Patio Products USA Reviews 

I love the products - (patio umbrellas) that I bough from you. But....your customer service is extremely poor. It is all but impossible to speak to anyone - emails are not answered and call-backs are not returned. I live in Sacramento where your reps are and there is no time difference and no excuse for the lack of service. I am still waiting for 1 item I ordered and am getting very close to cancelling that. It was supposed to be sent with expedited shipped as the item was in the warehouse. It still shows “processing “.
I’m really disappointed.

Terrible service. I have ordered umbrella cover from them. Before ordering i have consulted with their specialist through the chat to pick the right model. They sent me a cover that does not fit my umbrella. I sent them couple of emails requesting either replacing the product or refunding but no one bothered to respond. I spent hours and hours in their phone and no one picked up the phone. I left messages requesting call back but no one called me. I tried to return my product through the website and it does not work either. Just terrible service and i would not recommend doing business with this company.

Terrible quality

I ordered a hammock that was in stock, when actually it was not. I’ve sent 2 emails with questions for customer service and have received zero In return.

Worst customer service that I have experienced in my life. Still waiting for someone to acknowledge my calls and emails requesting missing components (screws) in a $1300 umbrella purchase. Impossible to contact by phone or emails.

This company is awful. Ordered a fire pit because site said it was in stock and would ship in 24-48 hours. I emailed several days later because I hadn't heard anything. No response. Finally, after a 2 hour wait, I got on their chat service, only to be told that it was being sent from Mfr, and after checking, they needed additional information (I had to call for them to figure this out?). Gave info, and told again it would be shipped w/in 24-48 hours. 10 days later, nothing. Waited 4 hours on cust svc line, only to be disconnected. No response to additional email inquiries. STAY AWAY! Misrepresentations on web site, no ability to contact once they've screwed up, and you'll be left holding the bag.

I only wish I read these reviews before I ordered our dining furniture and spent $1,200.00. The initial order took place on 5/25/20 and I was so excited. The set was to be delivered on or before 6/7/20 which came and went. I received an email stating it would be delivered on or about 6/16/20. NOPE! This company DOES NOT answer their phone and used COVID 19 as an excuse that they have limited operators. You had to wait for an on line chat. ON four separate occasions, I spent several hours while decorating cookie, waiting for someone to respond. NOPE! You get stuck in a que where the time ranges from 44 minutes up to 139 minutes. I placed my order number in the status bar only to find out that the order was cancelled and was told I would have a refund within 5 business days. NOPE! So here we are a month later, no dining set for my deck, no refund of a little over $1,200, and absolutely no response from the company. Funny thing though.... I ordered through Rakuten and my reward points were removed but I did not get my money. Hmmmmm. There is definitely something illegal going on with this company and I will find out and report them to whichever agency I can. They are robbers.

I would caution anybody to order from this company and read these reviews first! They show products as stock items and as soon as you order & pay, you then receive an email stating product is on back order! My order was placed on 5/27/20 and as soon as I paid I got a mail saying back order until 6/16/20! Still no contact from company and then I receive another mail on 6/19/20 stating back order with no date! This company is atrocious!!! I have tried calling and you cannot get through to anybody whatsoever! I have sent 2 emails requesting cancellation of order & refund - still no response! I am now going to place a dispute via my bank to try to recover my $1200! The worst company I have ever dealt with by far! Order with caution and do your homework before you do!!!!!

Ordered a fire pit and it said in stock, even got a confirmation email about it, then a week later was told that my item was not in stock and I would have to wait for it to be in stock on order to receive it. Emailed them asking for a full refund and never got a response and now sitting on hold for over an hour to talk to someone in customer service. Hoping I get a refund, but this company seems like bad business all around. Avoid it at all costs I say.

I STILL have not gotten my firepit and have no idea when it is coming. I've emailed twice

It’s almost been a month and no outdoor projection screen. Ordered it on may 25, they said it was shipped may 27, then on June 4 they call and said it’s been delayed. Can’t call to talk to anyone, have to chat online and the wait time was 2 hours and then they cancel the chat. Poor way to do business. I will be asking for a refund if I don’t receive by next week.

I wish I would have seen these reviews before I ordered from these con artists. They are hiding behind the pandemic - blaming it for the delays in orders, when in reality this is their favored modus operandi - offering a product online and providing a resonable time of fulfillment from date of order to receiving the product, only to charge you and then notify you that due to unforseen circumstances the order has been delayed. Then after you patiently wait through the backorder period and do not hear from them, you contact them (by waiting for hours online in queue to chat with a customer service representative - their only way to contact them!!! - what!!!) and they offer you some other garbage excuse - "oh, let me contact the manufacturer and see if we can get an update...sorry I couldn't reach anyone, the message I received said they are in a product training". Instead of going above any beyond and offering to call again later in the day, the rep says "I'll send them an email and cc you on it...this is the quickest way to hear back from them".
Did I hear back from anybody? Nope, so I have cancelled my order for a product I ordered over a month ago and I will not hold my breath waiting on a refund from the jokers. I am sure like others have stated before - I will have to contact my financial institution and claim FRAUD!!!!!!

Though I could purchase the same dining set at a lower price from a different online dealer, it was out-of-stock, so I paid the higher price to Outdoor Patio Products, USA. The next day, I received a message that the set was also out-of-stock at Patio Products, yet they held my payment. Also, their confirmation receipt described two different products. Live Chat was the only way to contact their customer service, so I initiated a chat and was put in a queue with an estimated wait time of 42 minutes. Over three hours later, the chat began! Responses took a long time as if the representative was conducting additional chats simultaneously, but after 34 minutes, the listing discrepancy was clarified, a back-order date was verified, but when I inquired about their “Lowest Price Guaranteed" policy, I was told “You already got it for our best price”, and the chat was abruptly closed. I left a rating and my comments, along with a request to cancel the order, but when I hit the submit button, it did not go through. I would like to cancel the order, but don’t want to again spend an excessively time in doing so. Unfortunately, I must say that this was the WORST experience I have ever had with an online order, and I haven’t even received the dining set.

We have cancelled our patio cover order over 1 week ago and have not been able to speak with a human when trying to cancel, still have the full charge for the patio cover on my credit card and have not gotten any updates as to when the charge will be removed from my credit card account. Very poor communication. I will have to try again tomorrow to get a refund on our $1300 purchase.

The Company had a promotion promising one week delivery or get $25.00 back. It took three weeks for the item to be delivered and the won't respond to emails or phone calls. Don't trust these jokers!

I would give these hacks zero if it was possible. About a month ago, they advertised a steel fire pit bowl as in stock and shipping in 3-6 days. We ordered it on-line. After 10 days of not hearing anything we tried calling - turns out there is NO WAY to EVER speak to a human there. ALL you can do is email - which we did multiple times asking for a status. They ignored the all emails - did not reply to one. Worst of all, they CHARGED our credit card immediately - which was over $800 almost a month ago and have not heard a word from them since. Seems like a scam to me.
After repeated attempts to get hold of someone, we cancelled the order and have not been refunded anything.
I have purchased MULTIPLE items since the coronavirus pandemic and NONE operate like this. NONE have billed a credit card immediately - then not shipped the product. If I had to wait a few days or a week for something to ship, they have ALWAYS billed the card AFTER it shipped, but not these clowns - they advertise it's in-stock, people pay for it on a credit card - then the clowns don't ship it. Now we're left fighting with these bozos to get a refund.
DO NOT USE THESE HACKS

Terrible experience with Patio Products USA. We ordered a patio set that was delivered on May 5th. When we examined the table, chairs, and base we found the table was defective as well as the base. We took pictures and immediately opened a service request for replacement. We followed up 3x looking for a status update and finally received an email that the replacement table and base was shipped. The packages were never delivered. We contacted Patio Products USA again on June 8th for a status update and have not heard back. We have began the process of returning the order since they are not able to deliver a defective free patio set. We also filed a dispute with our credit card company and provided proper documentation showing the purchase was not fullfilled. Do no purchase from Patio Products USA

Purchased some patio furniture on 4/18/20 which showed in stock. Received an email saying the item was back ordered, so I cancelled on 4/19/20. Called them many times as well as emailed them. I was told I would recieve a refund in 3-5 days. I have not received my money back as of 6/5/20. Had to file a dispute with my credit card to get my money back. BUYER BEWARE. If you have problems with your product or return, plan on getting the run around when you call them.

I responded to AB email from your company expressing I have not received the product I bought. Sadly, there was no response, even a “we will look into this matter”!
I am 100% dissatisfied!

You charged my account for an item you didn't have in stock , you cancelled my order with out letting me know and then you stated you were giving me credit which never came until I disputed it with the credit card company. Very lousy service, and you don't answer you phone