Great experience with Patch App, love the online system that tells you when your next clean is, you can add additional services and best of all, pay online. The cleaners are friendly and do a great jo... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have very large dogs and recently had spinal surgery so couldn't keep garden as clean near patio doors and door was very dirty but he went above and beyond trying to clean my doors for me. I did go... See more
Company replied
Always deliver the set by u e when predicted and the guy I’ve met at my home was lovely and friendly and did a great job. I’ve recommended to many friends and family and even on the local Community p... See more
My window cleaner (usually Danny) will let me know when he's here or when he is coming so I know when to leave the back gate open. Windows always look clean and not streaky afterwards.
Company replied
Company details
Written by the company
Finally, you can now find, manage, and book your local window cleaner using www.patchapp.uk, and the ioS & Android Patch app.
Contact info
Brierfield, Nelson, BB9 5EG, Lancashire, United Kingdom
- 07840843834
- hello@patchapp.uk
- patchapp.uk
4.3
Excellent
436 reviews
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had my windows done for the first time…
Had my windows done for the first time today not very happy i was told the window sills and frames would be done they are still dirty i was home and the guy was literally here 5 mins and just used a long brush connected to a hose pipe not soapy water and a squeezy head as shown on the web site also it has been raining all day and was told by the sales rep that they would not clean windows in the rain very disappointed indeed can not fault communication skills as emailed to notify when they would be cleaned and service was delivered as agreed may try one more time may not
March 1, 2024
Unprompted review
Reply from Patch App UK
Hi Julie,
Thank you so much for leaving us a review!
I'm so sorry to hear you were disappointed with your first clean, that's not what we want at all!
All of our Armed Forces Veteran cleaners do use the water-fed pole, and purified water. They do not use any harsh chemicals, or squeegee down any of the windows, as the purified water dries streak free.
I'm so sorry to hear you were told by the sales rep that we don't visit in the rain. As much as we'd love to only be out cleaning in sunny weather, we unfortunately wouldn't be out much if we didn't clean in the rain! Not to worry though, the rain does not affect the cleaning solution whatsoever. We do use a third party sales agency to carry out the door-to-door canvassing for us, so i'll definitely feed this back to them, to make sure they aren't getting confused! So thank you for pointing this out to us 😊
I can see your next clean with us is due tomorrow. If there's any problems with this at all, please do feel free to get in touch with us direct and we will act swiftly.
Thank you again 😊
Windows not cleaned again
Windows not cleaned again. No explanation as to why. No contact from the company but money still taken from my account. No phone number available to speak to someone.
February 29, 2024
Unprompted review
Reply from Patch App UK
Hi,
Thank you so much for leaving us a review!
I'm so sorry to hear this. It definitely sounds like there must have been a mix up! It's never our intention to miss a clean at all.
Can I please ask you to get in touch with us direct about this, so we can fix it for you? Our contact details are: 07840843834 or you can email us at hello@patchapp.uk
Our contact details, including our phone number, can be found at the bottom of our website.
Thank you.
Chris is a great window cleaner
Chris is a great window cleaner, very polite professional and friendly …. Would recommend him to anyone …thank you Chris!
February 23, 2024
Unprompted review
Reply from Patch App UK
Hi Paula,
That's fab to hear, thank you!
Your review will be passed on to Chris as well 😊
He's wonderful at his job and we're very proud to have him part of our brigade of Veteran cleaners!
Great job on windows and frames
Great job on windows and frames. Thank you very much, my window cleaner is Jamie
February 29, 2024
Unprompted review
Reply from Patch App UK
Hi Linda, thank you so much for leaving your review.
That's really great to hear, and your kind words have been passed on to Jamie 😊
Very convenient and a good price
Very convenient and a good price, Chris is our cleaner and he does a good job even when my 2 year old is following him around the windows
January 26, 2024
Unprompted review
Reply from Patch App UK
Hi Charlotte,
What a lovely review! Thank you so much for leaving it 😊
It's great to hear that you're 2 year old get's some entertainment from Chris too!
Thank you again 😊
Unfortunately not the best window…
Unfortunately not the best window cleaning service. I have a dog therefore he gets paw prints on the patio doors. It's important to me that the marks are gone, however this doesn't seem to have been the case so far in my experience. I've had my windows cleaned 3 times by this company.
February 19, 2024
Unprompted review
Reply from Patch App UK
Hi Daneka,
Thank you so much for taking the time to leave us a review.
I'm so sorry to hear this, that is very concerning for us to hear and we totally understand any disappointment caused. Those pesky puppy prints should definitely be getting removed after every clean!
I unfortunately can't find any past conversation between us and yourself, but we'd really love to be able to fix this for you. Please feel free to respond at your convenience, and I'll be more than happy to assist you further.
Thank you!
Excellent job windows lovely and clean
Excellent job windows lovely and clean
February 6, 2024
Unprompted review
Reply from Patch App UK
Hi, thank you so much for leaving your review! That's wonderful to hear 😊
Did a good job of cleaning our windows
Did a good job of cleaning all the windows, would definitely recommend using Nathan at Patch if you are considering having your windows cleaned.
February 15, 2024
Unprompted review
Didn’t turn up but took the money
Didn’t turn up but took the money. Phone off and no reply to emails.
Trading standards are my next phone call
February 26, 2024
Unprompted review
Reply from Patch App UK
Hi Ann,
Thank you for leaving us this review. I'm so sorry to hear this!
I can see from our email conversation on the 26th & 28th February, that we did reply to your initial email expressing your concern. This reply to you was sent less than 48 hours after us receiving your email.
As mentioned in our reply email, unfortunately your Armed Forces Veteran cleaner, Ethan, was in a road collision prior to your clean taking place, and the cleaning van severely damaged. This meant he unfortunately could not get round to all of his scheduled cleans, including yours. We are so sorry for any inconvenience or confusion you may have experienced due to this, it wasn't our intention at all.
I can also see in our conversation that we did offer to still complete your clean a few days later than initially planned, that same weekend, but this was politely turned down by yourself, and so a full refund was actioned right away, as well as cancelling your full subscription.
I do hope this helps clear up any confusion, but if there's anything else at all we can do to help, please don't hesitate to let us know!
Thank you 😊
Do not use this company they take your…
Do not use this company they take your money a month before the job then they don't turn up on the date they arranged it is a scam
February 26, 2024
Unprompted review
Reply from Patch App UK
Hi Sarah,
Thank you for the leaving us a review! 😊
I'm so sorry to hear this. We do take payment for the first clean up front when you sign up, as this confirms your booking for the upcoming clean, whether that's the next day or in a months time. After that, from the second clean onwards, we then take payment the day before the clean takes place.
I'm sorry to hear your clean wasn't completed on the scheduled day, that is something we take very seriously so thank you for letting us know! We value all feedback, so this is very useful for us to be aware of.
If there is anything else we can help with at all, please don't hesitate to let us know by getting in touch direct 😊
Thank you.
Fantastic service.
Fantastic service.
Decent price and really friendly guys.
February 5, 2024
Unprompted review
Reply from Patch App UK
Hi Craig,
Wow what a fabulous review! Thank you so much 😊
It's a scam
It's a scam, didn't show up emailed and called, text multiple times
No reply.
It's a shame because I wanted to support ex service man and thought it was a great idea shame on you for using our ex service mans honours in a fraud
February 26, 2024
Unprompted review
Reply from Patch App UK
Hi Karl,
Thank you so much for leaving us a review.
I'm so sorry to hear this! I can see from our email conversation on the 27th February, that we replied to your initial email, expressing your concern, the same day. As mentioned in our reply email, unfortunately your Armed Forces Veteran cleaner, Ethan, was in a road collision prior to your clean taking place, and the cleaning van severely damaged. This meant he unfortunately could not get round to all of his scheduled cleans, including yours. We are so sorry for any inconvenience or confusion, it's wasn't our intention at all.
I can see your clean was then completed by another of our Veteran cleaners, Jamie, the next day (28th February).
I hope this helps clear up any confusion, but if there's anything else at all we can do to help, please don't hesitate to let us know 😊
Thank you.
Great job
Great job, my windows are sparkling and no more cut paw prints on my windowsill, thank you 😊
February 26, 2024
Unprompted review
Reply from Patch App UK
Hi April,
We're thrilled to hear those pesky paw prints have been washed away! Thank you so much for leaving your review 😊
Nathan did an excellent job
Nathan did an excellent job. He was polite, informative and efficient.
February 26, 2024
Unprompted review
Reply from Patch App UK
Hi Daniel,
Thank you for leaving this brill review 😊 That's really great to hear!
Window Cleaning Service with Patch
We had a uncertain start with when the cleaning would happen and we were not convinced it had happened every 4 weeks. We were asked if we wanted the rear windows cleaned during one visit which lead me to believe it had not happened previously. We were obviously paying for the whole house to be done, so it was a concern. Since then, we seem to have had a good standard of service and we continue to monitor the service.
February 26, 2024
Unprompted review
Reply from Patch App UK
Hi James,
Thank you so much for leaving us a review!
I'm sorry to hear there has been some concern. All of our cleaners clean all the windows/doors that are on the subscription (assuming access is readily available!) If there are ever any problems with a clean, like not cleaning all windows, our cleaners will let you know in their email confirmation sent on the day 😊
I can see your most recent clean was completed yesterday, with no issues. As always, if there's ever anything we can do to help, please do get in touch with us direct 😊
Thank you.
Reply from Patch App UK
Hi,
Thanks for the review! That's really great to hear 😊
Reliable, good service
Turned up when they said they would. Easy, online payment service. No cash needed. reached all the windows they said they would to a good standard.
February 12, 2024
Unprompted review
Reply from Patch App UK
Hi Kate,
Wow what a fabulous review! Thank you so much for leaving us this review 😊
You did a good job the first time you…
You did a good job the first time you came around but the 2nd time it was raining so asked you to come another day. Never got any confirmation to say you had been which is probably not your fault
January 31, 2024
Unprompted review
Reply from Patch App UK
Hi Joanne,
Thank you for leaving your review 😊 I'm so pleased to hear you were happy with your first clean, that's great!
I'm sorry to hear you never received confirmation when your second clean was completed, that is very strange! I can see your most recent clean was completed in full on the 4th March.
If you'd like us to look into this further, please don't hesitate to get in touch with us direct!
Thank you.
Very good clean carried out by Jamie
Very good clean carried out by Jamie. Was at the property for a good length of time to clean the windows and they were left spotless. Very pleased,
February 8, 2024
Unprompted review
Always on time and complete cleaning to…
Always on time and complete cleaning to a high standard!
February 25, 2024
Unprompted review
Reply from Patch App UK
Hi Gemma,
That's wonderful to hear! Thank you so much 😊
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