Paul Crowley & Co Solicitors Reviews 

308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making the process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency, clear communication, and quick response times. Reviewers often highlight the personalized care and guidance received, especially during complex situations, which instilled confidence and eased worries. However, some customers reported dissatisfaction with the reception staff, citing rudeness and an unwillingness to provide assistance. A few other people also felt that their cases were not prioritized, with one reviewer being told they were

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, with many describing their interactions as excellent,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve sold numerous properties in the past and dealt with a lot of conveyance solicitors and Paul Crowley I’d use again no problem. I dealt with a lady called jenna who’s surname escapes me and matty k... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Jenna Gall for all the help and guidance she provided in the buying and selling of our home. It wasn’t a straightforward process due to many challenges but with her expertise, pat... See more

Company replied

Rated 5 out of 5 stars

I'm so glad this company were recommended to me by our estate agents. They were very professional, always available wth my queries and everything went so smoothly I'd highly recommend any1 to use them... See more

Company replied

Rated 5 out of 5 stars

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly an... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Paul Crowley & Co Solicitors, solid reputation has been built on providing quality legal advice to the communities of Liverpool since 1991, and to this day remains committed to providing an exceptional level of service to the people of Liverpool from its Anfield based head office. The Paul Crowley & Co Solicitors Promise… Your case will be handled by a named suitably qualified and experienced fee earner, with his or her assistants in support. We will regularly keep you updated with the progress of your case and the costs involved We will return your calls and emails within the same working day. We will respond to your letters within 24 – 48 hours. We will use straightforward language and use legal ‘jargon’ only when necessary. We will be friendly and approachable at all times. We will deal with you in a respectful and professional manner. We will ask you for your feedback on the service we have provided.


Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.8

All reviews

(308)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional conveyancing staff

I recently instructed Jenna Gall in relation to the purchase of my freehold, I’ve used Jenna and the conveyancing department in the past and they’ve always been nothing short of exceptional, on this occasion Jenna managed to negotiate a reduction in terms of one of the restrictive covenants despite the freeholder previously indicating they wouldn’t budge! Great work! Thank you so much for all your help!

September 5, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Amanda, Thank you for taking the time to share such wonderful feedback. We’re delighted to hear that Jenna and our conveyancing team have consistently provided you with exceptional service, and it’s fantastic that Jenna was able to negotiate improved terms for you on this occasion. From all the team at Paul Crowley & Co, we truly appreciate your 5 star review and continued trust in us and will be sure to pass on your kind words to Jenna.

Rated 5 out of 5 stars

Quick and Simple Sale of a Property

The assistance in the sale of a property was effortless with the help of Matty and Annie. Both were so helpful and kept us informed throughout. It had been a long time since I'd sold/purchased a property and with there help It was a quick and easy process with minimal effort on our part. I would like to thank them both and highly recommend them if you're buying or selling a property!

June 30, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi William, We’re delighted to hear that Matty and Annie kept you well-informed and made the process smooth and stress-free. We’ll be sure to pass on your comments to them both and thank you, from all the team at Paul Crowley & Co, for your kind words, 5-star review, and recommendation.

Rated 5 out of 5 stars

Matty is brilliant

Matty is brilliant. Fast, efficient and makes things happen at a time to suit his clients. Other solicitors I have used in the past require constant chasing. This never happened once with Matty. He can make conveyancing happen very fast if that’s what you want.

September 1, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Thank you so much for your kind words, Julz! 🌟 We really appreciate you taking the time to share your experience. We’re thrilled to hear that working with Matty was smooth, efficient, and stress-free. Making the conveyancing process straightforward and timely for our clients is always our goal, and it’s wonderful to know our conveyancing team delivered just that. From all of us at Paul Crowley & Co, thank you for your 5-star review!

Rated 5 out of 5 stars

A breath of fresh aire - being able to contact solicitors by phone!

Matthew and his team did everything promptly and executed the sale very efficiently. We had no difficulty in contacting either Matthew or Annie by phone ( contrary to many other solicitors we deal with). Thank you to the team, and we will be using them again/

August 27, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Helen, from all the team thank you for your positive comments and 5-star review!
It’s truly appreciated. We’re so pleased to hear that Matthew, Annie, and the team provided a smooth and efficient service, and that being able to reach us by phone made a real difference. We know how important clear communication is, and we’re glad we could deliver that for you. We look forward to working with you again!

Rated 5 out of 5 stars

I would like to give a big thank you to…

I would like to give a big thank you to Mathew and his colleagues, Mathew was also on hand when I needed him and so calm and professional.
I would recommend Paul Crowley &Co solicitors

July 18, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Mrs Musker. Thank you for your kind feedback and recommendation. We’re so pleased to hear that Mathew and the team were able to support you with professionalism and care. Your comments mean a lot to us, from all the team at Paul Crowley & Co, thank you for your 5 star review.

Rated 5 out of 5 stars

Great service from Amy

Great service from Amy! Really appreciated her help.

August 22, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Carys, From all the team at Paul Crowley & Co, thank you for your 5 star review and positive comments for Amy, we are pleased we were able to help and to hear that you received a great service.

Rated 5 out of 5 stars

At Paul crowleys the solicitors always…

At Paul crowleys the solicitors always go above and beyond beyond for you especially Shirley from wills an probates would advise them to anyone thanks Shirley Paul Matthews

August 22, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Paul,
We’re so pleased to hear that Shirley and our Wills & Probate team were able to support you and go above and beyond. We’ll make sure Shirley sees your lovely feedback.
From all the team at Paul Crowley & Co, thank you for your positive comments, recommendation and 5 star review.

Rated 5 out of 5 stars

Huge thanks to Jenna Gall for all the support

Huge thanks to Jenna Gall for all the help and guidance she provided in the buying and selling of our home.
It wasn’t a straightforward process due to many challenges but with her expertise, patience and her communication across various parties helped to minimise the stress and find a way forward.
Everything was handled with professionalism and care with a personal touch through to successful completion.
Really appreciated the support.
Thanks Jenna

May 30, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Hazel,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Jenna’s expertise, patience, and communication helped guide you through what was a challenging process. Your kind words about her professionalism and personal touch mean a great deal, and we’ll be sure to share your feedback with Jenna.
Wishing you happiness in your new home.

Rated 5 out of 5 stars

Great service and excellent attention to detail

I recently had the pleasure of working with Matthew Kay and Annie Hayes at Paul Crowley Solicitors on a particularly complicated piece of conveyancing work, and I cannot recommend them highly enough! From the very beginning, Matthew and Annie demonstrated exceptional professionalism, expertise, and dedication to ensuring that our needs were met.

Navigating the complexities of conveyancing can be daunting, but their clear communication and thorough explanations made the process so much smoother. They took the time to address all our concerns, and their attention to detail gave us complete confidence in their abilities. It was evident that they were committed to achieving the best possible outcome for us.

What truly sets Matthew and Annie apart is their genuine care for their clients. They worked tirelessly, always going the extra mile to ensure that everything was handled efficiently and effectively. Their proactive approach saved us time and alleviated much of the stress typically associated with property transactions.

Thanks to their hard work and dedication, we were able to navigate this complex process successfully, and we are incredibly grateful for all they did. If you are in need of conveyancing services, look no further than Matthew Kay and Annie Hayes at Paul Crowley Solicitors. They are an outstanding team who will exceed your expectations!

August 8, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Tracy, Thank you for your wonderful feedback. We’re so pleased Matthew and Annie’s expertise and clear communication, exceeded your expectations. Your 5 star review and recommendation means a great deal to us, we will be sure to pass on your kind words to them.

Rated 5 out of 5 stars

I would like to thank Amy and the…

I would like to thank Amy and the family team for everything Amy has done for me the last couple of weeks. Amy made me feel at ease the whole way through!
Thank you very much xxx

August 8, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi l s,
Thank you so much for your lovely feedback. We’re delighted to hear that Amy and the team were able to make you feel comfortable and supported throughout the process. We’ll be sure to pass on your positive comments on to Amy.

Rated 5 out of 5 stars

they really work hard for my property…

they really work hard for my property ,even when i was aware. Mathew and Annie are really supportive.

June 3, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Yetunde, Thank you so much for your kind words and 5 star review! We're thrilled to hear that you felt supported throughout the process. Mathew and Annie will be especially pleased to know their hard work made a difference. It means a lot to us that you noticed the effort, even behind the scenes. If there's anything else you need, we're always here to help!

Rated 4 out of 5 stars

Sale of a BTL property

Despite this being a protracted and, at times, awkward procedure Matthew and the team did not fail to keep the whole deal moving forward and I am most grateful to them for this.
They didn't lose their cool even when I did and were a huge support.

July 25, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Elisabeth, Thank you for your positive comments for Matthew and the team! We're pleased to hear that we were a huge support. Thank you for taking the time to share your experience, your review is much appreciated!

Rated 5 out of 5 stars

I'm so glad this company were…

I'm so glad this company were recommended to me by our estate agents. They were very professional, always available wth my queries and everything went so smoothly I'd highly recommend any1 to use them. Mathew and Annie made the journey of selling our home a smooth one. Thank you guys, much appreciated x

August 1, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Tracey,
Thank you so much for your lovely review! We're so pleased to hear that you had a smooth and positive experience and that Mathew and Annie were able to make the journey an easy one for you. Your kind words and recommendation are really appreciated!

Rated 5 out of 5 stars

We were very happy with Paul Crowley’s…

We were very happy with Paul Crowley’s services during our house purchase. They were efficient, answered all of our questions in a timely manner and as a result, the purchase was very smooth. We dealt with Matthew Wignall and Haley King who were both great. Would recommend.

July 17, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Erin, Thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear you were happy with our services during your house purchase. It’s great to know that Matthew and Hayley provided the support and efficiency needed to ensure a smooth process – they’ll be delighted to receive your feedback!
Your recommendation is much appreciated and wish you all the best in your new home!

Rated 5 out of 5 stars

Outstanding.

I am extremely impressed by how organised the team are who dealt with my case, despite how obviously busy they are. Everything had been dealt with Professionally, throughly and in a timely manner. They kept me updated with every stage, both via email and phone calls. The whole team worked well together, not forgetting the receptionists who were also well organised. I completely recommend this company.

July 7, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Gillian,
Thank you so much for your outstanding review! We’re absolutely delighted to hear that you were impressed with the service you received. Our team works hard to ensure every case is handled with care, efficiency, and professionalism — and it’s wonderful to know that this was reflected in your experience. We appreciate your kind words about the whole team, including our reception staff — they’ll be so pleased to be recognised. Thank you again for your recommendation.

Rated 5 out of 5 stars

House sale and purchase…

Sale and purchase of house was conducted by Nicola Stevenson .
She was a real professional kept me updated at all times and dealt with any issues that came up ( and there were a few) in an effective and calm manner .Although I know she was under a lot of pressure at end of march due to price increases I felt like she took everything in her stride and I always had every confidence that she would meet completion date.

March 27, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi there,

Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that Nicola provided such professional and reassuring support throughout your sale and purchase. She’s a valued member of our team, and your feedback perfectly reflects the dedication and calm approach she brings to every case — even during the busiest times! We're glad everything came together smoothly in the end, wishing you all the best in your new home!

Rated 5 out of 5 stars

The conveyancing team at Paul Crowley…

The conveyancing team at Paul Crowley and Co handled the process of my sale and purchase efficiently and professionally from beginning to end and kept me fully informed every step of the way.
I cannot thank Matthew and Annie enough and will have no hesitation in recommending their services to anyone in the future.

July 4, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Carol, Thank you so much for your lovely review! We’re delighted to hear that your sale and purchase were handled efficiently and professionally by our conveyancing team. Matthew and Annie will be so pleased to know their efforts made such a positive impact and that you felt supported and well-informed throughout the process. Your kind words and recommendation mean a great deal to us. Wishing you every happiness in your new home!

Rated 5 out of 5 stars

Joanne Garnett was professional and…

Joanne Garnett was professional and explained the completion process easily in a very understandable manner. Her responses were timely and it was an excellent experience from start to finish. I would highly recommend Paul Crowley Solicitors to anyone.

July 4, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Ian, Thank you for your positive 5 star review! We’re so pleased to hear that you had an excellent experience from start to finish. Joanne will be thrilled to know that her clear communication and professionalism made the completion process easy to understand and stress-free for you. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent work 👏 no stress at all…

Excellent work 👏 no stress at all Mathew and the staff were very professional on all aspects of my sale and purchase
10 out of 10 well done

June 28, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Richard, Thank you so much for your kind words and fantastic 10 out of 10 rating! We're delighted to hear that Mathew and the team made the whole process stress-free and professional from start to finish. It means a lot to us that you had such a positive experience with your sale and purchase, we’ll be sure to pass on your thanks to everyone involved and wish you all the best in your new home!

Rated 5 out of 5 stars

Great

Great, efficient. Very welcoming and helpful. Managed to complete very quickly once we got the mortgage in place. Great work from Matthew Wignal and everyone I spoke to.

June 25, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Pierre, Thank you for your kind words! We're pleased to hear that you found the process efficient and welcoming and it's great to know everything came together smoothly once the mortgage was in place. We will pass your comments on to Matthew and the rest of the team, they will be delighted to hear your feedback. Thank you for your 5 star review we appreciate you taking the time to share your experience!

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