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Rated 2 out of 5 stars

Waiting almost a month now for my order - was not aware that these were sent from China so god knows when it will arrive and what quality it is. Contacted customer service but no reply. I imagine even... See more

Rated 1 out of 5 stars

I ORDERED A COUCH IN AUGUST 2025 THE ORDER NEVER ARRIVED. I EVENTUALLY REQUESTED A REFUND WHICH THEY SAID THEY WOULD DO. IT IS NOW FEBRUARY 2026 AND I STILL DON'T HAVE MY MONEY OR ORDER. THEY... See more

Rated 1 out of 5 stars

NEVER EVER USE THIS COMPANY IF YOU WANT THEM TO HELP YOU LIQUIDATE YOUR COMPANY!!!!!! After using them I’ve had investigations from HMRC, Insolvency , PAYE……you name it!!!!! DO NOT USE THEM!!!!!

Rated 5 out of 5 stars

Absolutely brilliant this is the third time I have ordered and the quality of clothing (boys) received was absolutely fantastic. Looked brand new, true to size and clean. No musty smells. Packaged bri... See more

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1.9

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Over the moon.

Absolutely thrilled with my order came in a pink parcel and was wrapped in pink tissue paper on the inside... Good quality clothes at fantastic prices.. Will be shopping here from now on and would highly recommend.... So much choice..

December 15, 2019
Unprompted review
Rated 5 out of 5 stars

Third time and still great

Absolutely brilliant this is the third time I have ordered and the quality of clothing (boys) received was absolutely fantastic. Looked brand new, true to size and clean. No musty smells. Packaged brilliantly and delivered quickly. This is getting my go to store for excellent quality secondhand clothing. No experience of selling so cant review it. Will definitely purchase again

December 14, 2019
Unprompted review
Rated 5 out of 5 stars

Surprisingly good

I found patatam really easy to order from. And just as easy to return the goods when they were too small. I placed an order online and the package arrived within three days. So very prompt. When I tried the jumpers on at home, one was too small. I printed a return label and returned it via the post office .So simple. I love this site as it saves clothes being sent to landfill where they can take years to decompose. Also the clothes are wrapped in lovely tissue paper and smell clean and fresh.

December 14, 2019
Unprompted review
Rated 3 out of 5 stars

Hard to see condition of items in photos

I purchased 2 items, the dress was in perfect condition although extremely creased, the jacket was lovely but it has a mark on one of the pockets which spoils the look of it as a smart blazer and it's dry clean only so I can't try to wash it out. Well packaged and quick to arrive but photos aren't clear enough in my opinion.

December 12, 2019
Unprompted review
Rated 4 out of 5 stars

Always amazing clothes ..my only…

Always amazing clothes ..my only drawback is on the delivery ..never home at I have to keep going to collect from the post office ..
You need to offer a safe place option to your customers ..
Other than that I'm a repeat customer and love this site

December 12, 2019
Unprompted review
Rated 3 out of 5 stars

Heads or tails!

Due to a poor quality item I received, I’m rating this as just a 3 😕 they make everything look standard value in a picture but my main question now is “does it look that good in reality”? I ordered a dress online, top half looked a nice gold & bottom half black. When I received the order, it was totally off colour and looked as if someone had washed it at the wrong temperature. Which clearly made black merge with gold and just look disgusting. I wouldn’t resell an item if it was totally damaged!

I also ordered a few other items, it was my first time trying the website and it had good reviews so I thought staff really checked the quality of the items before reselling.

The remaining 4/5 items I ordered were actually in an ok condition, jumper had a bit of an off smell but personally I’d wash everything before using it anyways. This website is literally a heads or tails, does it match the image advertised 🤷🏻‍♀️

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Great website

Love using patatam, easy to use, quick delivery in a nicely wrapped package! The clothes are always good quality.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Cannot recommend this site enough

This site is fantastic!
My order arrived so quickly and was packaged really well. I thought this site was going to be like a large charity shop however the clothes are all in such good condition that it was like I ordered them new from the retailer themselves.

December 11, 2019
Unprompted review
Rated 5 out of 5 stars

Very impressed.

All the items that I ordered were in great condition & really good. Loved that it was all wrapped in pink tissue paper. The service has been amazing & I will definitely be ordering again in the future. Thank you

December 10, 2019
Unprompted review

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