Passport Visas Express.com Reviews 6,948

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and positive attitude of the staff. Many people appreciate the exceptional customer service, noting the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and a smooth user experience being common themes. However, some customers also noted that the workflow and confirmations could be confusing, and a few found the online process daunting, especially regarding document uploads and photo requirements. There were also occasional mentions of unclear instructions or a lack of specific information regarding certain visa types.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency and speed in processing... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Response time

Consumers find response times to be positive. Many reviewers praise the quick and helpful responses to email... See more

User experience

People report positive experiences with user experience. Many customers found the process easy, intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Passport Visa Express was seamless. Registered and filled out our application for a China Visa. Within a day Ebony called and walked through the application and recommended changes... See more

Rated 5 out of 5 stars

i’ve used PassportVisasExpress many times. I’ve never been disappointed with their efficiency and terrific customer service. They actually answer the phone to help with any customer concerns and quest... See more

Rated 5 out of 5 stars

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

They responded very quickly to our…

They responded very quickly to our application and were knowledgeable about what information was needed when arriving to countries via a cruise. It saved us a lot of time and eliminated a lot of back and forth communication with the embassy.

January 27, 2026
Rated 5 out of 5 stars

Quick and responsive to inquiries

Quick and responsive to inquiries. I emailed my passport photos rather than downloading them and found out I had the email address wrong. Spoke to customer service and immediately resolved problem.

January 26, 2026
Rated 5 out of 5 stars

Visas Made Easy

The application process was hassle free. I was a bit early applying for a Visa needed for my trip so Ebony retained my application and then processed it in the allowable timeframe. She emailed me then followed up with a phone call. Issue happened within the hour. This whole process was made simple and the Customer Service is the best!

January 23, 2026
Rated 5 out of 5 stars

Why screw around. Hire the Pro's

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com and had great results. got my Chinese visa quickly. The phone line was always answered rapidly and the information I got was correct.

January 21, 2026
Rated 5 out of 5 stars

I had had a very frustrating previous…

I had had a very frustrating previous experience applying for a visa. My experience with you was perfect. The process was clearly explained step by step and my application went off perfectly. I thank you for renewing my trust in this experience.

January 20, 2026
Rated 5 out of 5 stars

I would suggest that you make it clear…

I would suggest that you make it clear that I could have applying for visas for both my husband and myself at the same time. As it was, I did mine and then started all over again to do my husbands. Otherwise, it was easy to walk through the steps. Thank you.

January 19, 2026
Rated 5 out of 5 stars

Karla Eggert was my representative that…

Karla Eggert was my representative that helped me through the process of obtaining my new passport in seven days. This included a New Year’s Eve and a New Year’s Day holiday
Karla was outstanding in walking me through the entire process and following up with me throughout the next seven days to ensure that I received my passport in a timely manner. I could not be happier with the service I received.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fast easy process

Fast! Got my visa a s a p. Good website.. entry to application was just a little confusing..pay first needs to be more visible

January 15, 2026
Rated 4 out of 5 stars

Everything went fairly well

Everything went fairly well, except the fact that I was not contacted properly. I was not getting emails and texts in a timely manner, once I contacted you and make sure you had the right information that I had sent to you that everything went well.

January 12, 2026

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