Patio Black Spot Removal Co LTD  Reviews 3,422

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in removing black spots and restoring surfaces to their original condition, often exceeding expectations. People also highlight the high quality of the products and the excellent delivery service, noting quick arrivals and clear instructions. The service provided by the company is frequently described as exceptional, with many consumers appreciating the professionalism and efficiency of the staff. However, some customers were dissatisfied with the delivery service, reporting issues with items not arriving or being redirected without notification. A few people also felt the product did not fully remove black spots in all cases, or that it smelled strongly of bleach.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the product effective, with some... See more

Quality

Consumers generally express high satisfaction with the product's quality, noting its effectiveness in... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed and... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers highlight the ease of... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Black Spot Removal Company has a great range of products available for the horrible 'blackspot' which blights our patios, terraces and steps. We have always used the Remover for natural stone, w... See more

Rated 5 out of 5 stars

Product arrived quickly. It's easy to apply with a Hozelok 5l sprayer but it ruins shoes and trousers so wear ones you don't care about. It works very quickly but some algae or white spots need a blas... See more

Company replied

Rated 5 out of 5 stars

Really awful patio which l thought l would have to replace. Black spot removal used, hey presto back to its original condition. After first application l could see the stones changing colour in the fi... See more

Company replied

Rated 5 out of 5 stars

This product does what it says on the carton and removes Black Spot more effectively than any of other products tried. Easy to use and easy to repeat on very difficult stains. Easy to order and effect... See more


Company details

  1. Cleaning Products Supplier

Information provided by various external sources

The Patio Black Spot Removal Company Ltd was established to provide a specific answer to a specific question... “How do you remove those hideous black spots from your garden patios and pathways?” Answer: Use our two-part Patio Black Spot Removal system! With 35 years of experience in the stone cleaning and restoration industry, The Patio Black Spot Removal Co Ltd specifically formulated the 'Patio Black Spot Remover' to restore the original colour of your stonework, resolving this problem once and for all.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The results really are astonishing

The results really are astonishing. I couldn't believe how good my old patio now looks.

November 6, 2025
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Donald

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Good discount.easy to order.delivered…

Good discount.easy to order.delivered timely manner

November 6, 2025
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Timothy

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the service.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Everything!

Product. Service. Absolutely everything is good about this Company. I have dealt with them numerous times & each time is superb.

November 5, 2025
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Reply from Patio Black Spot Removal Co LTD

Dear Katrina

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the service, product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear David

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Excellent product

Have used previously and does exactly what it says on the tin. This order is in preparation for better weather but was on special offer. After four years I think another application would be beneficial. Arrived very promptly

November 5, 2025
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Reply from Patio Black Spot Removal Co LTD

Dear Mr Packer

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Margaret

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Mike

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the service.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Good Black Friday discount

Good Black Friday discount, made a lot of difference.

November 5, 2025
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Reply from Patio Black Spot Removal Co LTD

Dear Graham

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the black friday discount.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Great Customer Service

The wrong order was sent originally, however once I called them, they apologised and sent a replacement the next day

November 5, 2025
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Reply from Patio Black Spot Removal Co LTD

Dear Philip

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the service.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 2 out of 5 stars

Be careful with this product…

Well for a start they could list the ingredients on this product - which judging from the smell and effect both on the stone and clothing are mostly bleach. Unfortunately although we followed the instructions and washed it off with copious amounts of water, the black spots are still there, and although it took the dirt off the stones, it seems to have carried on taking the colour out as well. (I once did furniture restoration and we were told to use bleach very sparingly to remove stain, as however much you think you have removed it, it can carry on working.) Our lovely pale pink natural Indian stone now just looks beige where we tried this product out. So now we have to do something about the rest of the patio, because of the contrast, but are very reluctant to use this product.

August 26, 2025
Unprompted review
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Hi Mary, thank you for taking the time to leave us a review.

The product has been on the market for over 14 years. We use it every day ourselves on sandstone patios, and it does restore the natural colour. In fact, roughly 70% of our customers are using this product on Indian Sandstone. If spots remain, then re-treating will be required to ensure these spots are removed. On the label, we recommend doing a trial slab if you've not used the product before. Treat one slab until no spots remain, before proceeding with the rest of the patio. It isn't the washing off that removes the spots, it's the product's blend of ingredients. We would recommend that you start the process again by treating the worst-affected slab. Re-treating will revive the colours and remove any remaining organic growth.

If you can send a photo to info@pbsr.co.uk we can assist you in this process and advise further, ensuring your patio looks spotless by the end of the process and the patio looks like new.

Look forward to hearing from you.

Regards,
Patio Black Spot Removal CO

Rated 4 out of 5 stars

It does exactly what it says on the…

It does exactly what it says on the can. Brilliant stuff but rather expensive when you have 165 square meters of Indian Sandstone paving to treat and each 4lt can covers 20 square meters.I would definitely recommend this product.

October 5, 2025
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Reply from Patio Black Spot Removal Co LTD

Dear Michael

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Did what it said it would

Did what it said it would. Our patio looks good as new and freshened up the entire outdoor!

October 29, 2025
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Reply from Patio Black Spot Removal Co LTD

Dear Christina

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Very effective product.

Very effective product. After inheriting a very neglected patio, completely covered in black spot, a couple of applications and a power wash and it came up as new. Brilliant.

September 23, 2025
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Reply from Patio Black Spot Removal Co LTD

Dear Martin

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Absolutely brilliant product- does…

Absolutely brilliant product- does exactly 💯 % what it says it will so 👍

August 22, 2025
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Ian

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 4 out of 5 stars

The black stop remover

The black stop remover did the job of removing the black stop. However the residual water had to run off onto the grass so causing some slight damage to the grass. Hopefully will come back in spring

October 7, 2025
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear James

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Excellent Black Spot Preventer…

My order for Black Spot Preventer arrived very quickly and I was ablejto use it straight away.
It is excellent.

August 29, 2025
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear June

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

The best remover

The remover did exactly that. It removed all the black and brown spots from the garden flooring.
Looks like new

September 30, 2025
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Raymond

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Over 25 year old badly stained patio

Patio has been down for well over 25 years and was covered in dark stains and black spots. the slabs are light Marshalls Cotswold colour. 1 treatment with the cleaner as per instructions. The difference is amazing.
There were a few more stubborn stains requiring a 2nd treatment, but after this the patio looks great. I would not hesitate to recommend this cleaner and 5 stars really is not enough. Thank you.

September 21, 2025
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Reply from Patio Black Spot Removal Co LTD

Dear Mrs Palmer

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Amazed by the results

Amazed by the results - this product really performs! 15 year old natural stone terrace rejuvenated to it's former glory! Follow the - very clear - instructions precisely, and you will be delighted. 150 year old stone threshold looks like it was installed yesterday!
Coverage warranted additional quantity ( probably 50 % more due to age and heavy staining / wear ) but worth the additional purchase for a fantastic result. Highly recommended!

August 27, 2025
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Reply from Patio Black Spot Removal Co LTD

Dear Adam

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 4 out of 5 stars

id a reasonable job but in my case…

Did a reasonable job but in my case needed more than the illustrations led me to believe

August 28, 2025
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Reply from Patio Black Spot Removal Co LTD

Dear Malcolm

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

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