The whole process went very smoothly, from order till delivery. I ordered on Friday and picked it up from the closest post office in Finland on the following Tuesday. It was slso very nice to get as... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A full on 5 stars experience. Processing and delivery was insanely fast. Plushies came packaged safe and neat *plus* a stationary gift bag and a handwritten personalized note??!!! My heart melted. Kee... See more
Sent a few e-mails asking questions about sending a package to The Faroe Islands, and they were so nice and quick to answer! Very clear communication, and everything was super easy. My friend who reci... See more
They were super accommodating and allowed me to make the order from a different country than they normally ship to! It got here very well packaged with a super sweet note, which made me so happy! My b... See more
Company details
Written by the company
De leukste webshop voor kawaii stationery, gifts en lifestyle items! Of je nu de leukste Japanse stationery wilt gebruiken tijdens het journallen of op zoek bent naar super cute cadeaus, wij ontvangen je met open armen! Alle producten worden rechtstreeks verzonden vanuit ons magazijn in Nederland.
Contact info
Broeksloot 32, 3474HP, Zegveld, Netherlands
- info@pastel-palace.com
- pastel-palace.com
will order again!
fast and nice customer service, my package arrived safely and i had the surprise that they added a little freebie bag with a few stickers and papers, along with a thank you card. they smelled surprisingly good too! very satisfied.
The package arrived quickly and it was…
The package arrived quickly and it was wrapped really beautifully! Also, they added a cute note which will brighten up your day!
Really great customer service
Really great customer service, they even sent a cute little handwritten 'thank you' note with stickers and an assortment of pretty note paper! Shipped almost immediately and I would absolutely order with them again!
Best online shop experience so far
Best online shop experience so far. Super fast delivery and the packages came with small stickers. I would definitely recommend this shop anytime!
Amazing humans, super accomodating!
They were super accommodating and allowed me to make the order from a different country than they normally ship to! It got here very well packaged with a super sweet note, which made me so happy! My boyfriend’s dog tore up my original stuffed animal, and they helped me get a new one! I super appreciate these two, because this means so much to me! Thank you!!
Flawless Service
The shipping was fast and everything was packed with great care. I'll definitely order again!
Great service and nice quality
Sent a few e-mails asking questions about sending a package to The Faroe Islands, and they were so nice and quick to answer! Very clear communication, and everything was super easy. My friend who recived the package was so happy, everything was good quality and there were even a couple of extra gifts, and a personalised message. Such a good expirience, would definitely buy from them again!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








