Paul Smith Reviews 37

Been into the Nottingham store on Saturday 19th June with my husband To look at some trainers, the trainers in question weren’t in store but your fabulous store assistant Rachel was unbelievably friendly and helpful, she guided us to a pair that would be a similar fit, tried the trainer on (which fit) so Rachel suggested she could order these online with her, she acted like nothing was too much trouble! Well done Rachel and Paul Smith for employing a star - 10 out of 10

Always excellent. Every order, everything ordered is always excellent from Paul Smith U.K.

Brilliant product range, and very helpful customer service staff when the Royal mail returns link was not working.

Received a 3 pack of socks as Xmas present.
Poor quality procuct, should not have got through quality control. Raised concerns with Customer Service and just got patronising response with no attempt to accept any liability!
Terrible all round and would have given 0 stars if allowed to!

Really bad quality shoes

Can’t get replacement soles from them or their shoe suppliers

Absurd

I'm so impressed with Paul Smith's customer service! My experience has been absolutely superb.

I want to single out Asha Mansaram in the customer services team and Alberto Sonnino who is a Supervisor at the King's Cross store. Both of them went the extra mile for me.

I was after a specific Xmas present and sadly there wasn't any left in stock on the website. I enquired as to whether there would be any stock coming back in before Xmas, unfortunately there wasn't. However, between Asha and Alberto they were able to locate the product I wanted from a store and have it personally shipped to me, wrapped especially to be purposed for a gift. Not a lot of big name retailers would go to these lengths to service one customer.

Thank you Paul Smith and their fantastic employees for making shopping with them an absolute pleasure.

Quality products but the buttons are too tight, the waist is smaller than other jeans of the same size and the leg is longer than other regular size jeans.

Hands up! I’m a Paul Smith fan. Have been for many years but it’s only in the last couple of years that I’ve gone back to purchasing his designs. I get the odd item at full price but mostly wait for the sales because for me this is where you get the real value of really well made clothing, shoes and accessories. The sales are great. I try to wait until they go to 50% marked off but have learnt that at times you have to jump in at 30% otherwise the item will sell out. The quality of Paul Smith products are excellent. I order online for using a free click and collect in store. That way if I don’t like the item ordered, I can get an immediate refund. I’m never had any problems with quality control or service. The one time when ordered an item which was found not to be in stock, I received an apology with a £30 credit. I bounce between Paul Smith, Cos and occasionally Karl Lagerfeld. Very happy doing so. So thumbs up with a high recommendation.

Quality products but sizes are completely ancient. Most people nowadays, even muscly men, have slim waist and Paul Smith's sizing doesn't reflect that at all.

Absolutely great service - probably the best customer service ever! Every online store could learn something from this shop!

very helpful and understanding and he kept on asking if there was anything i needed to know and helped in evry way possible

My beautiful Paul Smith trainers have lost all the outer lining and have cracked and peeled Paul Smith customer services weren't very interested as I could not produce a receipt for returning to store .If the company saw my wardrobe of Paul Smith Merchandise they would see a very good and satisfied customer sorry Paul Smith not any more !!!
Your customer services and after sales is awful and you should take a look at yourselves.
Thanks and I hope people will think twice When purchasing there trainers pound for pound Primark Trainers are better.

I purchased a pair of shorts that cost £92.00 reduced from £130.00, when washing for the first time I followed the instructions and handwashed at a cool temperature. Within one minute the bowl was full of various colours. I removed the shorts and dried them hoping they would dry ok but they didn't so I used a colour run which did not work, although more dye came out of the garment. I contacted Paul Smith last June and after various emails and 8 months later they have concluded that I must have washed the shorts with another garment even though I know this not to be true and have maintained this all along. They claim to have washed them which was at my request and no further dye came out. I would not waste my time returning a garment if it was my fault but I know this is not the case. Will NEVER buy from Paul Smith again. To take 8 months to resolve!!! an issue is a disgrace.

I value and really look after my belongings, which is why I was so annoyed at Paul Smith for selling me some cheaply made eye glasses which lasted the grand total of 13 months. Shoddy quality for a premium price.. Be warned!