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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and the high quality of their work, often highlighting their friendly demeanor and thoroughness. Many appreciate the reliable and professional service, noting that their windows, doors, and sills are cleaned to a high standard. However, some customers also noted issues with the quality of cleaning, mentioning streaks, missed spots, or dirty water marks. A few other people also felt that administrative support and contact were problematic, citing difficulties in reaching the company, unresponsiveness to emails, and misbilling.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its reliability, efficiency, and... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the staff's professionalism,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the excellent cleaning,... See more

Payment

Consumers find payment to be ambiguous. Many reviewers appreciate the hassle-free online payment system,... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers report significant difficulty reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Patch App, love the online system that tells you when your next clean is, you can add additional services and best of all, pay online. The cleaners are friendly and do a great jo... See more

Rated 5 out of 5 stars

I have very large dogs and recently had spinal surgery so couldn't keep garden as clean near patio doors and door was very dirty but he went above and beyond trying to clean my doors for me. I did go... See more

Company replied

Rated 5 out of 5 stars

Always deliver the set by u e when predicted and the guy I’ve met at my home was lovely and friendly and did a great job. I’ve recommended to many friends and family and even on the local Community p... See more

Rated 5 out of 5 stars

My window cleaner (usually Danny) will let me know when he's here or when he is coming so I know when to leave the back gate open. Windows always look clean and not streaky afterwards.

Company replied


Company details

  1. Property Maintenance

Written by the company

Finally, you can now find, manage, and book your local window cleaner using www.patchapp.uk, and the ioS & Android Patch app.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

436 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First wash - Great service

First wash yesterday having signed onto the window cleaning service a few weeks ago. I fully support the idea of giving jobs to our service personnel so was happy to sign up
I love the app and information sent before cleaning as it helps me plan to be in, or out, with my dog so the cleaning doesn't distress her.
It looks like a good job was done quickly and efficiently, so far I'm very impressed.

May 16, 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Janet,

Thank you for leaving us a review! This is really great to hear. Thank you again!

Rated 5 out of 5 stars

Fantastic service always!

Always super efficient,(customer for around a year now!) arrive on the day agreed -with an email reminder the day before so if you’re working from home there’s no jump scare, and always super friendly! Great value too- thanks!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Very friendly took care around my property

May 17, 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Steve,

Thank you for taking the time to leave us a review. This is really great to hear, and has been shared with the wider Patch team!

Thanks again 😊

Rated 5 out of 5 stars

Mackenzie from PATCH

We had our windows cleaned for the first time in ages yesterday by Mack from Patch.
He did a brilliant job and was really pleasant and polite. Thanks Mack, hope to see you next month. Sue J.

May 16, 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Sue,

That's lovely to hear, thank you so much!!

Rated 5 out of 5 stars

Sparkling windows at last!

Jamie was great - really quick and my windows are lovely and clean for the first time in a really long time!

The service from Patch overall is really good, I’m glad I signed up.

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

Signed up to these guys thinking it was…

Signed up to these guys thinking it was a good idea and I needed a window cleaner. What a shame they don't turn up/ turn up late on random days. The most off putting thing for me though was the fact that they make it impossible to cancel and just take money out of your bank. I've had to ring the bank and report it as fraud today. No company should be allowed to take reoccurring payments and make it impossible for the customer to cancel. They are now blocked from taking payments and a new card has been reissued.
Don't use them. Unreliable, aggressive sale tactics and if you want to cancel it's impossible to do.

May 15, 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi,

Thank you so much for taking the time to leave us this review.

I'm so sorry to hear this. We do try really hard not to move cleans, but when we do need to, it's because it's unfortunately totally unavoidable. We do also email all customer's in advance, apologising and giving them the rescheduled clean date as soon as possible, so they can pop it in their diary!

I'm also sorry to hear you aren't happy with how we take a regular payment. We are an online subscription service, for regular, monthly window cleaning. As part of the service that all of our customer's chose to sign up to, they agree that they are happy for us to take an automatic card payment every 4 weeks, for their clean. This will be why you have been charged again; for the scheduled clean.

I'm also sorry to hear you haven't had luck in cancelling your subscription with us. I unfortunately can't check for your account details to look into this further, but have you tried getting in touch with us directly about this? We happily take on all cancellations direct - please feel free to give us a call on 07840843834.

Likewise, if you'd like to send over an email to us with your full name and address, to hello@patchapp.uk, I will be happy to look into this for you further 😊

Thank you again for leaving us this review, and please don't hesitate to let us know if there's anything at all else we can help with!

Rated 5 out of 5 stars

Best window cleaning service

He did a brilliant job for me and it was done very professionally

May 10, 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Debra,

Thanks so much for leaving us a review! That's great to hear 😊

Thanks again!

Rated 5 out of 5 stars

Good job

Quick, neat and tidy job completed by Nathan today for our first clean - thank you !

May 9, 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Gary,

Thank you for taking the time to leave us a review 😊 That's wonderful, and your kind words will be passed on to Nathan!

Thank you again.

Rated 5 out of 5 stars

James did a brilliant job

James did a brilliant job with our windows...took a lot more cleaning than expected.
Thoroughly recommend.

May 3, 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi,

Thanks for leaving us a review! That's wonderful to hear, and has been shared with James 😊

Thanks again!

Rated 5 out of 5 stars

Patch window cleaners worth ever penny

James (the window cleaner) turned up, parked well, not like others. Said hello and got straight to work, did a great job and locked up after himself.

May 3, 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi George,

Thanks so much for leaving a review 😊

That's great to hear! We're really proud to have James part of our brigade of Armed Forces Veteran cleaners.

If there's anything we can help with moving forward, please don't hesitate to reach out to us direct!

Thanks again.

Rated 1 out of 5 stars

Scam!!!!!!

Had to wait all month. Bit dubious. Unfortunately they never turned up for the service.
Emailed and phoned with no response.
So had to cancel my bank cards incase they scam more money out of me. Bit of an inconvenience

It could have been an actually good business' idea to earn a honest living, I don't how far they think they will last not being transparent or potentially conning people

May 1, 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Dave,

Thank you so much for taking the time to leave us a review!

I'm so sorry to hear this. I unfortunately cannot find your account with us based on just your first name, however if you have sent in an email, you will be getting a response today. It sounds like your clean has been rescheduled, to another date.

Please keep an eye out for a response from us, if it hasn't landed already, and if there is anything else we can help with, please do let us know.

Thank you.

Rated 5 out of 5 stars

Top notch work by James

Incredibly impressed with James’s work! He was exceptionally quick and thorough, leaving my windows gleaming. I wholeheartedly recommend his services to anyone seeking top-notch window cleaning.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

First clean and all went well.

First clean today and James and Brad did a great job. I wouldn't say cleaning my windows is particularly straightforward either. I live in a three storey townhouse, and the only access to the back windows is through the house. They were very courteous, and careful when bringing their equipment through to the back. The job was done very quickly, and to a good standard.
I'd recommend Patch and will be having them back again.

April 26, 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Lee,

Thank you for this review! That's fabulous to hear! ⭐️

Your feedback has been passed on to both Brad and James, too.

We look forward to coming back soon!

Thanks again 😊

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