We needed our bathroom converting to a shower room, ideally before the end of the year and Passmore were able to offer us a date within a few weeks. The whole process has been seamless with customer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Andy Keir design work and visit to Wortley shoe room for exactly what I wanted. Joe Lomax to do site survey and specifics. But most importantly Sam Harfield a wonderful joiner and plumber who did exac... See more
Company replied
Updating shower room project went very smoothly. All Passmore team were great. Designer Gary had suggestions that really improved my initial plan. Joe did a great job of overseeing project, communicat... See more
Company replied
We had our dated bathroom turned into a modern shower room by passmore fitter Damien. We are delighted with the finished product. Damien was such a hard worker, very skilled and professional. He soug... See more
Company replied
Company details
Written by the company
Taking care of everything from design and supply, right through to installation our bespoke bathroom-by-design division can help you make your dream bathroom, shower room, en-suite or cloakroom a reality.
9 Reasons To Choose Us.
Written by the company
- More Than 50 Years' Experience.
- We’ve spent decades delighting customers delivering more than 800 home improvement projects each year.
- Full Design, Supply & Installation Service.
- Our fully managed service removes the stress of co-ordinating different trades’ people to get your home improvement project finished on time and on budget
- Complete Peace Of Mind.
- You’ll have a lead fitter who will carry out all aspects of your home improvement. And they’ll keep you in the loop every step of the way.
- 1,000's Of Happy Customers.
- We’re rated 5 stars on independent review site TrustPilot. And our showroom is home to hundreds of thank you cards, testimonials and letters of appreciation.
- Reputable, Reliable, Accredited.
- We are accredited by all the major trade associations including the Federation of Master Builders and NICEIC. We are also government endorsed by Trust Mark and a Which? Trusted Trader.
- Expert Workforce
- With a team of senior designers, experienced surveyors, and multi-skilled fitters we can deliver consistent quality and give you a great service.
- Open, Honest & Transparent.
- There are no hidden costs with us. We have detailed payment structures which are agreed at point of order, and we won’t raise your final invoice until practical completion of your job.
- 100% Guarantee.
- We’re so confident everything will be perfect we offer a 3-year insurance backed installation guarantee, which is further support by manufacturer warranties.
- Conscientious, Courteous & Tidy.
- We want your home improvement project to be as stress-free as possible. Our fitters will tidy up at the end of every day and dispose of all rubbish.
Contact info
6 Hales Road, LS12 4PL, Wortley, Leeds, United Kingdom
- 0113 201 5030
- info@more-bathrooms.co.uk
- www.more-bathrooms.co.uk
4.9
Excellent
401 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
David was very helpful
David was very helpful. On time every day. Carried all the work out to a very high standard. All round professional and a pleasure to deal with. Would recommend to anyone.
March 31, 2026
Unprompted review
Reply from More Bathrooms
Dear Mary, Thank you ever so much for taking the time to review our company about the level of service received from design concept through to installation completion of your new shower area. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. David and the team will be thrilled with your feedback.
Cloakroom upgrade …
From design to completion the process took less than three months.
The construction team Dean and Ryan were pleasant and efficient. We were very pleased with the way the area was cleared up at the end of each day.
I suppose our main criticism would be that the bathroom was not cleaned of all the splashed plaster and chunks of hardened plaster left to dry at the end of the job.
March 19, 2026
Reply from More Bathrooms
Dear Dorothy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering complete peace of mind, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop as your job progresses. We apologise about the issues you had its not apart of the high standards we try to uphold, Thank you ever so much again for taking the time to leave us a review.
Bathroom to shower room.
I had my small bathroom converted to a shower room. The whole process from planning the design, to choosing the fittings and having the work carried out was very well organised and completed to a high standard. I am delighted with the end result.
March 19, 2026
Reply from More Bathrooms
Dear Julie, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your recent bathroom renovation, Offering a true full end-end service we take of absolutely everything from initial design, fit and aftercare with an extended, insurance backed guarantee. Thank you ever so much again, Martin, Simon and the team will be delighted for the fantastic feedback.
Are Experience was excellent Graham was…
Are Experience was excellent Graham was very helpful and did a very good job and all the team
March 19, 2026
Reply from More Bathrooms
Thank you Gordan & Eileen ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Graham and the team are absolutely thrilled with your feedback.
Excellent
Excellent - from initial showroom visit, design, survey & booking, through to installation. Great communication throughout. We felt valued at every step.
Particular praise for Mark Armitage the fitter - multi skilled, super tidy, detail oriented, respectful & efficient. Very pleased we chose this company.
March 9, 2026
Unprompted review
Reply from More Bathrooms
Dear Russel & Debbie, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your Bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Mark, Joe and Garry will be thrilled with your feedback.
This company is excellent to deal with.
This company is excellent to deal with - knowledgeable, understanding the client's requirements, efficient, and thorough. they carried out work on two bathrooms while we went away and left them to it. Returned to an impeccable job. I'd recommend them any time.
March 12, 2026
Reply from More Bathrooms
Dear George, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion for your two Bathroom renovations. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Sebastian, Andy, Joe and the team will be thrilled with your feedback.
Outstanding from start to finish
The communication was great from start to finish, Simon was extremely helpful at every stage of the works, The quality of work aswell was top notch he has a very keen eye for detail and always produced. From start to finish the job went so smoothly.
February 27, 2026
Unprompted review
Reply from More Bathrooms
Dear Robert, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Simon will be thrilled with your feedback.
My bathroom has been done
My bathroom has been done. I am very pleased with the work. Very well done job, with care, lots of attention to detail. Grateful for your work.
March 13, 2026
Unprompted review
Reply from More Bathrooms
Dear Lucia, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering complete peace of mind, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop as your job progresses. Thank you ever so much again for taking the time to leave us a review.
Really easy to deal with
Really easy to deal with, great knowledge and good attention to detail. Our fitter Shaun was awesome.
January 5, 2026
Unprompted review
Reply from More Bathrooms
Dear Lisa, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your recent bathroom renovation project. Shaun and the team are truly delighted with your feedback and review. Thank you ever so much again.
Had a wet room installed
Had a wet room installed, the fitter called Jarek was amazing from start to finish, very polite and considerate. Worked hard non stop from the moment her arrived to the time he left. Very clean and tidy worker making sure both inside and outside of the home was tidy and organised before he left , showing he respected my home. Making sure no trip hazards acknowledging my mobility issues. I thought he was absolutely amazing and would recommend him to anyone. No complaints at all. The customer services handler of the company were very helpful when I phoned to enquire about a few things making whole processes easier.
I would highly recommend this company as a whole.
February 12, 2026
Unprompted review
Reply from More Bathrooms
Dear Amy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your shower area. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Jaroslaw, Joe and Jordan will be thrilled with your feedback.
What a difference this bathroom has made!
I cannot fault any part of my experience working with More Bathrooms. From visiting the showroom to seeing the designs to having the work completed, has been seamless. They’re professional, accommodating and just lovely to deal with. I’d like to say a special thank you to Mark the fitter, Glynn the electrician and Lee the tiler. They truly brought the design to life and these bathroom designs are only as good as the finish these guys have the skills to deliver. I love our new bathroom, and it’s been a sensible investment in our home. Thank you very much.
January 5, 2026
Unprompted review
Reply from More Bathrooms
Dear Rachel, thank you ever so much for taking the time to review and write a beautiful card about our company and the level of service received from design concept through to installation completion of your new shower area. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. The team will be thrilled with your feedback.
Excellent service
Michael was the main fitter for my bathroom conversion to a wet room. He did a excellent job I would recommend him and the Passmore Group without hesitation
January 29, 2026
Unprompted review
Reply from More Bathrooms
Dear Ruth, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your recent works. Offering a true full end-end service we take of absolutely everything from initial design, fit and aftercare with an extended, insurance backed guarantee. Thank you ever so much again, Michael will be delighted for the fantastic feedback.
Updating shower room project went very…
Updating shower room project went very smoothly. All Passmore team were great. Designer Gary had suggestions that really improved my initial plan. Joe did a great job of overseeing project, communications and keeping everything running smoothly. Danny did a brilliant job installing the shower room; he was a very considerate, tidy worker. All involved were very responsive to my requirements and patiently adapted whenever I changed my mind. Whole process was as stress-free as possible and finished result looks and works great.
January 5, 2026
Unprompted review
Reply from More Bathrooms
Dear Wendy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Garry, Joe and Daniel will be thrilled with your feedback.
Our 3 bathrooms
We had a great experience from start to finish.
Communication was excellent.
Staff were very helpful, knowledgeable and polite. The fitters cracked on and no job was too small, after every visit they left the work areas clean and tidy.
Joe popped by on a number of occasions to oversee the works, also worked out a plan to get the rooms ready for Xmas which was achieved.
Thank you to all at Passmore and have a great NY.
December 11, 2025
Unprompted review
Reply from More Bathrooms
Dear David, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion for your 3 Bathroom renovations. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Julie, Joe and the team will be thrilled with your feedback.
Visiting the Passmore showroom in…
Visiting the Passmore showroom in Harrogate and selecting bathroom fixtures, along with Andy's design expertise, was both enjoyable and beneficial. The team of fitters adhered to the timeline and diligently transformed our outdated bathroom into something beyond what we imagined. Their craftsmanship was truly outstanding. Sarah from Customer Services deserves special recognition for her valuable assistance. We wholeheartedly recommend Passmore for a fully managed bathroom renovation, delivering remarkable results and top-notch customer service.
January 5, 2026
Unprompted review
Reply from More Bathrooms
Dear Mike, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. The team will be thrilled with your feedback.
Very good from beginning to end
Very good from beginning to end.
We were consulted by Mario every step of the way; he constantly checked if we were happy with things & exactly how we wanted things doing.
Will recommend them yo friends & family
December 15, 2025
Reply from More Bathrooms
Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your recent bathroom renovation project. We are truly delighted with your feedback and review, The team will be thrilled with you review. Thank you ever so much again
We can highly recommend them after 4 bathroom conversions in 2 houses.
We have used Passmores before to create a bathroom and utility room. This time they fitted a new shower room in an en suite. Lewis the plumber and fitter was punctual, polite and meticulous. All the work has been carried out to a very high standard.
December 22, 2025
Unprompted review
Reply from More Bathrooms
Dear Helen, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your en-suite. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. The team and especially Louis will be absolutely delighted.
Professional from start to finish.
All staff we dealt with, from visiting showroom, to having the finished bathroom reviewed, were friendly and professional throughout, explaining what they were doing, etc.
It was a pleasure having Zibby working in our house: he listened to our requests, offered advice and did an excellent job.
We are really pleased with the bathroom and have already recommended Passmore to some of our friends.
December 15, 2025
Reply from More Bathrooms
Dear Steve & Ann, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Zibby, Joe and Garry will be thrilled with your feedback.
Bathroom to shower room renovation
We had our dated bathroom turned into a modern shower room by passmore fitter Damien. We are delighted with the finished product. Damien was such a hard worker, very skilled and professional. He sought our agreement throughout to make sure we were verz happy as the work progressed. I would highley reccommend passmore and their fitter Damien.
December 17, 2025
Unprompted review
Reply from More Bathrooms
Dear Emma, Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. We strive to deliver excellent quality and a first class customer experience across each of our range of service offerings, whether bathroom, kitchen, bedroom or build works. Thank you ever so much again for the review the team will be delighted, Damien, Andy and the team will be absolutely delighted.
Bathroom to Shower Room
Wanted the bathroom converted to a shower room. Thought it would be a big deal but it wasn't. Staff were helpful and came up with some good ideas. Installation went smoothly and on time. Finished product exceeded expectation.
December 8, 2025
Unprompted review
Reply from More Bathrooms
Dear William, Thank you ever so much for taking the time to review our company about the level of service received from design concept through to installation completion of your new shower area. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Dean and the team will be thrilled with your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.