Paul Crowley & Co Solicitors Reviews 

308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making the process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency, clear communication, and quick response times. Reviewers often highlight the personalized care and guidance received, especially during complex situations, which instilled confidence and eased worries. However, some customers reported dissatisfaction with the reception staff, citing rudeness and an unwillingness to provide assistance. A few other people also felt that their cases were not prioritized, with one reviewer being told they were

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, with many describing their interactions as excellent,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve sold numerous properties in the past and dealt with a lot of conveyance solicitors and Paul Crowley I’d use again no problem. I dealt with a lady called jenna who’s surname escapes me and matty k... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Jenna Gall for all the help and guidance she provided in the buying and selling of our home. It wasn’t a straightforward process due to many challenges but with her expertise, pat... See more

Company replied

Rated 5 out of 5 stars

I'm so glad this company were recommended to me by our estate agents. They were very professional, always available wth my queries and everything went so smoothly I'd highly recommend any1 to use them... See more

Company replied

Rated 5 out of 5 stars

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly an... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Paul Crowley & Co Solicitors, solid reputation has been built on providing quality legal advice to the communities of Liverpool since 1991, and to this day remains committed to providing an exceptional level of service to the people of Liverpool from its Anfield based head office. The Paul Crowley & Co Solicitors Promise… Your case will be handled by a named suitably qualified and experienced fee earner, with his or her assistants in support. We will regularly keep you updated with the progress of your case and the costs involved We will return your calls and emails within the same working day. We will respond to your letters within 24 – 48 hours. We will use straightforward language and use legal ‘jargon’ only when necessary. We will be friendly and approachable at all times. We will deal with you in a respectful and professional manner. We will ask you for your feedback on the service we have provided.


Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(308)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Accident at work - Personal Injury

My dad had a very bad injury at work and we proceeded with a claim through Paul Crowley & Co. The claim was handled by Daniel Griffiths, who was superb throughout and helped both my parents with everything. The nature of the accident has meant my dad could not work again, so this was a very delicate claim and the service we received and the final outcome, was brilliant and I cannot thank Daniel enough.

If we were to ever need to use such a service again, I wouldn’t look any further and honestly cannot recommend them enough.

I’m very satisfied with the work that was carried out and the commitment to my parents throughout, who were also delighted with the service / result. Thank you for all your hard work throughout Daniel, you’re an absolute credit to the company.

August 29, 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi John, Thank you for your positive comments on the superb service you received from Daniel Griffiths and that he is an absolute credit to the company. It is good that your parents also felt the same way and were delighted with the service and they received and would not look further should they require such a service again. Your 5 star review and recommendations are much appreciated and thank you.

Rated 5 out of 5 stars

Fantastic solicitors

Fantastic solicitors. Me and my family will not use anyone else. They always respond and are proactive in everything they do. I would recommend them to anyone

September 2, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi, it is good that your family will not use any other law firm. Thank you for your positive comments that we are fantastic solicitors and proactive in everything we do. Your 5 star review is much appreciated and thank you for recommending Paul Crowley & Co solicitors.

Rated 5 out of 5 stars

Would highly recommend Paul Crowley…

Would highly recommend Paul Crowley solicitors, went with them to purchase my first house, Matthew was brilliant, made everything easy, explained in detail, always kept me up to date, fast service all dealt with in 4 weeks. All staff I dealt with were brilliant and helpful.

December 19, 2023
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Shelley, Thank you for your positive comments on the excellent experience you received from Matthew and our brilliant and helpful conveyancing team. It is good to hear that you were kept up to date with a detailed and fast service and that you will highly recommend Paul Crowley & Co solicitors. We hope you are happy in your new home, your 5 star review is much appreciated and thank you.

Rated 5 out of 5 stars

Brilliant, thank you!

Brilliant, thank you Paul Crowley & co!
Very happy with the service, prompt communication, excellent advice and patience. Special thanks to Eileen Chisnall for her advise on my case. Big big thank you to Emma Smith for representing me on the court date. Emma’s experience got the best result on the day.
Thanks again

July 19, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Evan, Thank you for your positive comments on the excellent advice you received from Eileen Chisnall and Emma Smith. Your 5 star review is much appreciated.

Rated 5 out of 5 stars

I’ve used Paul Crowley & Co previously…

I’ve used Paul Crowley & Co previously and the experience was excellent, hence we used them again when buying our first property.

The handler in conduct Matthew Wignall was attentive and efficient and communicated things clearly and helped aid the conveyancing process for us.

It was a seamless process from our instruction to completion and we thank him and Paul Crowley & Co for that.

I would recommend to anyone looking for conveyancing to use this firm and would not hesitate to do so again.

August 1, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Dan, Thank you for your positive comments on the excellent experience you received from Matthew Wignall and our conveyancing team. It is good to hear you will use us again and that you will recommend us. Your 5 star review is much appreciated and thank you.

Rated 5 out of 5 stars

Sincere gratitude!


We wanted to express our sincere gratitude for Nicola’s exceptional assistance with both the sale of our house and the purchase of our new home. Her attentiveness and clarity in explaining every detail were incredibly reassuring and greatly appreciated. Nicola’s common-sense approach and thorough understanding of the situation were invaluable.

As you know, buying and selling a home can be incredibly stressful. Nicola’s support and guidance throughout this process significantly alleviated that stress, making the experience much more manageable.

Nicola is truly a credit to the team, and it was evident that nothing was too much to ask. Her professionalism and dedication made a significant difference, and we are very grateful for her support throughout this process.

Thank you once again for everything, Nicola, Jenna and the team.

July 15, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Joe, Thank you for your positive comments on the dedicated and professional service you received from Nicola, Jenna and our conveyancing team. Your 5 star review is much appreciated thank you, we hope you are very happy in your new home.

Rated 5 out of 5 stars

Always a reliable service and friendly and honest

I’ve been with Paul Crowley for the two of the three house moves I’ve done. I wish I could have used them for all three. I can’t fault them they’re up front and honest. More on the ball then some Solicitors I’ve had to deal with. Thank you Matty Kay for your hard work.

July 12, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Kyle, Thank you for your positive comments on the reliable, honest and friendly service you received from Matty and our conveyancing team. It is good to hear you can't fault us. Your 5 star review is much appreciated and thank you.

Rated 5 out of 5 stars

An amazing firm!

My situation wasn't straight forward, there were a lot of curve balls but they were not a problem for Paul Crowley Solicitors specifically Matthew Kay. Mathew listened and dealt with the whole situation honestly, carefully and sympathetically. The situation was completed more quickly than I thought it would be and I would most definitely recommend this firm.

July 5, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Anne, Thank you for the positive comments on the service you received from our conveyancing team. It is good to hear we completed quicker than you thought and that you will definitely recommend Paul Crowley & Co. Your 5 star review is much appreciated and thank you.

Rated 5 out of 5 stars

Easiest 5 star I have given

Easiest 5 star I have given. Matthew and Hayley were professional through the whole process. Great communication throughout. I would highly recommend.

June 24, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Dean, Thank you for your positive comments on the professional service you received from our conveyancing team. It is good to hear you will highly recommend Paul Crowley & Co. Your 5 star review is much appreciated and thank you.

Rated 1 out of 5 stars

Tried to get a Will done solicitor…

Tried to get a Will done solicitor wouldnt speak to me and when she did she couldnt get her words out. No emotion from her at all. Couldnt be bothered coming back because trying to arrange an appointment is ridiculous and all over the place. Snotty woman and clueless lad. Even the receptionist seemed fed up trying to sort it. I'll take my money elsewhere now.

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

Matty was on the ball at all times

Matty was on the ball at all times. He was quick, efficient and effective. Great communication. I would not hesitate to recommend his services. It was the best conveyancing experience we’ve had.

May 17, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Steven, Thank you for your positive comments on the quick, efficient and effective service you received from our conveyancing team. It is good to hear it is the best conveyancing experience you have had. Your 5 star review is much appreciated and thank you.

Rated 5 out of 5 stars

Extremely pleased with service

Matty Kay handled our sale and purchase and did a great job. Kept us in touch at every stage and explained what was happening to process both.

June 7, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Julie, Thank you for your positive comments on the great service you received from our conveyancing team. Your 5 star review is much appreciated and thank you.

Rated 5 out of 5 stars

So very straightforward no hassle…

So very straightforward no hassle Thanks to Mathew who saw my house sale and Purchase through in an exemplary manner. Thank you Mathew for all your hard work. You are a great asset to your Employer.

May 28, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Maureen, Thank you for your positive comments on the straightforward, no hassle service you received from our conveyancing team. Your 5 star review is much appreciated and thank you.

Rated 5 out of 5 stars

Amazing Service …

These solicitors where amazing throughout the whole process of purchasing our first home. We dealt with Matty and Annie who both provided regular updates and were happy to answer any questions we had. I couldn’t recommend them enough!

May 1, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Lucy, Thank you for your positive comments on the amazing service you received from Matty and Annie from our conveyancing team. Your 5 star review is much appreciated and thank you for recommending our legal services to others.

Rated 5 out of 5 stars

Matthew Wignall had been dealing with…

Matthew Wignall had been dealing with our home move as first time buyers. He has been a pleasure to work with. He made it very easy and simple for us in our first purchase. Thanks again Matt!

April 26, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Laura, Thank you for your positive comments, it is good to hear that it was a pleasure to work with Matthew and our conveyancing team. Your 5 star review is much appreciated, thank you.

Rated 5 out of 5 stars

Nicola Stevenson was very professional…

Nicola Stevenson was very professional and helpful throughout the sale of my property, always keeping me informed of all the necessary info and also challenging the purchasers solicitor to move progress. She displayed excellent customer service skills which provided me with the required reassurance during stressful times. I would recommend Paul Crowley and especially Nicola to anyone wishing to sell a property in the future.

April 4, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Jan, Thank you for your positive comments on the professional service you received from Nicola and our conveyancing team. Your 5 star review is much appreciated and thank you for recommending our legal services to others.

Rated 5 out of 5 stars

Exceptional professionalism and Communication

I recently had to contact Paul Crowley &Co Solicitors regarding a legal matter and had the privilege of working with Nicola Stevenson.
I was consistently impressed by Nicola's responsiveness and accessibility. Communication was seamless, with prompt responses to my inquiries
Beyond their legal expertise, Nicola also displayed exceptional professionalism and integrity throughout our interactions. They conducted themselves with the utmost respect and ethical standards, earning my trust and confidence from the outset. Their unwavering dedication to upholding my best interests was truly commendable and greatly appreciated.
In conclusion, I wholeheartedly recommend Nicola Stevenson to anyone in need of legal representation.

Sonal Radia

April 16, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Sonal, Thank you for sharing your positive comments on the impressive legal service you received from Nicola and the team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for wholeheartedly recommending Paul Crowley & Co solicitors.

Rated 5 out of 5 stars

I couldn’t recommend Daniel Griffiths…

I couldn’t recommend Daniel Griffiths and his team enough!
I’m really happy I chose Paul Crowley solicitors to deal with my case, it’s been a breeze the whole way through with no stress what so ever.
They’ve kept me updated with my case from start to finish always got in touch with new updates, if I needed advice they was rapid with replying.
Honestly if I ever had to use a solicitors again it would be Paul Crowley solicitors.
Nothing but helpful genuine people.
Very happy!!

April 16, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Abby, Thank you for sharing your positive comments on the stress free legal service you received from Daniel and the team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for returning to Paul Crowley & Co should you require the service of a law firm in the future.

Rated 5 out of 5 stars

Matthew wignall was very professional

Matthew wignall was very professional, polite and respectful. He was very patient with us also and we will be sure to use him again in the future. We were always kept informed of all the necessary info. In the last We have been other places and have never had such good customer service, so we were pleased to deal with Matthew and his company Matthew was outstanding . Thanks again Matt 😁5*****

April 9, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Jojo, You are welcome and thank you for sharing your positive comments on the legal service you received from Matthew and the conveyancing team at Paul Crowley & Co, your 5 Star Review is much appreciated and thank you for recommending us.

Rated 5 out of 5 stars

Great Service

Matty was so helpful throughout the whole moving process! He answered all our questions and was always quick to respond to emails or phone calls. He made the whole process much easier! Would recommend his service to anyone! Thank you Matty!

April 12, 2024
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Beth, Thank you for your positive comments for Matthew and our conveyancing department. From all the team at Paul Crowley & Co thank you for your 5 star review and for highly recommending us, it is much appreciated.

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