Having a real analysis was good info but could be better if a Laymans translation was included as not educated to understand the results in doctor language. Hard to confer with current doctor on the... See more
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Review summary
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I took the Sinus Key test to try to figure out why I am getting recurrent sinusitis. The test results came back quickly. The report was easy to read. I would have been happier if it was easy for me... See more
Everything went smooth as silk! I was a little anxious to get the results, but I'm ultimately glad I went through the process as I learned a LOT and can now take measures to get things addressed, as... See more
MicroGenDX takes all the guesswork out of treating infections. I have a condition that makes me more susceptible to infections, but since I discovered MicroGenDx, we don't have to take a guess at what... See more
Company details
About MicroGenDX
Written by the company
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide?
MicroGenDX can help.
At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on.
Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve.
Our unique two-test approach combines:
- qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster.
- Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests.
From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing.
Take control of your health today. Visit MicroGenDX to order your at-home test kit.
Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx.
*All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
Modern, Accurate Testing You Can Trust
Written by the company
- Precision Diagnostics for Peace of Mind
- With leading-edge Next-Gen DNA Sequencing (NGS) by your side, MicroGenDX detects over 57,000 pathogens with unrivaled 99.2% accuracy. Our dedication to detail empowers you and your healthcare provider to pursue effective treatment, backed by reliable answers. Join the thousands of doctors and patients who trust our proven process.
- Easy, Discreet At-Home Testing
- Our patient-friendly at-home testing kits are designed to make clinical-grade diagnostics accessible and stress-free. Collect your sample in the comfort of your home, drop it off in the mail, and leave the rest to us. At MicroGenDX, we believe testing should fit seamlessly into your life, delivering you peace of mind without the hassle of in-office visits.
- Get Answers In Days, Relief Without Delay
- MicroGenDX delivers results within 4-5 days, so you can act quickly. With a rapid turnaround time of 2 days for qPCR and 5 days for NGS, we help you and your healthcare provider focus on what matters most–your health and a path forward. Get the answers you need when it matters most.
Our Promise to Support Timely Care
Rapid Processing & Overnight Shipping
By shipping kits overnight and processing samples with industry-leading turnaround times, MicroGenDX strives to provide a high-quality precision testing experience that gets patients and providers the answers they need, faster.
Contact info
Orlando, United States
- 1-855-208-0019
- info@microgendx.com
- patients.microgendx.com
4.1
Great
346 reviews
Replied to 52% of negative reviews
Typically replies within 1 month
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Very efficient
Very efficient - just waiting for a return call to review the results
December 23, 2025
Great experience!
September 13, 2025
Overpromises on timeline for results
The test is wonderful technology but MicroGenDX has missed its turn around commitment ("24hrs from sample receipt") all 3 times I have used their tests. They even have a milestone timeline on your order page that says they will deliver results on a Saturday, which they do not. They would do themselves and their customers a service to be honest with turnaround time. I was waiting anxiously for results so I could get my physician to write an antibiotic prescription but had to wait over a weekend to find out.
December 28, 2025
I don't understand the point of the…
I don't understand the point of the test. This company charges a fortunate for a "specialized test" which they give you your results for, but there is not consultation, explanation, or anything else shared with you to help you understand the results. I am not a doctor nor am I a bacteria expert, therefore the results of this test are useless.
December 20, 2025
Reply from MicroGenDX
Thank you for your feedback. Our results are intended to be reviewed by a healthcare provider so they can properly interpret the findings and prescribe treatment. We do offer consultations with providers, and our customer support team can also help explain your results and assist in finding a doctor in your area who uses our testing. Please reach out to us at ((855-208-0019)) and we’ll be happy to help.
Finally cleared my recurrent UTI.
Turned to MicroGenDx after 3 course of antibiotics and still had UTI symptoms. Got the test fast, sent it back same day. 24 hours later had results. UTI was caused by bacteria that was resistant to the 3 antibiotics I was given. My doctor prescribed the recommend antibiotics and I finally got relief after 2 months of symptoms. So extremely grateful!
December 21, 2025
Reply from MicroGenDX
Thank you for sharing your experience! We’re so glad our testing helped identify the resistant bacteria and get you on the right treatment. It’s incredibly rewarding to hear you finally found relief after such a difficult experience.
Reply from MicroGenDX
Thank you for the positive feedback!
I called 3 times and spoke to 3…
I called 3 times and spoke to 3 different people before and during the processing of my order. Every call was professional and the person was knowledgeable. My expectations were far exceeded with the speed of the whole process from the time I placed the order until the time I had the results in my hand to pass to my Dr.
December 20, 2025
Reply from MicroGenDX
Thank you for sharing your experience! We’re glad every interaction was professional and knowledgeable, and that the speed of the process exceeded your expectations. We appreciate your trust in MicroGenDX and are happy the results were ready quickly for your doctor.
Super fast
Super fast, easy and specific answers to the issue. The customer service is attentive and very friendly to resolve issues.
December 19, 2025
Reply from MicroGenDX
Thank you for the great review! We’re happy to hear you found the process fast and easy, and that our customer service was attentive and friendly in resolving your concerns.
It was pretty good service making it…
It was pretty good service making it easy for me to test. Even the first shopping went missing, they responded quickly to re ship it to me assap.
December 8, 2025
Reply from MicroGenDX
Thank you for your feedback! We’re glad the testing process was easy and that our team responded quickly to reship your order when the first shipment went missing.
Reply from MicroGenDX
Thank you for letting us know. We’re sorry for the difficulty registering your kit and the delay in testing, this is not the experience we aim to provide, and we appreciate you bringing it to our attention so we can look into it.
I can't seem to log in to my account to…
I can't seem to log in to my account to see if you have received the test I took and sent. Fedex states it is delivered. When I go to login, it doesn't reconize me
December 3, 2025
Reply from MicroGenDX
Thank you for reaching out. We’re sorry for the trouble accessing your account and the confusion around your test status. Please contact our support team (855-208-0019) so we can help verify your account and get you logged in as quickly as possible.
Incomplete results with no follow up as…
Incomplete results with no follow up as to how to proceed.
November 30, 2025
Reply from MicroGenDX
Hello, if you are needing help with understanding your results please reach out to our customer support team at 1-855-208-0019 and our team will happily guide you through your results.
The experience with the actual company…
The experience with the actual company was not bad, BUT the test I had done will cost me $249 out of pocket because my insurance does not cover it. Now you have to remember to ask your doctor what company they are using for testing so you can determine whether or not the test will be covered. It appears this company has had previous complaints of not being covered by insurance companies.
November 14, 2025
Unprompted review
Reply from MicroGenDX
Hello! Thank you for your feedback. We are fully covered by Traditional Medicare Part B, and we continue to actively work with insurance providers to expand coverage and help our patients receive the benefits they deserve. Insurance coverage is an ongoing process that involves extensive review and negotiation. While we continually work to expand coverage options, many insurance companies are slow to adopt or approve newer, advanced testing, which can make obtaining coverage challenging despite its clinical value.
Results came back at separate times and…
Results came back at separate times and unclear of test run
December 2, 2025
Reply from MicroGenDX
Hello! Please reach out to our customer service team, and we can provide guidance and clarity on your results. 1-855-208-0019
I followed the directions exactly as…
I followed the directions exactly as they required. I'm fairly OCD, so I reread the directions several times and was meticulous in executing the directions. I was informed by email that my specimen didn't meet the quality threshold for the semen sample and there were no results after testing 3 times. This was after paying out of pocket to do this test. The urine sample also had to be retested but had 'some' results. The UTI section lists a bunch of things under bacteria, and some under fungi, but it doesn't have any indication if this is what was tested for, or if this was what was positive in my sample. The NGS section clearly states what was found. Not sure why the UTI section is completely vague on what it is trying to convey. The one bacteria found in my NGS test showed unknown pathogenicity. So after paying about $400 out-of-pocket, I basically have no new useful information and no way to recoup my expenses. Considering I followed the directions exactly as they stated, it sounds like they couldn't keep the sample without it degrading or couldn't test it properly and now the liability falls on the customer if they can't get any results. Sad.
November 24, 2025
It saved my life
It saved my life. None of the doctors including infectious disease, urologist , PCP, urgent care were able to diagnose that i had chronic prostatitis infection by citrobacter koseri bacteria. Thanks MicroGenDX, you are God for me. Thanks for saving my life.
December 7, 2025
Unprompted review
Reply from MicroGenDX
Thank you for sharing your story. We’re incredibly grateful that our testing helped bring clarity when you needed it most, and we truly appreciate your trust in MicroGenDX. Wishing you continued health and healing.
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