concept through to installation completion of your kitchen project. Priding ourselves on our true full service offering our expert workforce of senior designers, experienced project managers and meticulous multi-skilled fitters ensure we deliver consistent quality while providing a first class customer experience. Julie, Rob, Craig and Steve will be absolutely thrilled with your feedback and review. Thanks ever so much again.
First class from start to finish..
First class from start to finish... professional and friendly staff... Dan has been brilliant.. nothing was too much trouble.. and his attention to detail was second to none.. the electrician and plasterer were also excellent.. I would recommend this company every time.... Thank you
March 31, 2025
Unprompted review
Reply from Passmore Group
Dear Karen Murphy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your multi-room bathroom project. Priding ourselves on our true full service offering we take care of everything from start to finish, design and installation, to ensure consistent quality and a first class experience at every stage. Michelle, Joe and especially Daniel and the rest of the fitting team will be absolutely delighted with your feedback and review. Thank you ever so much again.
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