Paul Crowley & Co Solicitors Reviews 

308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making the process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency, clear communication, and quick response times. Reviewers often highlight the personalized care and guidance received, especially during complex situations, which instilled confidence and eased worries. However, some customers reported dissatisfaction with the reception staff, citing rudeness and an unwillingness to provide assistance. A few other people also felt that their cases were not prioritized, with one reviewer being told they were

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, with many describing their interactions as excellent,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve sold numerous properties in the past and dealt with a lot of conveyance solicitors and Paul Crowley I’d use again no problem. I dealt with a lady called jenna who’s surname escapes me and matty k... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Jenna Gall for all the help and guidance she provided in the buying and selling of our home. It wasn’t a straightforward process due to many challenges but with her expertise, pat... See more

Company replied

Rated 5 out of 5 stars

I'm so glad this company were recommended to me by our estate agents. They were very professional, always available wth my queries and everything went so smoothly I'd highly recommend any1 to use them... See more

Company replied

Rated 5 out of 5 stars

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly an... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Paul Crowley & Co Solicitors, solid reputation has been built on providing quality legal advice to the communities of Liverpool since 1991, and to this day remains committed to providing an exceptional level of service to the people of Liverpool from its Anfield based head office. The Paul Crowley & Co Solicitors Promise… Your case will be handled by a named suitably qualified and experienced fee earner, with his or her assistants in support. We will regularly keep you updated with the progress of your case and the costs involved We will return your calls and emails within the same working day. We will respond to your letters within 24 – 48 hours. We will use straightforward language and use legal ‘jargon’ only when necessary. We will be friendly and approachable at all times. We will deal with you in a respectful and professional manner. We will ask you for your feedback on the service we have provided.


Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(308)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company and service

After instruction, the process was smooth sailing, always contactable and provided updates as we went along. Have used these plenty of times, great company and efficient.

November 4, 2025
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Daniel, Thank you so much for your kind words! We’re delighted to hear that your experience with us was smooth and that our team kept you informed throughout the process. We're pleased to know you’ve used our services multiple times and continue to find them efficient. We appreciate your continued trust in Paul Crowley & Co and if required, we are here to assist you again in the future!

Rated 5 out of 5 stars

Highly recommended

Highly recommended, Jamie dealt with my claim and kept me informed throughout, everything went smoothly and professionally.

September 12, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Cath,
Thank you for your kind words and for recommending Paul Crowley & Co! We’re delighted to hear that Jamie provided such a smooth and professional service throughout your claim. Your feedback and 5 star review means a lot to the team, thank you from us all at Paul Crowley & Co.

Rated 5 out of 5 stars

House Sale & Purchase

Matty and the team were incredibly professional, friendly and easy to contact. They were happy to answer all of our questions to ensure that our house sale and house purchase went through smoothly. They helped to make a stressful experience much easier. Thank you for all of your hard work!

October 27, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Jessica,
Thank you for your lovely review! We’re pleased to hear that Matty and the team made your house sale and purchase run smoothly and helped to take the stress out of the process. Your kind words are very much appreciated, from all the team at Paul Crowley & Co we wish you all the best in your new home!

Rated 5 out of 5 stars

Very responsive and helpful.

Very responsive and helpful.

October 28, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Matthias, We’re thrilled to hear that you found our team responsive and helpful! We always strive to assist our customers to the best of our ability. Your feedback means a lot and motivates us to keep providing the best service possible. Thank you for your kind words and your 5-star review!

Rated 5 out of 5 stars

Above and beyond experience from Matty Kay!

Matty Kay handled the conveyancing for our recent sale and purchase, which had more than a few curve balls thrown at it throughout the process - and if it wasn't for Matty's knowledge and great service I think the whole thing would have fallen through. We were incredibly unlucky to be dealing with a very incompetent solicitor on our buyer's side, but Matty navigated this brilliantly and was always able to anticipate what might happen next. And what made the difference was that he clearly cared very much, and really did go above and beyond to get our sale and purchase through. He's a brilliant solicitor, and both us and Paul Crowley have been very fortunate to work with him!!! Thank you Matty!

August 1, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Hannah,
Thank you for your amazing review! We know how stressful the moving process can be, especially when unexpected challenges come along, and so it’s wonderful to hear that Matty’s support and dedication helped to see everything through. We really try our best for our clients, and your kind words mean a great deal to the team. We're happy it all worked out well in the end and we wish you every happiness in your new home!

Rated 5 out of 5 stars

Excellent experience

Matthew and team were super competent, identified quickly a blocking problem with one property I was aiming to buy. On a second property they meticulously gathered all the documentation and created a very practical report for my consideration. The whole process was quite quick and communication clear. Very happy costumer!

October 21, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi João,
We’re delighted to hear that you are a very happy customer and that Matthew and the team provided such thorough and efficient service, with meticulous attention to detail on both properties. It’s great to know you felt supported throughout the process. Thank you for your 5 star review, from all the team at Paul Crowley & Co we wish you all the best in your new home!

Rated 5 out of 5 stars

Great service and excellent communication

Nicola and Katie were amazing throughout a very difficult and frustrating purchase of a property due to issues outside of their control.
They pushed and pushed and done an excellent job in helping me secure a property that looked unlikely.
Thank you so much for all your hard work and effort.

Peter

September 2, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Peter,
Thank you for your 5 star review! We’re so pleased to hear that Nicola and Katie were able to guide you through such a challenging purchase and help you secure your new property in the end. We will be pass on your lovely comments, they will be delighted to know their persistence and hard work made a real difference. We hope you are now settled in and wish you well in your new home!

Rated 5 out of 5 stars

I’ve sold numerous properties in the…

I’ve sold numerous properties in the past and dealt with a lot of conveyance solicitors and Paul Crowley I’d use again no problem. I dealt with a lady called jenna who’s surname escapes me and matty kay who dealt with 2 properties for me. Excellent service and very pro active keeping me in the loop constantly over both at the same time. They eased all my worries and done an excellent job. Highly recommend using them.

October 17, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi James,
Thank you so much for sharing your experience! It’s brilliant to hear that Jenna (Gall) and Matty made everything run smoothly and kept you in the loop throughout both property sales. We know how stressful the process can be, so it’s great to hear they helped put your mind at ease. We really appreciate your recommendations and 5 star review. From all the team at Paul Crowley & Co, we wish you well and would be delighted to work with you again in the future!

Rated 5 out of 5 stars

100% Conveyancing

I came to PCS to help me get through the last stages of my divorce. I had a very small window to arrange my transfer of equity and deeds before I would be liable to pay interest charges. I was overwhelmed, exhausted and completely stung by me ex and his solicitors and I held little hope in anything going my way. Then Matty came along! He ouzes professionalism in a calm but effective manner, he was there to support me through every stage, he gave me the reassurance that he could deliver everything within the deadline and if there was any breach he was there to battle for me. Of course he delivered because he is amazing at his job. Thanks Matty for everything, I can now start my new chapter confident, uplifted and without looking behind anymore.

October 17, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Jo,
Thank you so much for sharing your experience. We’re so pleased that we were able to assist you during such a challenging time and help make what felt overwhelming completely manageable. It’s wonderful to know that you can now move forward with confidence and a sense of relief. Matty and the team will be truly touched by your kind words, we wish you all the very best Jo as you move forward in this exciting new chapter of your life!

Rated 5 out of 5 stars

5 star friendly service

Jamie, was absolutely brilliant, not just thorough, clear and concise, what? friendly and welcoming.

October 15, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Luke,
Thank you for your kind words! We’re delighted to hear that Jamie was not only thorough and clear but also made you feel so welcome throughout the process. We always aim to make things as smooth and friendly as possible, and it’s great to know that came across. From us all at Paul Crowley & Co thank you for your 5 star review!

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish!

We honestly couldn’t be happier with the service we received. The team were unbelievably professional throughout the entire process of selling and buying our home, and we have to give a special mention to Matty and Annie, who were truly exceptional. Their communication was absolutely second to none. Always quick, clear, and incredibly helpful.

They patiently put up with my countless emails and made what could have been a stressful process feel smooth and straightforward. Everything was handled so efficiently and with such care. They are by far the quickest and most professional solicitors I’ve ever worked with.

I couldn’t recommend them more highly and will definitely be back when it’s time to move again!

October 1, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Lauren, Thank you for your lovely comments, recommendation and 5 star review!
We’re thrilled to hear you could not be happier with the service that you received from Matty and Annie and that their communication and support made the process easier for you.
From all the team at Paul Crowley & Co Solicitors, we hope you are happy in your new home, we’ll be here for you when you’re ready for your next move!

Rated 5 out of 5 stars

I would highly recommend Matty and his…

I would highly recommend Matty and his team. They made the process of buying my first property quick and hassle free. Matty provided a friendly and professional service and kept me informed throughout.

September 5, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi, Congratulations on your first home thank you for your positive comments and 5 star review! We’re so happy to hear that Matty and the team could make the process smooth and stress-free for you and to know you felt supported and informed every step of the way. We wish you all the best in your new home!

Rated 5 out of 5 stars

Difficult Purchase.

Engaged this company after having to part with another solicitor who did not handle our business adequately. Paul Crowley were excellent to deal with - in particular Matthew Wignall who handled a property purchase. This case was particularly difficult. He was professional, considered, understanding, and very patient. He was reassuring and calm when things were not going well. Particularly good at handling an elderly relative who I was assisting.
Would confidently recommend and use again.

September 18, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi David,
Thank you so much for the 5 stars and for sharing your experience. We’re thrilled to hear that Matthew went above and beyond to guide you through such a challenging property purchase. It’s wonderful to know his patience, calm approach, and care especially in supporting your elderly relative made a real difference during a stressful time. Your recommendation means a lot to us, and we would be delighted to assist you again in the future!

Rated 5 out of 5 stars

Would highly recommend Nicola and the…

Would highly recommend Nicola and the conveyancing team. They dealt with the sale of my property efficiently and any queries were dealt straight away. Everything ran smoothly from start to finish. Will definitely be using them in the future

October 1, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Crag, Thank you for your lovely feedback and 5 star review! 🌟 We’re delighted to hear that everything went smoothly with your sale and that Nicola and the conveyancing team were able to assist you efficiently. From all the team at Paul Crowley & Co, we really appreciate your recommendation and look forward to helping you again in the future!

Rated 5 out of 5 stars

Helpful and Supportive company

I was able to sell my late father’s house quicksand without any stress. This was due to the help and guidance I received from Matty and Annie which was given whenever I didn’t understand something or what I was supposed to be doing. I’d recommend Paul Crowley & Co solicitors to anyone selling a house in Liverpool. They were amazing.

September 30, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Neil, Thank you so much for your kind words and recommendation. We’re truly sorry for your loss and are so pleased that Matty and Annie were able to make the process of selling your late father’s house as smooth and stress-free as possible. Your feedback means a lot to us, and we’ll be sure to pass on your appreciation. From all the team, we wish you all the best for the future.

Rated 5 out of 5 stars

First class service

Handled the selling of our home and the purchase of our new house , very professional and friendly , kept me updated on every process from beginning to end , extremely pleased with the service from Matt,Joanne and the team .Thank You all , Joey Lynch

September 25, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Joey, Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that Matt, Joanne and our conveyancing team made both your sale and purchase a smooth and positive experience. It’s great to know you felt supported and well-informed throughout the process. We truly appreciate your kind words and 5 star review... wishing you every happiness in your new home!

Rated 5 out of 5 stars

Huge thanks to Jamie Swain

Huge thanks to Jamie Swain for his knowledge and patience! I instructed Paul Crowley on Monday in regards to advice on employment matter and it was done and dusted by the Friday! No question was too small and he explained everything in great detail with kindness. He is an asset to the company. Thank you again!

September 26, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Fae, Thank you for your lovely comments and 5 star review! 🌟 We’re so pleased to hear that Jamie was able to assist you promptly and that his knowledge, patience, and kindness made such a positive difference. He’ll be delighted to know how much you appreciated his support. From all the team at Paul Crowley & Co, thank you again for taking the time to share your experience, it really means a lot to us.

Rated 5 out of 5 stars

Fantastic Service

Matthew Wignall and his conveyancing assistants were all fantastic during the house buying process with clear communication and availability throughout. I used them for both the sale and purchase, where they made the whole process easy and straight forward, definitely recommend. Thanks

September 19, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Pete,
Thank you so much for your kind words and 5 star review! We’re thrilled to hear that Matthew and our conveyancing team were able to make both your sale and purchase smooth and straightforward. It’s wonderful to know you felt well looked after and we really appreciate your recommendation! 🌟

Rated 5 out of 5 stars

Communication was constant

Communication was constant, kept up to date every step of the way, friendly and super helpful with all my questions, great business.

September 15, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Anthony, Thank you for your kind words! We’re delighted to hear that you felt supported and kept informed throughout the process. Our team always aims to provide clear communication and a friendly service, so it’s great to know this made a difference for you. We really appreciate your 5 star review, from all the team at Paul Crowley & Co, thank you.

Rated 5 out of 5 stars

Great service

Great service, quick to respond to queries. Friendly staff.

August 16, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Emma, thank you for your kind comments and 5 star review. We’re delighted to hear you were happy with the service and found our team friendly and quick to respond to your queries. We really appreciate you choosing Paul Crowley & Co and look forward to assisting you again in the future.

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