Patio Products USA Reviews 

I ordered a refrigerator with a label of 1-2 week delivery time. After a week Ali contacted the company and was informed to give it 2 weeks. I called back in 3 weeks and was told there has been no movement and canceled the order and suggested I start the process over.... if you want your merchandise DO NOT use this company.

Do not use this company. I ordered an umbrella stand on July 21st. I have received no communication from the company about my product. I have waited over an hour on the phone for help with customer service, left emails, and call back number and have heard nothing. I will be filing a complaint with my credit card. Do not buy from this company, it is not worth the little bit of money your will save.

Do not order from this company! I ordered a patio set in June. It was back ordered, and when I did get it, the sofa and chairs were different colors. I called to return it, but because of poor customer service, it took several days to get the shipping information. I returned it 6 days after I received it. Now, they are telling me that I can’t return it because I didn’t meet the 30 day return window. They started the 30 days the day I ordered it, even though it was on back order and they sent the wrong thing! I have contacted my lawyer to see what my options are. This is definitely not right.

November? Are you serious? November?
It’s 2020 you can’t get me a grill mat in 4 months!
God I can’t wait till this year is over.

I would rate them 0 stars if possible! Avoid this website. I purchased $3k of outdoor kitchen appliances, my credit card was charged, and I never received the items. I called customer service on 4 separate occasions, waited on hold for over 3 hours, and never got to speak with a person. They never returned my phone calls or emails.

The only person showing available on their Online Chat was for new Sales....as soon as he realized I wasn't' trying to buy something additional, he just stopped responding to me and I was ignored!

Please don't order from them, they will take your money, ignore you, and not deliver your items. Beware!!

I received the wrong product and trying to reach someone to get it replaced is like trying to reach the president of the United States. No response to emails at all and hours on the phone waiting for customers service at all different times of the day. So very frustrating.

I haven't received the umbrella yet. I clicked on link to get a status on shipping and it came up "order can't be found." Money has been deducted from my account. I have sent an email & no one has responded yet.

In regards to the other item (movie screen), it was in stock at the time I placed order. Money was taken from my account, but by the time they filled my order, the item was no longer available. Unknown date now. Sent an email today. Placed a call today for call back. Still waiting. Don't understand why item is not removed from inventory at the time of sale to avoid sale to someone else.

The Bromic Tungsten mobile patio heater is great.
Ordered from patio products. Process was smooth.
Delivery much slower than stated. No update for shipment past Seattle distribution. No response to mail inquiry. Telephone + endless loop, no response.
Finally, shipment arrived.
Assembly ok, except some of the provided screws do not fit.
E-mail inquiry with pictures sent, no response.
Reminder sent, no response.
Conclusion: pure distribution, zero customer service.
Thanks, but at high end products that is not acceptable

Don't walk, but RUN to another website or vendor. I waited for the 2-3 week window for my order and when it arrived it was gym equipment, so I refused. I've tried to reach them via phone and email for 3 days and no response. So, I've turned it over to AMX to dispute the charges.

I would never recommend this site / business to anyone!!

Was told the product was in stock and given an estimated delivery date. After that date passed I received an email stating now the item was suddenly out of stock and it would be another month delay. They had to know that way before then. Poor customer service and false advertisement.

When the date passed that I was to receive my patio umbrella, I tried calling customer service. You’ll never get through! I called 3 times and each time was on hold for 25-35 mins, never got through to anyone. I also emailed them to find out when I can expect delivery, and have never heard back. It’s terrible and unethical. Run away from Patioproductsusa.

I ordered an expensive grill to be delivered. The order confirmation said that due to COVID-19 it could be 48 - 72 hours to confirm an order. Not sure how that is relative but okay. 72 hours pass and my order still shows "processing". I cancelled the order and received a confirmation stating the charges have been reversed. Amazingly the next day the charges were posted to my credit card. Now I have to go through disputing the charge and a hold for several thousand on my credit card.

The delivery driver placed our package against the closed door of the garage and did not announce his/ her arrival in any way. Upon leaving our home, we left through the garage opening the door and the because of the driver's negligence our package crashed to the concrete floor of the garage. If there's the slightly damage, we will be returning this product for a full refund and never purchasing from this company again. This never happens when we order from Amazon.

I tried to order the Galtech International European - 40 lb. Base Item #: 040edb but the status on the website said it could not be completed b/c of a "problem with the payment method". After checking my credit card status I found no reason. I tried to call customer service multiple times the first day and no one picked up or called me back, After several hours the order did not go through. I hit the "cancel order" button. The next day I tried to call Cust. Svc. again but could not get thru so I reordered with another card and the order went right through. The 1st order still said it could not be completed b/c of a "problem with the payment method" not "cancelled". I tried calling 3 times the 1st day and Customer service would not pick up. Called multiple times the next day and same thing. They were supposed to call back but never did both times. I kept an eye on both orders for 2 more days and 1st order still said it could not go thru. On 7/2 I saw that they had charged both of my credit cards even though I cancelled the 1st order days before it went thru. I have called 3 times after seeing they had charge both cards 7/2/20. Cust. svc will not pick up. I called again twice to the sales ext both times they answered w/in the first 5 minutes but transferred me to an endless hold. I do not know what is going on with their website or customer service phone line! Sales does pick up but did not help. I have reported this problem to my credit card

Took weeks to send me a tracking Number so I canceled my order then to tell me that I can’t cancel it BS

I have tried to phone you .I was put on hold never got hold of you. I want to cancel the item. I do not want to wait until Sept. to get the fire pit.

When I placed my order it told me the items I purchased were in stock. I received an email the following day letting me know the items I purchased were on back order for 2 months. I called customer service to ask a few questions but was on hold for 30 min. I decided to choose the option of being called back “ keeping my spot In line” I never got a call back. I’m thinking of canceling my purchase.

Ordering was easy but product showed in stock and I just received email saying it was out of stock and on back order. Good experience but not great.

You said my product was in stock and after i was charged i was told it was on back order for over a month. No one has returned my email and your phone service never picks up or calls back

Placed order on June 24, and I have not received any information regarding delivery. When I spoke to a live person after holding about 45 minute, I was told it was up to the manufacturer and the agent could not give me any further information. I do not even know if it is on backorder. I am not likely to deal with this company in the future.