Having a real analysis was good info but could be better if a Laymans translation was included as not educated to understand the results in doctor language. Hard to confer with current doctor on the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I took the Sinus Key test to try to figure out why I am getting recurrent sinusitis. The test results came back quickly. The report was easy to read. I would have been happier if it was easy for me... See more
Everything went smooth as silk! I was a little anxious to get the results, but I'm ultimately glad I went through the process as I learned a LOT and can now take measures to get things addressed, as... See more
MicroGenDX takes all the guesswork out of treating infections. I have a condition that makes me more susceptible to infections, but since I discovered MicroGenDx, we don't have to take a guess at what... See more
Company details
About MicroGenDX
Written by the company
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide?
MicroGenDX can help.
At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on.
Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve.
Our unique two-test approach combines:
- qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster.
- Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests.
From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing.
Take control of your health today. Visit MicroGenDX to order your at-home test kit.
Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx.
*All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
Modern, Accurate Testing You Can Trust
Written by the company
- Precision Diagnostics for Peace of Mind
- With leading-edge Next-Gen DNA Sequencing (NGS) by your side, MicroGenDX detects over 57,000 pathogens with unrivaled 99.2% accuracy. Our dedication to detail empowers you and your healthcare provider to pursue effective treatment, backed by reliable answers. Join the thousands of doctors and patients who trust our proven process.
- Easy, Discreet At-Home Testing
- Our patient-friendly at-home testing kits are designed to make clinical-grade diagnostics accessible and stress-free. Collect your sample in the comfort of your home, drop it off in the mail, and leave the rest to us. At MicroGenDX, we believe testing should fit seamlessly into your life, delivering you peace of mind without the hassle of in-office visits.
- Get Answers In Days, Relief Without Delay
- MicroGenDX delivers results within 4-5 days, so you can act quickly. With a rapid turnaround time of 2 days for qPCR and 5 days for NGS, we help you and your healthcare provider focus on what matters most–your health and a path forward. Get the answers you need when it matters most.
Our Promise to Support Timely Care
Rapid Processing & Overnight Shipping
By shipping kits overnight and processing samples with industry-leading turnaround times, MicroGenDX strives to provide a high-quality precision testing experience that gets patients and providers the answers they need, faster.
Contact info
Orlando, United States
- 1-855-208-0019
- info@microgendx.com
- patients.microgendx.com
4.1
Great
346 reviews
Replied to 52% of negative reviews
Typically replies within 1 month
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Easy return process
I had to return something and it was super easy. They were very responsive and helpful, I’ll definitely order from them again!
November 23, 2025
Reply from MicroGenDX
Thank you for your review! We’re glad the return process was easy and that our team was responsive and helpful. We appreciate your support and look forward to serving you again.
I have purchased two tests one had a…
I have purchased two tests one had a contaminant. I have chronic bacterial prostatitis where we’re looking for a target. The second time I paid for overnight shipping. It took six or seven days to get it and then all I got was part of a report when you call someone to get any details about it there’s no customer service.
November 26, 2025
Reply from MicroGenDX
Thank you for sharing your experience. We’re truly sorry for the frustration this caused, especially given how important timely and complete results are when managing a chronic condition. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention so our team can review the shipping delay, report issue, and customer service concerns. Our customer service is available Monday through Friday, from 8 AM to 8 PM EST, please reach out to us at 1-855-208-0019
Best and most trustworthy testing
Best and most trustworthy testing that I could find in the entire world. They tell you the exact stuff, not generalities like some others.
November 18, 2025
Reply from MicroGenDX
Thank you for the kind words! We’re honored you trust our testing and value the detailed, specific results we provide.
MensKey saved me, NO Surgery needed.
MensKey test (Urine & Semen) provided the data ( proof) needed to cure prostasis.
Repeated UTI = Antibiotics = Urologist wanted to perform Prostate Surgery vs cure the resistant Bacteria causing inflammation of Prostate.
I told Urologist that more test were needed to verify before surgery but he disagrees.
I paid MicroGenDX for testing and glad I did vs trusting Hospital Urology.
I pay for good Health insurance and still cannot get quality care.
Educate yourself or risk permanent health issues. Learned this lesson after the last Urologist caused permanent damage.
Hope this helps others. . .
November 18, 2025
Reply from MicroGenDX
Thank you for sharing your experience. We’re glad the MensKey testing provided the results you needed to identify the root cause and pursue the right treatment. Your story highlights the importance of thorough testing and informed decision-making, and we truly appreciate you taking the time to help others by sharing it.
I am so excited to see my results from…
I am so excited to see my results from my test. It brings relief knowing that I will know what it is finally……..!!!!!!
November 24, 2025
Reply from MicroGenDX
Thank you for sharing this with us! We’re glad the testing process has brought you some peace of mind, and we hope your results give you the clarity and answers you’re looking for.
Very fast and efficient
Very fast and efficient. Nice service to have an not have to go through a Doctor.
November 16, 2025
Reply from MicroGenDX
Thank you for your review! We’re glad you found the process fast and efficient.
Customer service was great
Customer service was great. They were very responsive and helped with payment, shipping and referral information regarding results.
November 20, 2025
Reply from MicroGenDX
Thank you for your feedback! We’re glad our team was responsive and able to help with payment, shipping, and referral results.
Excellent experience
Quick, convenient and easy to use. Package arrived on time and the customer service is excellent.
November 19, 2025
Reply from MicroGenDX
Thank you for the great review! We’re happy to hear you had a quick, convenient experience and excellent customer service.
Very quick results
Very quick results, easy directions and great tests to choose from
November 10, 2025
Reply from MicroGenDX
Thank you for the positive feedback!
System doesn’t work when you try to put…
System doesn’t work when you try to put in your email address
November 13, 2025
Reply from MicroGenDX
Thank you for letting us know — we’re sorry for the frustration. Our team would be happy to help get this resolved quickly. Please reach out to our customer support, and we can assist you. 1-855-208-0019.
I would have given 5 stars but it would…
I would have given 5 stars but it would have been better if I went through my doctor. You might suggest that because only the doctor can bill Medicare.
November 4, 2025
Reply from MicroGenDX
Thank you for the positive feedback!
The service was prompt and all…
The service was prompt and all questions were answered. They have a new website for patients and the kits are not all listed.
They lack intelligence in regards to sex. During the order process, they ask, sex assigned at birth. There are no fairies running around and waving their wand "assigning sexes" when a child is born.
October 31, 2025
Efficient at-home kit allowing one to…
Efficient at-home kit allowing one to test in the comfort and privacy of home. Thank you!
November 5, 2025
Reply from MicroGenDX
Thank you for your review! We’re happy to hear that the at-home kit made testing comfortable, private, and easy for you. We appreciate you choosing MicroGenDX!
Great turnaround
Great turnaround, and invaluable information! So much more responsive than my regular doctor's office. Thanks to all of you at MicroGenDX!
October 27, 2025
Reply from MicroGenDX
Thank you for the wonderful feedback! We’re so glad our quick turnaround and detailed results made a difference for you. We truly appreciate your kind words and are here anytime you need us!
Great customer service and fast…
Great customer service and fast shipping. Very reliable testing!
October 25, 2025
Reply from MicroGenDX
Thank you for the wonderful feedback! We’re happy to hear you had a great experience with our customer service, fast shipping, and reliable testing. We appreciate your trust in MicroGenDX!
Great so far
Still waiting on results but when I call I get an answer or a call back. Questions always answered and customer service is great.
October 31, 2025
Reply from MicroGenDX
Thank you for your review! We’re glad to hear our team has been responsive and helpful while you wait for your results. We appreciate your patience and are here anytime you need us.
Reply from MicroGenDX
Thank you for the positive feedback. We appreciate you!
Found the bacteria causing the problem…
Found the bacteria causing the problem when my urine analysis and culture said all clear. This needs to be the standard of care !
October 23, 2025
Reply from MicroGenDX
Thank you for sharing this! We’re so glad our testing was able to identify what traditional methods missed. We appreciate your confidence in our work, and we’re honored to support your care journey.
Always a great experience
Always a great experience! And an awesome customer service!
October 23, 2025
Reply from MicroGenDX
We’re thrilled to hear you consistently have a great experience and that our customer service team has been awesome for you. We truly appreciate your support!
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