Paul Crowley & Co Solicitors Reviews 

308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making the process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency, clear communication, and quick response times. Reviewers often highlight the personalized care and guidance received, especially during complex situations, which instilled confidence and eased worries. However, some customers reported dissatisfaction with the reception staff, citing rudeness and an unwillingness to provide assistance. A few other people also felt that their cases were not prioritized, with one reviewer being told they were

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, with many describing their interactions as excellent,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve sold numerous properties in the past and dealt with a lot of conveyance solicitors and Paul Crowley I’d use again no problem. I dealt with a lady called jenna who’s surname escapes me and matty k... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Jenna Gall for all the help and guidance she provided in the buying and selling of our home. It wasn’t a straightforward process due to many challenges but with her expertise, pat... See more

Company replied

Rated 5 out of 5 stars

I'm so glad this company were recommended to me by our estate agents. They were very professional, always available wth my queries and everything went so smoothly I'd highly recommend any1 to use them... See more

Company replied

Rated 5 out of 5 stars

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly an... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Paul Crowley & Co Solicitors, solid reputation has been built on providing quality legal advice to the communities of Liverpool since 1991, and to this day remains committed to providing an exceptional level of service to the people of Liverpool from its Anfield based head office. The Paul Crowley & Co Solicitors Promise… Your case will be handled by a named suitably qualified and experienced fee earner, with his or her assistants in support. We will regularly keep you updated with the progress of your case and the costs involved We will return your calls and emails within the same working day. We will respond to your letters within 24 – 48 hours. We will use straightforward language and use legal ‘jargon’ only when necessary. We will be friendly and approachable at all times. We will deal with you in a respectful and professional manner. We will ask you for your feedback on the service we have provided.


Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(308)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a flawless experience with Paul…

I had a flawless experience with Paul Crowley .
They were always helpful and available to give regular updates and sort any issues .
Special thank you to Matthew Kay
Could highly recommend

April 11, 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Jane, Thank you for your positive comments for Matthew and our conveyancing department. From all the team at Paul Crowley & Co thank you for your 5 star review and for highly recommending us, it is much appreciated.

Rated 5 out of 5 stars

From the beginning to the end I had an…

From the beginning to the end I had an amazing service from Matty Kay at Paul Crowley & Co Solicitors. Matty was there for me throughout the sale of the house and he kept my stress levels at bay because I had to deal with a lot. Matty was very supportive and very helpful answering my questions and concerns. He was quick smart professional and of course friendly and very approachable. I will definitely be using his services again. Every communication was clear and he always gave a quick response. Matty is young and dynamic he will go along way in his career. Well done Matty for a top notch service and making every thing go smoothly Top Man👍thanks a million Matty

March 28, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Theresa, Thank you for your positive comments on the amazing service you received from Matt and our conveyancing team. From everyone all at Paul Crowley & Co, thank you for your 5 star review is much appreciated.

Rated 5 out of 5 stars

Could not recommend enough

Could not recommend enough! Matthew Kay was the Conveyancing Executive for the sale, he was so helpful, making the whole purchase experience as stress free as possible. The sale was completed within a very timely manner, this was thanks to Matthew’s level of professionalism and competency :)

March 25, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi SG, Thank you for your positive comments for Matthew and our conveyancing department. From all the team at Paul Crowley & Co thank you for your 5 star review and for recommending us, it is much appreciated.

Rated 5 out of 5 stars

Amazing service from Paul Crowley

Amazing service from Paul Crowley - Matt worked on my house sale and new purchase and was fantastic - kept us updated throughout and made the process go smoothly. His advice and support cant be faulted - thank you so much!

March 19, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Emma, Thank you for your positive comments on the amazing service you received from Matt and our conveyancing team. From us all at Paul Crowley & Co, thank you for your 5 star review is much appreciated.

Rated 5 out of 5 stars

Amazing people always there when needed…

Amazing people always there when needed thank you.

March 11, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Dawn, Thank you for your positive comments about the team at Paul Crowley & Co and that we were always there when needed, from all the directors and staff thank you for your 5 star review, it is much appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service from the team at Paul Crowley when selling a property on behalf of a relative. Communication was prompt and efficient and service received from Matthew Kay was professional and attentive. Highly recommended.

March 15, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Gareth, Thank you for your positive comments on the excellent service you received from Matthew and our conveyancing department. From all the team at Paul Crowley & Co thank you for highly recommending us, your 5 star review is much appreciated.

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.
I sold a property and my point of contact was Matthew Wignall, he was great to deal with and made the whole process stress free and straight forward.
I would certainly recommend.

March 14, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Tony, Thank you for your positive comments on the stress free and straightforward service you received from Matthew (Wignall) and our conveyancing department. From all the team at Paul Crowley & Co thank you for your 5 star review and for recommending us, it is much appreciated.

Rated 5 out of 5 stars

Very good service

I just completed a purchase on a house through Crowleys. From first putting in the offer to completing the purchase, it all went very smoothly, and any questions I emailed in during the process were promptly replied to by Matthew Wignall, who was dealing with the purchase. Very happy with the service!

March 14, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi John, Thank you for your positive comments and that you were very happy with the service you received from Matthew (Wignall) and our conveyancing department. From all the team at Paul Crowley & Co thank you, your 5 star review is much appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service

Nicola Stevenson is the solicitor that helped us buying a property. She is a great solicitor, really professional, no problem ever in communication as she would always keep us informed with everything. I really recommend her and their conveyancing team to anyone who is looking for solicitors! Will definitely be coming back to them in the future if needed :)

February 14, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Ioredana, Thank you for your positive comments on the professional service you received from Nicola and our conveyancing team. Your 5 star review is much appreciated and thank you for recommending our legal services to others.

Rated 5 out of 5 stars

Job Well Done

Living in Canada and given the different time zones, legal requirements and processes, it was important to have a competent solicitor involved in the sale of my property in Liverpool, UK. Matthew Kay of Paul Crowley & Co was an excellent choice. He always responded in an informative and timely manner to the various issues and questions that arose and I would have no hesitation in using or recommending his services in the future.

March 8, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Peter, Thank you for sharing your positive comments on the legal service you received from our Conveyancing team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

Top quality support

I would like to particularly thank Mark, Aaron and Andrea for their hard work and attentiveness on what was a challenging case. Last year was the most distressing year of my life and without the support of Paul Crowley & Co I do not know how I would have gotten past it. I fully recommend this company for any legal case or matter for support. Thank you so much for being there for me.

Rej

December 4, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Rejwan, You are welcome and thank you for sharing your positive comments on the legal service you received from Mark, Aaron and Andrea and that you are so pleased with the outcome from the team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

Really helpful.

March 1, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi JY, Thank you for sharing your positive comments on the service you received from Paul Crowley & Co and for your 5 Star Review it is much appreciated, thank you.

Rated 5 out of 5 stars

Conveyancing service did exactly what…

Conveyancing service did exactly what it said on the tin, Matthew Wignall, solicitor involved kept me up to date when needed, efficient service, fees higher than some online companies but I prefer the personal contact. Have bought and sold now with Paul Crowley and would use them again

March 1, 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Julie, Thank you for sharing your positive comments on the efficient service you received from Matthew and our Conveyancing team. Your 5 Star Review for Paul Crowley & Co is much appreciated, we look forward to being of service to you again in the future..

Rated 5 out of 5 stars

Excellent service

The solicitor that helped us buying a property was Matthew Kay. He is a great solicitor, really professional, no problem ever in communication as he would always keep us informed about any little change and anything we asked for he would provide. I really racommend him and their conveyancing team to anyone who is looking for solicitors! Will definitely be coming back to them in the future if needed :)

February 28, 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi there, Thank you for sharing your positive comments on the conveyancing service you received from Matthew and our property team at Paul Crowley & Co. We appreciate you returning to us, recommending us and thank you for your 5 Star Review.

Rated 5 out of 5 stars

EXCELLENT SERVICE

AMAZING 5 STAR SERVICE

Thank you to Matt Wignall and Hayley from the property team at Paul Crowley & Co for their excellent service, highly recommended will use their services again.

February 16, 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Danny, Thank you for sharing your positive comments on the excellent conveyancing service you received from Matthew and Hayley from our property team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us, we look forward to you using our services again.

Rated 5 out of 5 stars

Legal aspects of house purchase was…

Legal aspects of house purchase was handled by Matthew Wignall from Paul Crowley Solicitors. His professionalism and communication was excellent throughout the process & support thoroughly appreciated. Would not hesitate to recommend Paul Crowley & Matthew.

February 16, 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi CG, Thank you for your positive comments on the professional and excellent service you received from Matthew. Additionally thank you for recommending Matthew Wignall and Paul Crowley & Co, it is very much appreciated.

Rated 5 out of 5 stars

5 STAR TEAM, 5 STAR SERVICE

Paul Crowley & Co's conveyancing team handled the recent sale of our property. The buyer was extremely keen to expedite matters and Matthew Wignall responded swiftly and efficiently, achieving completion in a very short timeframe. In addition, the team kept us fully informed throughout the whole process and any concerns we had were responded to without delay. We would have no hesitation in recommending Paul Crowley & Co and would certainly use their services again in the future.

February 2, 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Sandie, Thank you for sharing your positive comments on the 5 star conveyancing service you received from Matthew and our property team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

Wholeheartedly recommend Matty :)

Matthew Kay did the conveyancing for the purchase of my first property. Matty kept me updated throughout the process, took the time to explain anything I didn't understand, answered my (many!) questions and chased the sellers to progress the purchase and complete in a very short timeframe. Matty's friendly, responsive and conscientious approach took the stress out of the process for me and I felt I was in safe hands. Wholeheartedly recommend Matty - thank you so much for your help! :)

February 2, 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Francesca, Thank you for sharing your positive comments on the conveyancing service you received from Matthew and our property team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

Positive experience

I used Paul Crowley to purchase my house, after previously having a positive experience. I was assigned Matthew Wignall and he done a fantastic job. The service was excellent, Matt responded to all my emails promptly, chased my seller’s solicitor often (too often unfortunately, do not use online estate agents solicitors!) without me having to ask and kept me informed all the way through. I would use again and wouldn’t hesitate to recommend.

January 31, 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Katie, Thank you for sharing your positive comments on the excellent conveyancing service you received from Matthew Wignall and our property team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

Matt from Paul Crowley was great!

We have dealt with Matt from Paul Crowley Solicitors and he was great with us the whole way through helping us get our first house. It was all new to us but Matt's communication all the way through was excellent! Would definitely recommend any to go with him and Paul Crowley!

February 1, 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Mark, Thank you for sharing your positive comments on the excellent conveyancing service you received from Matt and our property team at Paul Crowley & Co. We appreciate you recommending us and thank you for your 5 Star Review.

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