Passport Visas Express.com Reviews 6,948

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and positive attitude of the staff. Many people appreciate the exceptional customer service, noting the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and a smooth user experience being common themes. However, some customers also noted that the workflow and confirmations could be confusing, and a few found the online process daunting, especially regarding document uploads and photo requirements. There were also occasional mentions of unclear instructions or a lack of specific information regarding certain visa types.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency and speed in processing... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Response time

Consumers find response times to be positive. Many reviewers praise the quick and helpful responses to email... See more

User experience

People report positive experiences with user experience. Many customers found the process easy, intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Passport Visa Express was seamless. Registered and filled out our application for a China Visa. Within a day Ebony called and walked through the application and recommended changes... See more

Rated 5 out of 5 stars

i’ve used PassportVisasExpress many times. I’ve never been disappointed with their efficiency and terrific customer service. They actually answer the phone to help with any customer concerns and quest... See more

Rated 5 out of 5 stars

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great reason to understand this

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they provide for you in advance, thank you Canada visa and the government at large.

Best regards
Ssemakula Abdul

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

The service at Passport Visas Express… was excellent.

The service at Passport Visas Express was excellent. I submitted a request, received a response from Trae within one hour with a list of documents to submit and questions to answer, had my Visa in 48 hours. It was so easy. Thank-you very much for your assistance.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional experience with obtaining Ghana Tourist Visa

Exceptional experience! Trae Leggett was very kind and responsive in guiding me through obtaining a tourist visa to Ghana. From start to finish, the process was very easy with an in-time portal to reference 24 hours. I did not want to mail my passport and preferred to drop it off to their office and pick it up which other services did not offer. My peace of mind in this regard was a priority which they orchestrated. Carla in the physical office was equally terrific. I received on-line notification and also a direct call to pick up my visa. Carla even offered to bring the visa to my car so I could avoid both inconvenient parking and cost. Now that is CLIENT SERVICE! Highly recommend this service!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and easy to use

Fast and easy to use. I submitted all the info and they did the rest. Very fast turn around time. I had my visa in 1 week.

December 1, 2025
Rated 5 out of 5 stars

After trying other agencies

After trying other agencies, Passport Visas Express stands out as the clear winner. Their service was exceptionally professional and responsive. What really impressed me was their persistence in navigating the visa process for me. I highly recommend them!

September 16, 2025
Unprompted review

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