Patterson Law Motoring Solicitors Reviews 998

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making them feel at ease during stressful situations. The customer service is frequently highlighted as outstanding, with many people appreciating the attentive and understanding approach. Reviewers also commend the excellent service, noting the efficiency and ease of their overall experience, often leading to favorable outcomes. The prompt response times and clear communication are also highly valued by consumers. However, some customers also noted dissatisfaction with certain aspects of the legal advice received. A few people mentioned concerns regarding the experience or effectiveness of some appointed barristers or advocates, leading to disappointment.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the exceptional, outstanding, and... See more

Customer communications

Customers had positive experiences with contact. Reviewers consistently praise the initial contact,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

I can’t thank Patterson Law enough for guiding me through a really stressful situation. The entire team were fantastic from start to finish. Ashleigh’s support over the phone and by email was outs... See more

Company replied

Rated 5 out of 5 stars

I asked to speak to two firms due to their high pecentage of case wins for totting up points. Karen Parsons whom I spoke to was so professional, informative, emotive towards my situation and spent muc... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Faith and all the team. A family member was facing a potential totting up ban which would have caused multiple hardship to many people. Patterson Law put us at ease, put together... See more

Company replied

Rated 5 out of 5 stars

Jessica Dolan, I am vey late in leaving a review, however I believe your management also assisted in my Road traffic matter. So I hope that this still counts. Jessica, you were fantastic, still brings... See more

Company replied


Company details

  1. Law Firm

Written by the company

Specialist Motoring Law Solicitors We are specialist UK motoring lawyers and deal with between 5,000 & 6,000 motoring offence cases across England and Wales each year


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

998 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Motoring advice…

I got advice regarding motoring offences over the phone, hopefully good advice. Rachel & Danny know their stuff, very good. If I had decided to take it to court, they would've been batting for me.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

I received notification of prosecution…

I received notification of prosecution for driving at 37mph in a 30mph zone. As I have 10 points a potential further 3 points would result in a driving ban.
I contacted Patterson Law for advice and was given clear guidance on the issues affecting my predicament and Karen was extremely helpful in advising on how I should proceed.

April 14, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Wayne for taking the time to share your experience with us. We’re pleased to hear that our guidance helped clarify the situation and that Karen was able to support you so effectively at such a stressful time.

Rated 5 out of 5 stars

Legal advice , Motoring offence

I spoke to 4 different law firms today to get legal advice as regards a particular issue, Patterson Law being the last. Although the concluding feedbacks were the same , Rachel Saunders from Patterson Law was the only one who very clearly and convincingly explained the options and reasons behind same to me (she even followed up the phone conversation with a brilliant explanatory email which I can refer to). If she was the first person i spoke to, there wouldn’t have been a need to speak to the other law firms. I ended the phone call to her very clear headed and happy . I will recommend her time and time again. Thank you very much Rachel Saunders. God bless

April 7, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Femi , we’re delighted to hear how clearly Rachel was able to guide you through your options and provide reassurance at such an important moment. Thank you for your kind recommendation and thoughtful words.

Rated 5 out of 5 stars

Great job from start to finish

Great job from start to finish. Nika was superb! The barrister was brilliant too. Court hearing went good overall. Ban avoided

April 1, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Samuel for your kind feedback. We’re delighted to hear that Nika and the barrister provided such strong support and helped you achieve a great outcome

Rated 5 out of 5 stars

AMAZING

I cannot recommend Paterson Law highly enough!
I was caught using my phone while driving and, with 9 points already on my licence, I was facing the very real possibility of losing it entirely. From the very first contact, the customer service was outstanding. I was assigned to Kezzia, who handled my case brilliantly. She was attentive, understanding, and incredibly thorough — she didn’t miss a single piece of information needed from me.
Kezzia was always at the end of the phone whenever I needed to speak to her and kept me regularly updated on my case and the upcoming court hearing, right up until the day I went to court. Thanks to her hard work and dedication, I managed to keep my licence. Without her help, I wouldn’t be driving today.
I can’t thank Kezzia enough for the exceptional service she provided. I would happily give her and the team at Paterson Law far more than 5 stars!

January 30, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Bradley for taking the time to leave such an amazing review. We’re delighted to hear how well Kezzia supported you throughout your case and that her dedication helped you keep your licence. We truly appreciate your kind words and your recommendation to others.

Rated 5 out of 5 stars

Late on a Friday afternoon I made a…

Late on a Friday afternoon I made a simple enquiry about an NIP being potentially out of time, and first thing on Monday morning I received a most comprehensive and enlightening reply from Ellen, one of the senior legal eagles at Pattersons. Frankly it was quicker than I anticipated and much more informative than I could have asked for. First class professionalism. I will use them again and recommend them to everyone in my social circle.

March 30, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Michael, for your positive review. We really appreciate your feedback and are delighted to hear that Ellen was able to assist you so promptly. Your recommendation means a great deal to us.

Rated 1 out of 5 stars

Misled as to the level of expertise I would get from my solicitor on the day vs their 92% success rate

I strongly believe I was misled as to the level of expertise I would receive for a 92% success rate and that the service provided fell below the standard I was reasonably entitled to expect.

Had I been made aware of the solicitor’s lack of experience, I would not have proceeded with this firm and paid £1,400 for an unexperienced solicitor. Honestly, I would've had a better outcome doing it alone as this is what I ended up doing, but with little preparation as before the case, I fully trusted the solicitor had all the information from me (which they did have) to argue my case for me, but I had to argue it myself.

Before the case for the case handler and person who answered my call they were great and 2 weeks ago I gave a 5 star review (I do not give bad reviews at all usually but it is important you know the solicitor you get on the day may be unexperienced and you would be better doing it yourself and preparing more or going with another firm who don't have inexperienced and poor solicitors amongst the good ones.

March 23, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your feedback Sian. We’re sorry to hear about your experience with your advocate, and we’ll be in touch shortly so we can discuss this with you properly.

Rated 5 out of 5 stars

Honest advice - given freely & generously

I managed to place myself in a tricky situation and having phoned around a few solicitors who provided a mediocre response, I was lucky enough to speak with Rachel who gave me very clear advice during a free telephone consultation on the best course of action. She further emailed a summary of our conversation along with expected outcomes of different scenarios. This assisted me in deciding how to best deal with the situation and for that I am truly grateful for her time and honesty.

March 27, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your review Sandra. We're really pleased that Rachel’s clear advice and follow‑up summary helped you work through a difficult situation with confidence. We appreciate you sharing your experience and are glad we could support you when you needed it.

Rated 5 out of 5 stars

5 stars isnt enough

5 stars isnt enough. Karen was so helpful initially giving my instruction on what to do regarding my issue. I then spoke to her assistant who called me back on 2 occasions to go through everything with me in lamens terms. Making it clear where I stood. There advice is unparalleled. Amazing service.

March 24, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Syeda , thank you so much for your wonderful review, we’re thrilled to hear that our team, especially Karen and her assistant, were able to support you so clearly and thoroughly.

Rated 2 out of 5 stars

Exceptional Hardship case

For those people hoping for success in an Exceptional Hardship case from my experience the case hangs on two things . 1.The choice of advocate and 2. The willingness of the magistrates to listen to your case. My solicitor used by PL was excellent but the Advocate was poor, did not present the case well and went down an approach that was against the view of the solicitor . Even in the selection process of the advocate I felt the choice of advocates was poor and there was no measure of their success rate. The magistrates did not seem to take into account any of the information provided so if you’re in the Bath area you have little chance of success . Don’t be fooled by the success rate claimed by PL because the use of the advocate is key.Oh and by the way it took 18 months to get to court be prepared for anguish and disappointment.

March 10, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Michael, thank you for taking the time to share your feedback. We’re pleased to hear that you found the solicitor’s guidance excellent, and we’re sorry that the advocacy on the day didn’t meet your expectations.

Rated 5 out of 5 stars

Some great advice from Rachel

Some great advice from Rachel, very friendly and understanding, with no judgement.
Gave me a free phone call and follow the advices up with email.

December 8, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your lovely feedback. We're so pleased to hear that Rachel’s support made a positive difference.

Rated 5 out of 5 stars

2 no insurance offences within 3 years

I had an no insurance driving offence last year and also another one so 2 within 3 years, I thought i was definitely going to be banned, I instructed Patterson Law and Eloise who constructed my case was absolutely excellent, kept me in the loop every single time, went to court yesterday and met with Dale who was my barrister, he did an absolutely amazing job in court I was so nervous thinking I was going to be banned for 6 months BUT the court found exceptional hardship and the result was amazing! No disqualification but the standard 6 points and a fine, my life and my job has been saved thankyou so much to Patterson law for helping me so much to win this case

March 19, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Brandon for sharing your experience with us. We’re delighted to hear that Eloise kept you fully supported throughout and that Dale achieved such a positive outcome in court, avoiding a disqualification.

Rated 5 out of 5 stars

Very helpful advice on my case

Very helpful advice on my case from Hilary, thank you

March 19, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you, Thomas, for your 5‑star review. We’re delighted to hear that Hilary’s advice was helpful

Rated 5 out of 5 stars

Quality Informative Advice

The time and advice offered by Karen Parsons was first rate and much appreciated. Wonderful service from Patterson Law once again.

March 16, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Geoff for leaving such a positive review. Karen will really appreciate your kind words.

Rated 5 out of 5 stars

Brilliant advice and service

Pleasantly surprised. It was genuinely free advice, freely given in a matter of hours from my initial query
Put my mind at rest. Rachel was on the ball. Knew her subject and followed up in a matter of minutes with with written confirmation on our discussion
I don’t normally bother with reviews, but definitely had to this time.

March 10, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Chris for taking the time to leave such a lovely 5‑star review. We're delighted that Rachel’s prompt advice and clear follow‑up made the process straightforward for you.

Rated 5 out of 5 stars

So professional and knowledgeable, you immediately feel in good hands!

I asked to speak to two firms due to their high pecentage of case wins for totting up points. Karen Parsons whom I spoke to was so professional, informative, emotive towards my situation and spent much time talking through the options with me. I proceeded with them immediately as I felt confident and her knowledge was so vast and spot on, I didn't even bother talking to the other firm. Thanks so much, really friends and called me so quickly after I put forward my circumstances.

March 9, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Sian for your wonderful 5‑star review. We’re delighted to hear that Karen provided such professional, supportive guidance and that you felt confident moving forward with us straight away

Rated 5 out of 5 stars

Prompt, informative, clear advice

Prompt, informative, clear, easy to understand, friendly advice that provided all I needed to make an informed choice on my options. The best one could expect from a legal expert in the field.

March 6, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Carole for sharing such lovely feedback. We’re really pleased to hear that our prompt, clear and friendly advice helped you feel confident about your options.

Rated 5 out of 5 stars

I wasn't on hold for too long I…

I wasn't on hold for too long I explained my situation and was helped straight away with great advice, with genuine help and had a much better peace of mind.

March 3, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your review. We’re so pleased to hear that you received prompt support and clear guidance, and that it helped give you peace of mind

Rated 1 out of 5 stars

Patterson's provided erroneous…

Patterson's provided erroneous information, with no evidence and were only interested in me paying there fee, even though there was less than a 1% chance of success

March 2, 2026
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your review Bruce. We have since had the opportunity to speak with you directly to discuss your concerns in more detail.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look