Paul Crowley & Co Solicitors Reviews 

308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making the process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency, clear communication, and quick response times. Reviewers often highlight the personalized care and guidance received, especially during complex situations, which instilled confidence and eased worries. However, some customers reported dissatisfaction with the reception staff, citing rudeness and an unwillingness to provide assistance. A few other people also felt that their cases were not prioritized, with one reviewer being told they were

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, with many describing their interactions as excellent,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve sold numerous properties in the past and dealt with a lot of conveyance solicitors and Paul Crowley I’d use again no problem. I dealt with a lady called jenna who’s surname escapes me and matty k... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Jenna Gall for all the help and guidance she provided in the buying and selling of our home. It wasn’t a straightforward process due to many challenges but with her expertise, pat... See more

Company replied

Rated 5 out of 5 stars

I'm so glad this company were recommended to me by our estate agents. They were very professional, always available wth my queries and everything went so smoothly I'd highly recommend any1 to use them... See more

Company replied

Rated 5 out of 5 stars

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly an... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Paul Crowley & Co Solicitors, solid reputation has been built on providing quality legal advice to the communities of Liverpool since 1991, and to this day remains committed to providing an exceptional level of service to the people of Liverpool from its Anfield based head office. The Paul Crowley & Co Solicitors Promise… Your case will be handled by a named suitably qualified and experienced fee earner, with his or her assistants in support. We will regularly keep you updated with the progress of your case and the costs involved We will return your calls and emails within the same working day. We will respond to your letters within 24 – 48 hours. We will use straightforward language and use legal ‘jargon’ only when necessary. We will be friendly and approachable at all times. We will deal with you in a respectful and professional manner. We will ask you for your feedback on the service we have provided.


Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(308)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous staff at Paul crowley.

Lovely understanding staff from receptionist to Annie Hayes and Matthew kay solicitor. Always contactable, get back to you straight away . I felt as if I was supported through my experience.

January 26, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Tracey, Thank you for sharing your positive comments on the conveyancing service you received from Annie and Matthew from our property team at Paul Crowley & Co. Thank you for your 5 Star Review.

Rated 5 out of 5 stars

Makes everything easy..

I'm a foreigner and I'm not familiar with how things work here.. thanks to Paul Crowley, as Matthew my solicitor, everything was super easy from day one till the end.. I'm very pleased by their conveyancing service and definitely recommend..

January 19, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Deniz, Thank you for sharing your positive comments on the super easy conveyancing service you received from our property team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

I used Paul Crowley to conveyance for…

I used Paul Crowley to conveyance for moving house, both buying and selling. I dealt with Matthew Kay from the beginning of the process and he was excellent from start to finish. Matty kept me updated through the process and I was able to contact him at any time for help. This is the second time I have used Paul Crowley for conveyancing and I would highly recommend them and especially Matty for anyone considering using their services.

December 5, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi M Crosbie, Thank you for sharing your positive comments on the conveyancing service you received from Matthew and our property team at Paul Crowley & Co. We appreciate you returning to us, recommending us and thank you for your 5 Star Review.

Rated 5 out of 5 stars

I recently used Paul Crowley to…

I recently used Paul Crowley to purchase my property.
Matthew Wignall dealt with this purchase . I found him professional through out the process. He updated me along the way. I would definitely recommend him and will be returning with any further business.

January 4, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Sandra, Thank you for sharing your positive comments on the conveyancing service you received from Matthew and our property team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

I recently used Paul Crowleys to obtain…

I recently used Paul Crowleys to obtain Lasting Power of Attorney for my mum. Everyone in the Private Client Team were really helpful, I would highly recommend them to everyone and they’ll be my first choice in future.

November 30, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Sophie, Thank you for your high praise on the service you received from Carla and our Private Client team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

HUGE Thank you to the Paul Crowley…

HUGE Thank you to the Paul Crowley team, especially Matty who made our experience of 1st time buyers stress free. He went above and beyond for us. He is very professional and polite and we would highly recommend. You were amazing Matty. Huge thanks again ☺️

December 8, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Jess, Thank you for sharing your positive comments on the conveyancing service you received from Matty and our property team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 1 out of 5 stars

Employed this solicitor to deal with a…

Employed this solicitor to deal with a family law issue it was an easy straight forward case couldn’t believe they employed a barrister who had no idea of the case and was as incompetent as them the barrister completely got the wrong end of a simple situation which wasn’t complicated and caused the situation to now become very complicated frustrated wasn’t the word but these solicitors lied saying they had barrister I’d used in the past when plainly they didn’t I tried to put a complaint in about there solicitor who was only actually a paralegal and she was totally useless but they wouldn’t allow me to put a complaint in I tried numerous times by email they kept getting this useless person to respond I in the end called a few times as they repeatedly put her on the phone to sort a complaint out about herself totally unprofessional firm when I politely insisted that they takes complaint there head of family law Edwina insisted that instead of taking my complaint she decided to take me of there books and tell me to go and find another solicitor the most pathetic useless company of solicitor my advice is steer clear I even had a compensation injury claim with them and because of neglect of case they knackered this up I’m going through ombudsman with them as I feel so strongly that they think they can get away with h this luckily my family case as been going on a while and I’m used to court proceedings but this could have been very different for somebody who was new to this and at there witts end it could have drove a worried parent on the edge to do something silly as many people take there lives over things like this my strong advice is keep well away from this firm of solicitors they don’t have your interest at heart and really don’t care what happens to you and your so as I say my advice is keep clear of this firm find a real professional otherwise you’ll live to regret it as lives to precious to let these cowboys look after your and your family’s interest and welfare KEEP CLEAR or you’ll be sorry you used them

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve had the pleasure of working with Jane Butterworth

I’ve had the pleasure of working with Jane Butterworth on a couple of occasions now. She kept me fully updated on the purchase of our freehold tile. She’s hard working and gets the job done. She’s fantastic!

December 14, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Jo, Thank you for sharing your positive comments on the fantastic conveyancing service you received from Jane and Paul Crowley & Co's property team, your 5 Star Review is much appreciated.

Rated 5 out of 5 stars

Easy Dealings, excellent outcome.

Pleasure to deal with Jamie from start to end of claim. Professional, polite & made a difficult situation easy & stress-free. Communication was clear, informative & often. Would definitely & heartily recommend Paul Crowley & Co solicitors...

December 8, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi nuddydust, Thank you for sharing your positive comments on the service you received from Jamie and our Personal Injury team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

Highly recommend Paul Crowley Solicitors…

Cant recommend Paul Crowley Solicitors enough, especially Matthew Kay, who went above & beyond to help us though many challenges in purchasing our new home.

December 7, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi DF, Thank you for sharing your positive comments on the conveyancing service you received from Matthew and our property team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

Great service once again.

I've used PC a few times now when selling property and each time the service has been the best I have experienced. You never have to chase them to get things done which i have found to be the case elsewhere. Matty handled this sale for me and and his service and help was brilliant. I'm taking another property to market in the coming weeks and will certainly be asking Matty to handle things again

Highly recommend

Alex Kevan

December 5, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Alex, Thank you for sharing your positive comments on the conveyancing service you received from our property team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for looking to use our services again in the future.

Rated 5 out of 5 stars

Very happy with service

I was so happy with the way Ashleigh handled my case from start to finish. She was always on hand to answer any questions I had, listen to my worries and put my mind at ease. She really made such a stressful time so much easier I can’t thank her enough for all her help. If it was her day off Elle would always get back to me on any queries I had and was lovely too. Such a great team. Would definitely recommend!

December 5, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Sophie, Thank you for sharing the positive comments on the service you received from our Family Law team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent, nothing was no bother to them, they helped me every step of the way, was always on the other end of the phone if I needed them, can’t thank them enough for such a no problem quick sale of my house thank you mathew and your team

November 30, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Lucy, Thank you for sharing your positive comments on the excellent conveyancing service you received from Paul Crowley & Co's property team, your 5 Star Review is much appreciated.

Rated 5 out of 5 stars

Brilliant Service

Like to thank Matty for all his help with sale of my house, always kept me informed throughout the process, always there to answer any questions.Matty did a brilliant job and i would highly recommend him Thanks again Matty

November 17, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Barry, Thank you for sharing your positive comments on the conveyancing service you received from our property team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

Outstanding Solicitor

We had an outstanding service from our solicitor Matthew and Paul Crowley as a whole. He gave us constant updates throughout the whole process and gave us a clear understanding of what was going on and needed to be done at all times. Our whole deal was completed very fast without any problems. I couldn't recommend Matthew high enough and will definitely be returning in the future if I am to move again. 10/10

November 17, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Daniel, Thank you for sharing your positive comments on the outstanding conveyancing service you received from Matthew and our property team at Paul Crowley & Co, your 5 Star Review is much appreciated. Thank you for recommending us and we look forward to you using our services again.

Rated 5 out of 5 stars

Excellent Service

Excellent service from Matty, he went above and beyond to keep us up to date. Nothing was too much trouble, calls always returned and any queries were answered expeditiously. Thank you so much for all your help.

October 27, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Margi, You are welcome and thank you for sharing your positive experience on the conveyancing service you received from Matty and our property team at Paul Crowley & Co, your 5 Star Review is much appreciated.

Rated 5 out of 5 stars

Very efficient service

Very efficient service, at a good price

Matt provided updates and responded to queries quickly

He was very reassuring (I'm a natural worrier)

Before instruction (whilst deciding who to go with), Hayley did the same

Would recommend

November 7, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi John, Thank you for sharing your positive comments for Matthew and Hayley from our conveyancing team. Your 5 Star Review for Paul Crowley & Co is much appreciated and thank you for recommending Paul Crowley & Co's services to others.

Rated 5 out of 5 stars

Excellent service

I had the pleasure of dealing with Matthew throughout my house purchase. The best way I can describe the experience is exceptional. Matthew was in constant contact with me with updates with the progress. He was keen to explain and give me information on anything I weren't sure on. The whole process was a lot quicker than I had imagined and from start to finish took less than 3 months. Matthew is a huge credit to the company and if I move house again then I will definitely use Paul Crowley just to work with Matthew again.

November 10, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Steven, Thank you for sharing your positive comments on the exceptional conveyancing service you received from Matty and our property team at Paul Crowley & Co, your 5 Star Review is much appreciated. We look forward to you using our services again.

Rated 5 out of 5 stars

First Time Buyer Review

Matty, Annie and the rest of the team at Paul Crowley & Co were a great assistance to me throughout the process of purchasing my first home. I am very thankful for their diligence and ability to explain requirements and go through paperwork. They were available at all times and were often quick to respond via email or on the phone when necessary. Thank you

November 10, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Gregor, Thank you for sharing your positive comments on the conveyancing service you received from Matty and Annie from our property team at Paul Crowley & Co Solicitors, your 5 Star Review is much appreciated.

Rated 5 out of 5 stars

Used Matty for a conveyance on an…

Used Matty for a conveyance on an auction property. His swift work got the sale through quickly. Highly recommend!

November 8, 2023
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Phil, Thank you for sharing your positive comments for Matty and our property auction team, your 5 Star Review for Paul Crowley & Co is much appreciated.

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