Passport Visas Express.com Reviews 6,948

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and positive attitude of the staff. Many people appreciate the exceptional customer service, noting the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and a smooth user experience being common themes. However, some customers also noted that the workflow and confirmations could be confusing, and a few found the online process daunting, especially regarding document uploads and photo requirements. There were also occasional mentions of unclear instructions or a lack of specific information regarding certain visa types.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency and speed in processing... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Response time

Consumers find response times to be positive. Many reviewers praise the quick and helpful responses to email... See more

User experience

People report positive experiences with user experience. Many customers found the process easy, intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Passport Visa Express was seamless. Registered and filled out our application for a China Visa. Within a day Ebony called and walked through the application and recommended changes... See more

Rated 5 out of 5 stars

i’ve used PassportVisasExpress many times. I’ve never been disappointed with their efficiency and terrific customer service. They actually answer the phone to help with any customer concerns and quest... See more

Rated 5 out of 5 stars

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This is my first time using Passport…

This is my first time using Passport Visas Express. I was applying for an Indian visa and had heard that the Indian website was a little unreliable so I opted for help. The process was very simple and when one question came up on my visa application, the issue was quickly resolved with a phone call. I had my visa in 24 hours.

November 20, 2025
Rated 4 out of 5 stars

Relatively simple Visa process

Relatively simple process except the uploading of photos of passport page and passport photo. I am 78 years old and am not very computer savvy and had to get help with this. Perhaps instructions about how to do this would be helpful for us IT deficient people.

November 19, 2025
Rated 4 out of 5 stars

Was not able to login to print visa

Was not able to login to print visa. Password edits were not what your site said. Went to chat and it finally got me in after several attempts. I did get visas so gave 4, but seemed more difficult than it should have been.

November 18, 2025
Rated 5 out of 5 stars

Great company!

It was incredibly simple to obtain my visa with this company! They immediately reached out when I had somehow missed a page. Easy fix with their help! And very fast turnaround time! I am very impressed with Passport Visas Express!

November 4, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, very responsive and easy to contact. Some information was not current on their website and with a call to verify, they clarified what needed to be done. Highly recommend.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!!

I tried to get a visa expedited to Brazil for my wife and our son paid them $360 and then they said it cannot be done. So they took the $360 with no refund. DO NOT USE THIS COMPANY!!! WE GOT SCAMMED!!!

November 4, 2025
Unprompted review
Rated 4 out of 5 stars

Clear instructions and good advice

All went well in spite of a change of Consulate just when applying for a China visa. My only issue was I paid for overnight FedEx delivery but the passport was sent back on Friday and the sender marked weekday delivery. It could have been marked Saturday delivery. I received it on Monday.

October 24, 2025
Passport Visas Express.com logo

Reply from Passport Visas Express.com

Hi Bruce,

Thank you for your review! Overnight Saturday Delivery was an option in addition to Overnight Delivery- They are not the same service. FedEx charges more for weekend delivery which is why we make both options available to you (weekend delivery being more expensive). You chose Overnight Delivery.

We hope you are having a great trip!

Passport Visas Express.com

Rated 5 out of 5 stars

Great Service

The process was quick and easy, and the Passport Visas Express team was super helpful and responsive.

October 23, 2025

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