Passport Visas Express.com Reviews 6,948

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and positive attitude of the staff. Many people appreciate the exceptional customer service, noting the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and a smooth user experience being common themes. However, some customers also noted that the workflow and confirmations could be confusing, and a few found the online process daunting, especially regarding document uploads and photo requirements. There were also occasional mentions of unclear instructions or a lack of specific information regarding certain visa types.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency and speed in processing... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Response time

Consumers find response times to be positive. Many reviewers praise the quick and helpful responses to email... See more

User experience

People report positive experiences with user experience. Many customers found the process easy, intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Passport Visa Express was seamless. Registered and filled out our application for a China Visa. Within a day Ebony called and walked through the application and recommended changes... See more

Rated 5 out of 5 stars

i’ve used PassportVisasExpress many times. I’ve never been disappointed with their efficiency and terrific customer service. They actually answer the phone to help with any customer concerns and quest... See more

Rated 5 out of 5 stars

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

They get it done.

I fill out the paperwork and if there are any questions their people contact me. The next thing I know is I have a Visa. Thank you guys so much.

October 22, 2025
Rated 5 out of 5 stars

Wonderful interaction with customer service

I had used Passport Visa Express once previously to facilitate with getting Chinese Visa. Therefore, I decided to ask them to help me again. I was again very impressed with the extremely helpful and quick responses that I received from their customer service. They were very knowledgable and I was happy to know that my visa application process was in great hands.

October 16, 2025
Rated 5 out of 5 stars

Fabulous service!

I had 3 Visas to obtain for a SE Asia - they did Vietnam for me and it was fast and easy with their correcting passport scan and pictures. It took me more than five hours to figure out correctly the Laos and Cambodia visas. Wish I had been able to use them for the other visas. Well worth the money - use them if you can.

October 13, 2025
Rated 5 out of 5 stars

Very efficient and quick

My application for a visa for Vietnam went extremely well, despite an error on my part. Within minutes of submitting my application, I received an email from Passport Visas Express notifying me of the issue and I was able to correct the mistake. Just one day after that, I was notified that my E-visa had been issued. I was very satisfied with the service provided by Passport Visa

October 9, 2025
Rated 5 out of 5 stars

Passport express.com did a fantastic…

Passport express.com did a fantastic job helping guide me through the process to get a visa to Brazil. They were able to expedite the service and I got it back from the country within two days. It was unbelievably fast.
I highly recommend them if you have to do any last-minute international travel they’re going to be my go to

October 10, 2025
Rated 5 out of 5 stars

Excellent job with good answers to questions

We found they not only did an excellent job, but they were quite helpful in explaining the process and providing detailed answers to our questions.
Our only concern was the cost, but we have no reference for comparison. So many things cost more in these times, so their pricing appears to be reasonable.

October 8, 2025
Rated 5 out of 5 stars

Consistently reliable and expert: outstanding!

Trae is an outstanding employee who has now helped me with multiple visas. My contact with all representatives in the Chicago office has been exemplary. Prompt, reasonably priced, and with outstanding communication, this is the only service I use and totally trust that they’ll come through for me.

October 7, 2025
Rated 5 out of 5 stars

Top notch service

Found the price a little steep for what it was but their service was top notch.

Their online chat people helped with all of my questions throughout the application process and shipping everything to them and getting it back was a breeze.

October 6, 2025

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