Paul Crowley & Co Solicitors Reviews 

308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making the process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency, clear communication, and quick response times. Reviewers often highlight the personalized care and guidance received, especially during complex situations, which instilled confidence and eased worries. However, some customers reported dissatisfaction with the reception staff, citing rudeness and an unwillingness to provide assistance. A few other people also felt that their cases were not prioritized, with one reviewer being told they were

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, with many describing their interactions as excellent,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve sold numerous properties in the past and dealt with a lot of conveyance solicitors and Paul Crowley I’d use again no problem. I dealt with a lady called jenna who’s surname escapes me and matty k... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Jenna Gall for all the help and guidance she provided in the buying and selling of our home. It wasn’t a straightforward process due to many challenges but with her expertise, pat... See more

Company replied

Rated 5 out of 5 stars

I'm so glad this company were recommended to me by our estate agents. They were very professional, always available wth my queries and everything went so smoothly I'd highly recommend any1 to use them... See more

Company replied

Rated 5 out of 5 stars

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly an... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Paul Crowley & Co Solicitors, solid reputation has been built on providing quality legal advice to the communities of Liverpool since 1991, and to this day remains committed to providing an exceptional level of service to the people of Liverpool from its Anfield based head office. The Paul Crowley & Co Solicitors Promise… Your case will be handled by a named suitably qualified and experienced fee earner, with his or her assistants in support. We will regularly keep you updated with the progress of your case and the costs involved We will return your calls and emails within the same working day. We will respond to your letters within 24 – 48 hours. We will use straightforward language and use legal ‘jargon’ only when necessary. We will be friendly and approachable at all times. We will deal with you in a respectful and professional manner. We will ask you for your feedback on the service we have provided.


Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

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1-star

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Replied to 50% of negative reviews

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4.8

All reviews

(308)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding nothing too mutch trouble…

Outstanding nothing too mutch trouble everything done in a timely manner

June 27, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Michael, thank you for your positive comments. We're pleased to hear that everything was handled smoothly and in a timely manner. It means a lot to us that you felt supported every step of the way. From all the team at Paul Crowley & Co, thank you your 5 star review is much appreciated.

Rated 5 out of 5 stars

Great experience with Paul Crowley & Co…

Great experience with Paul Crowley & Co Solicitors. Supported me throughout my selling journey. Great communication and updates throughout.

June 12, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Sarah,
Thank you for sharing your experience. We’re delighted to hear that our team supported you throughout your selling journey and kept you well updated along the way. Your feedback means a lot to us, from all the team at Paul Crowley & Co, thank you for your kind words and 5 star review.

Rated 5 out of 5 stars

Excellent service from the moment I…

Excellent service from the moment I instructed Jamie at Paul Crowley solicitors will definitely use them again if I have any issues in the future 👍

June 24, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Stephen, Thank you for your positive comments on the excellent service you received from Jamie and the team at Paul Crowley & Co solicitors and that you will definitely use them again. I will pass your comments on to Jamie and thank you for the 5 star review it is much appreciated.

Rated 5 out of 5 stars

Another great house completion by my…

Another great house completion by my solicitors Paul Crowley.

I've used their services for 25 years and found it invaluable for the smooth running of my property development business.

The sale of my own home was handled by Mathew Wignall who did a 1st class job

June 20, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Mr Brennan, Thank you for your amazing 5-star review! We're pleased to have supported you over the past 25 years and to hear that Matthew Wignall delivered a first-class service on the sale of your home. Your continued trust and loyalty are greatly appreciated!

Rated 5 out of 5 stars

Really happy with there help from start…

Really happy with there help from start to finish made everything seem stress free! Jay Dan & Sofia where fantastic would definitely recommend too friends

June 17, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Thomas, Thank you for your 5-star review.
We’re pleased to hear that Jay, Dan, and Sofia provided excellent support throughout your experience. Your positive comments and recommendation are greatly appreciated — from all the team at Paul Crowley & Co thank you for your support and we hope to be of help to your friends in the future.

Rated 5 out of 5 stars

I would like to thank Nicola Stevenson

I would like to thank Nicola Stevenson, Wayne and all others involved. The process was so smooth and simple. Very quick. Explained everything in detail and if we had any questions they were always available to answer. I wouldn't suggest any other solicitors but these. We thank you so much for your services.

June 11, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Thomas, Thank you for your positive comments for Nicola, Wayne and the conveyancing team! We're delighted to hear you would not suggest any other solicitors, that everything was explained in detail and we were always available to answer. From all the team at Paul Crowley & Co, your recommendation and 5 Star Review are much appreciated

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided by Matty Kay and his team for the sale of my house and also purchase of my daughter’s house. Kept me up to date and they were all very friendly and informative. Very reasonable costs. Would highly recommend.

June 2, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Julie, Thank you so much for your kind words! We're delighted to hear that Matty Kay and the team provided excellent service during both the sale of your house and the purchase of your daughter’s. Keeping our clients informed and supported throughout the process is a top priority for us. From all the team at Paul Crowley & Co, your recommendation and 5 Star Review are much appreciated

Rated 5 out of 5 stars

Excellent conveyance service and execution.

I used Paul Crowley Solicitors to take care of Conveyance of my property. Jenna Gall and her assistant Hayley King were both fantastic throughout, everything prompt and the communication very smooth indeed to complete everything within a fast timeframe. Highly recommend.

May 30, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Ross, Thank you so much for your kind words and for taking the time to leave such a positive review for Paul Crowley & Co!
We’re delighted to hear that you had an excellent experience. Jenna and Hayley will be pleased to know that we met your expectations and that their efforts made the conveyancing process smooth and efficient.
Your recommendation means a great deal to us. If you ever need assistance in the future, we’re always here to help.

Rated 5 out of 5 stars

Superb

Really good firm. All staff are very freindly. Always kept me updated with the progression of the sale. Quick and efficient throughout. Highly reccomend.

May 23, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi John, Thank you for your kind words and for taking the time to leave us such a glowing review! 😊 We're pleased to hear that our team were quick and efficient and kept you updated throughout. Thank you from all the team for your recommendation and 5 star review, it is much appreciated!

Rated 5 out of 5 stars

Impeccable service from start to finish

We have recently used Paul Crowley for our sale and purchase, with Matty Kay as our conveyancer and Annie as our conveyancing assistant. Their service, knowledge, approachability and friendliness was impeccable. Our situation was tricky and definitely did not make it easy for Matty and Annie but they were consistently calm and kind and really put us at ease throughout the whole process. Nothing was too much and we were given consistent and timely updates, even up until completion, they would ring and email to ensure we were in the loop with what was going on. We are now happily in our new home and have recommended them to our friends and family who are planning their sale and purchase. We can not thank Matty and Annie enough for all they have done for us.

May 16, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Rebecca,

Thank you so much for your kind words and for taking the time to leave such a glowing review!

We’re absolutely delighted to hear that your experience with Matty and Annie was so positive. They take great pride in providing a calm, friendly, and knowledgeable service, and it’s wonderful to know they were able to support you through what sounds like a complex process.

Your recommendation is very much appreciated, and we’re thrilled to hear you’re happily settled in your new home. We’ll be sure to pass on your fantastic feedback to Matty and Annie – it will mean a great deal to them.

Wishing you all the best, and thank you again for choosing Paul Crowley & Co.

Rated 5 out of 5 stars

Helpful and Available

The entire team were incredibly helpful and always available to speak to us and answer any question we had.
They were an instrumental part of moving from offer to completion in under 8 weeks. I would definitely recommend their services.

May 16, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi MD,
Thank you so much for your kind feedback!
We’re pleased to hear that our team was able to support you so effectively throughout your move. Being available to answer your questions and helping you progress from offer to completion in under 8 weeks is exactly the level of service we aim to deliver.
From all the team, we appreciate your recommendation and are always here if you need us again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service provided by Matthew and Nicola on my recent house sale. They kept me up to date throughout the whole process and they were always willing to answer any questions I had. Thank you you were amazing.

April 16, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Bailey, Thank you for your positive comments for Matthew and Nicola. We are pleased to hear that you were kept up to date and the service you received was amazing. Thank you for your 5 star review, it is much appreciated!

Rated 5 out of 5 stars

Outstanding service from Mr Matthew Kay

I can’t thank Matthew Kay enough for his exceptional service as my conveyancing Solictor. His communication throughout the entire process was outstanding, always clear, prompt, and reassuring me at every stage.

He kept me informed of everything going on, answered every question with patience and professionalism, I honestly couldn’t have asked for anything more.

Thank you Mr Matthew Kay I’m so grateful for all your hard work and dedication.

Mr Kay is an absolute credit to Paul Crowleys and I would highly recommend him to anyone in need of a conveyancing Solicitor.

April 30, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Karla, Thank you for your positive comments on the service you received from Matthew and our conveyancing team. We are pleased to hear that you were kept me informed throughout and that you honestly couldn’t have asked for anything more. Your 5 star review is much appreciated, we hope you are very happy in your new home.

Rated 5 out of 5 stars

Outstanding Communication

Nichola and Wayne are excellent communicators. We had no chain, everything was done super fast and super efficient. We were recommended Paul Crowley from a local estate agents and we definitely choose the right one. Would highly recommend

April 11, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Gavin, Thank you for your positive comments for Nicola and Wayne. It is good to hear that you received a super fast and super efficient service from our Conveyancing team. Your recommendation is much appreciated, from all the team at Paul Crowley & Co solicitors, thank you for your 5 star review, we hope you are happy in your new home!

Rated 5 out of 5 stars

Thankyou for everything Matty!

We can’t thank Matthew Kay enough for his exceptional service as our conveyancing solicitor. After a truly disappointing experience with a previous solicitor, working with Matthew was a breath of fresh air. His communication throughout the entire process was outstanding—clear, prompt, and reassuring at every stage.

He kept us informed, answered every question with patience and professionalism, and made what could have been a stressful process feel smooth and manageable. It was evident that he genuinely cared about getting the best outcome for us.

We honestly couldn’t have asked for better representation, and we’re so grateful for his hard work and dedication. Matthew is an absolute credit to his profession, and we would highly recommend him to anyone in need of a conveyancing solicitor.

Thank you again, Matthew!

April 11, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Michelle, Thank you so much for your kind words, we are delighted to hear that you had a positive experience with Matty and our conveyancing team and that you were kept informed throughout the process. Your feedback means a lot to us, we hope you are happy in your new home and thank you from Paul Crowley & Co for your 5 star review and recommendation, it is much appreciated.

Rated 5 out of 5 stars

Happy to recommend...

Second time I have dealt with Nicola from Paul Crowley & Co, having both sold and bought houses with them. Thanks for guiding me calmly through my house purchase, and for getting it through to completion smoothly and quickly.

March 28, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Claire, Thank you for your kind words and 5 star review. We're delighted to hear that Nicola from Paul Crowley & Co has provided excellent service for both your house sale and purchase. It's wonderful to know that you were guided calmly through the process to ensure a smooth and quick completion. We appreciate your recommendation, we will let Nicola and the team know and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Highly recommend

A big thank you to Edwina Harkin and Kim Spencer, very professional ,knowledgeable and helpful.
I highly recommend Edwina and Kim to anyone looking for the best legal representation. Regards B.Ciumanghel.

March 18, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Brindusa, Thank you for your wonderful 5 star review. We're thrilled to hear that Edwina and Kim provided professional, knowledgeable, and helpful service. We will pass your kind words on to Edwina, Kim and our Family Law team. Your recommendation means a lot to us, we're pleased to know you had such a positive experience!

Rated 5 out of 5 stars

Swift fast and reliable solicitors…

Swift fast and reliable solicitors can’t do enough for you I have used Paul Crowley a number of times and although I don’t live in Liverpool anymore I still used them from further afield and would again and also a massive shout out to Sofia for her amazing work thank you

March 28, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Paul, Thank you for your fantastic review! We're delighted to hear that you've had such positive experiences with Paul Crowley & Co, even from afar. It's wonderful to know that Sofia's amazing work made a significant impact. We appreciate your continued trust and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Matty is excellent

Matty was our second conveyancer for an estate sale, the first lot being glamorous but useless. What a difference. Matty was responsive, friendly and professional with a humanity we found rare. Questions were answered promptly and the whole process was painless. Many thanks Matty

March 28, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Mr McKenna, Thank you for your 5 star review! We're pleased to hear that Matty made such a positive difference in your estate sale. It's wonderful to know that he was responsive, friendly, and professional, providing a rare sense of humanity. We're glad your experience was painless and that your questions were answered promptly. We will pass your comments on to our property team, hopefully we can assist you again in the future!

Rated 5 out of 5 stars

Matty Kay and Annie have been fantastic…

Matty Kay and Annie have been fantastic throughout the whole sale of my property. Nothing has been too much trouble. I really appreciated phone calls explaining the different stages of the sale as opposed to just emails. They were both very personable and replied promptly to all my enquiries. I would definitely recommend using Paul Crowley Solicitors and I would certainly use them again.
Jan Telfer

March 27, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Janet, we're delighted to hear that Matty and Annie from our property team provided exceptional service throughout the sale of your property, nothing was too much trouble and that their personable approach and prompt responses made the process smoother for you. We appreciate your recommendation and thank you for your 5 star review!

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