Patch App UK Reviews 436

Very professional, curtious and respectful during their time attending my property. I would highly recommend Patch to anyone.

Always on time, efficient and cleaning to a high standard. What more can I ask for.

Always do a great job, polite if we haven't unlocked the gate they let us know. Dogs love watching them!

I am satisfied with their team’s performance,they were able to complete the task on time

Hi cleaning job is not very good i say it’s okay thank you xx

Great service and great price super reliable too

Always on time and do a great job! Would definitely recommend

Always a great service, efficient & friendly. Convenient they take payment automatically which I really like

The guys who come cleaning our windows are always well mannered well presented and good guys , it’s a great thing to see within a company these days

Their window cleaning service is so simple and easy! I like the fact you set up a direct debit as I’m awful for remembering to keep cash in the house! The cleans have always been brilliant aswell and we’ve never had any issues 😊

Excellent window cleaning service carried out by reliable operatives who care about doing a good job - definitely recommend their services

Always comes when promised, gets on with the job with no disruption and leaves. Thank yo7

I was expecting the service to actually clean all my windows but they cleaned only two that I can see nd even those weren’t done especially well. After waking us up at 7.45 on Sunday morning I assumed they were motivated, but sadly not.

Awful customer service explained I’d been in hospital so missed 2 payments.. when I got home and was replying to the messages I hadn’t seen I apologised and said I’d been ill then I tried to attach my card details to the app but it wouldn’t so I asked for bank details to pay directly.. they were rude leading up to this from the first message after the missed payment and had no consideration for the fact I explained why I hadn’t responded to messages.... kept telling me to use the app after I said I couldn’t get it to work .. then no thanks when they finally sent bank details and I paid straight away .. unbelievably after all that today I saw a message trying to get me to sign back up 🤷‍♀️ I copied in the messages id received and suggested the staff member needed better training in customer service... I did receive a message to say thank you ..il pass it on to the office so maybe it depends who you get .. they didn’t apologise for the awful customer service shown in the messages though .. if they had given the bank details when I first asked or offered to collect it in cash when in the area payment would have been made quicker and they just kept saying things including it’s frustrating having to chase this and saying it’s not fair on the workers .. there was no understanding that this was an unusual and unavoidable situation and that as a customer I needed a bit of help to sort the payment they just responded as if I was refusing to pay .. the annoying thing is the cleaning was really good .. if their customer service was better I’d actually be recommending them 🙈

Awful experience, they do not even wash your windows properly! I have had nothing but trouble with them!
Unable to contact them also so you can not discuss the awful job they have done.

Patch App UK is hands down the most incompetent “service” I’ve ever dealt with. Two months, two booked window cleans — and not a single one happened. Each time, I got the same pathetic excuse: “An issue has occurred, we’ll be in touch.” Spoiler alert: they never are.

They promise reliability, communication, and convenience — they deliver absolutely none of it. Just radio silence and empty promises. I even sent a clear email cancelling the service and asked for a confirmation reply. Naturally, nothing. Because ignoring customers seems to be the only thing they’re consistent at.

This isn’t just bad service — it’s no service. A total waste of time dealing with a company that clearly doesn’t care whether its customers exist.

If you want clean windows, hire literally anyone else. If you want frustration, disappointment, and ghosting worthy of a bad Tinder date, Patch App UK is your company.

Avoid them like the plague.

**Update based on responce 14-Oct-25***
There seems be a detachment on reality with this business. I've sent (another) email to the email address - and a confirmation screen shot of the SMS they sent advising the they did not if fact clean the windows so where "we have the most recent visit, on the 9th October, as completed on our end" came from im unsure.

i'll reittarate - use at your own risk. I'm done with them.

Done 2 cleans, wouldn’t even call it clean. Just came, wet my windows and left. The rain does a better job.

Brilliant service, very professional, windows immaculate, and I may add the app is really easy to use, once again brilliant service highly recommended!

Very reliable, trustworthy, friendly and efficient service. Can't fault them. Would highly recommend.