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Rated 2 out of 5 stars

Waiting almost a month now for my order - was not aware that these were sent from China so god knows when it will arrive and what quality it is. Contacted customer service but no reply. I imagine even... See more

Rated 1 out of 5 stars

I ORDERED A COUCH IN AUGUST 2025 THE ORDER NEVER ARRIVED. I EVENTUALLY REQUESTED A REFUND WHICH THEY SAID THEY WOULD DO. IT IS NOW FEBRUARY 2026 AND I STILL DON'T HAVE MY MONEY OR ORDER. THEY... See more

Rated 1 out of 5 stars

NEVER EVER USE THIS COMPANY IF YOU WANT THEM TO HELP YOU LIQUIDATE YOUR COMPANY!!!!!! After using them I’ve had investigations from HMRC, Insolvency , PAYE……you name it!!!!! DO NOT USE THEM!!!!!

Rated 5 out of 5 stars

Absolutely brilliant this is the third time I have ordered and the quality of clothing (boys) received was absolutely fantastic. Looked brand new, true to size and clean. No musty smells. Packaged bri... See more

Company details


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1.9

Poor

TrustScore 2 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly recommend

Great Web site easy to use.
Fast delivery.
Easy to return.
Brilliant range of different colthes
Clothes in perfect condition on arrival and beautifully wrapped.
Regular offers and very affordable prices
Eco friendly

November 23, 2019
Unprompted review
Rated 5 out of 5 stars

Gold star

I bought a cropped jersey jumper, and I am IN LOVE!
Everything was exactly as described, and sent very quickly.
It is a great way to shop sustainably; but I would love it if the items were sent in biodegradeable/ reused packing to get some more green points ;)

November 22, 2019
Unprompted review
Rated 5 out of 5 stars

Lovely clothes

Lovely clothes, in great condition. Nicely packaged. Patatam offers great value clothes and a trusted service to its customers.

November 22, 2019
Unprompted review
Rated 4 out of 5 stars

Brilliant addition to my wardrobe

Quick delivery, nicely packaged. I ordered 2 tops, a jumper and a fleece. Both were clean, smelled nice and in great condition. I ordered one in a size smaller than usual thanks to the measurements given and the fit was just right.

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

I LOVE this website! ❤️

I love this website! The jumper I bought for my daughter still had the tags on! Great quality for the money you pay and fab turnaround time for delivery. Been telling all my friends about your website.
Thanks Patatam!

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

I love this site

I love this site. It's great for finding clothes that stand out, and are different to what everyone else is wearing. It's great raising money for charity while doing something I enjoy too- shopping. The clothes came quickly and packed well. I ordered 6 items, the value was incredible. I ordered mainly clothes for work. The clothes are just as the pictures show, and they're in great condition. This site let's me buy clothes from brands I wouldn't usually have access too,and brands I've not heard of before.

November 19, 2019
Unprompted review
Rated 1 out of 5 stars

Be careful with this scheme

Be careful with this scheme. Often do "sales" to compare to high street and pay almost nothing. One bag pays a lot and subsequent bag with almost identical items a tenth as much. Will not use again.

November 19, 2019
Unprompted review
Patatam logo

Reply from Patatam

Thank you for your feedback.

We would be happy to discuss this with you if you could please contact customer services directly on support.uk@patatam.com as we are unable from the review, to find your account to comment on the amounts for the bags.

Before any customer orders a bag to potentially sell their clothing, we provide an opportunity to generate a valuation so if you do not agree, at no point are you under any obligation to send across clothing.

At Patatam we have created the Patabag service to provide a fast and efficient way for customers to make some extra money for their unused clothing whilst helping reduce textile waste by recycling.

Rated 5 out of 5 stars

Kids duffle coat

I ordered a lovely little duffle coat for my son which arrived really quickly and is better than it looked online! This was my 2nd order and I will definitely order again.

November 17, 2019
Unprompted review
Rated 3 out of 5 stars

If I'd have seen how bubbly the jumper…

If I'd have seen how bubbly the jumper was, I wouldn't have bought it. Nice packaging and quick delivery though.

November 17, 2019
Unprompted review
Patatam logo

Reply from Patatam

Thank you for your feedback.

We are sorry to hear an item was not up to our high standards. At Patatam we take the quality of our items knowing they are second hand, very seriously.

Please note we do offer a free returns service which can be accessed via the website in My Account/My Orders.

If you have any further questions please contact customer services directly on support.uk@patatam.com

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