Paul Crowley & Co Solicitors Reviews 

308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making the process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency, clear communication, and quick response times. Reviewers often highlight the personalized care and guidance received, especially during complex situations, which instilled confidence and eased worries. However, some customers reported dissatisfaction with the reception staff, citing rudeness and an unwillingness to provide assistance. A few other people also felt that their cases were not prioritized, with one reviewer being told they were

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, with many describing their interactions as excellent,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve sold numerous properties in the past and dealt with a lot of conveyance solicitors and Paul Crowley I’d use again no problem. I dealt with a lady called jenna who’s surname escapes me and matty k... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Jenna Gall for all the help and guidance she provided in the buying and selling of our home. It wasn’t a straightforward process due to many challenges but with her expertise, pat... See more

Company replied

Rated 5 out of 5 stars

I'm so glad this company were recommended to me by our estate agents. They were very professional, always available wth my queries and everything went so smoothly I'd highly recommend any1 to use them... See more

Company replied

Rated 5 out of 5 stars

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly an... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Paul Crowley & Co Solicitors, solid reputation has been built on providing quality legal advice to the communities of Liverpool since 1991, and to this day remains committed to providing an exceptional level of service to the people of Liverpool from its Anfield based head office. The Paul Crowley & Co Solicitors Promise… Your case will be handled by a named suitably qualified and experienced fee earner, with his or her assistants in support. We will regularly keep you updated with the progress of your case and the costs involved We will return your calls and emails within the same working day. We will respond to your letters within 24 – 48 hours. We will use straightforward language and use legal ‘jargon’ only when necessary. We will be friendly and approachable at all times. We will deal with you in a respectful and professional manner. We will ask you for your feedback on the service we have provided.


Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(308)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Paul Crowley

Great experience with Paul Crowley. Matthew and Joanne were both excellent, very professional, responsive, and helpful throughout the whole process. I would definitely recommend their services.

February 26, 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Mustafa, Thank you for your kind words! We’re delighted to hear that you had a great experience with Paul Crowley & Co and that Matthew and Joanne were professional, responsive, and helpful throughout the entire process. Your 5 star review and recommendation mean a lot to us.

Rated 5 out of 5 stars

Paul Crowley solicitors

I recently used these solicitors and can't speak highly enough of there professionalism and service throughout the process and especially Jamie holden who from day 1 was always keeping me informed as the process moved forward.Would definitely use again if needed and would highly recommend to family and friends

February 18, 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Michael, Thank you for your comments and 5 star review. It's good to hear that you were happy with the service you received from Jamie, and that his professionalism and clear communication kept you fully informed from day one. It’s great to know his support made such a positive difference to your experience. From Jamie and all the team at Paul Crowley & Co, thank you for your recommendation and that you would definitely use us again in the future.

Rated 1 out of 5 stars

Wouldn’t ever use again

Wouldn’t ever use again. Any contact we had we was calling them and chasing up. They didn’t have any urgency when we was in a very time sensitive situation and 80% of the time calling them, they were either on lunch or in a meeting and needed to get back in touch.

We also had the phrase “you aren’t a priority at the minute” used to us.

Look elsewhere trust me.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

I recently sold my first home

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly and if he was unavailable he would get somebody else to contact me to help me with any questions. He made the process so simple and easy. His professionalism was magnificent. He done everything for me and helped me in any way he could. Also stef Nolan was really helpful.

I would highly recommend anybody buying/selling their home.

February 6, 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Nicole, Thank you for your positive comments and 5 star review. We appreciate your feedback for Matty and Stef. From all team at Paul Crowley & Co, thank you for recommending our services to others.

Rated 5 out of 5 stars

Returning Customer

I have used Paul Crowley for all o four Buy to Let purchases and I would not look elsewhere. There is no complacency with dealing with returning customers and the service is always 10/10. I have been dealing with Nicola Stevenson and the most recent case was more complex than normal. Her patience with both the sale and us as clients was exceptional. She explained complex matters in a way that we could understand and learn from, with no complaint!

Look forward to using you again!

February 6, 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Rebecca, Thank you for such a fantastic review and for repeatedly choosing us for your Buy to Let purchases. We're grateful for your continued trust and it’s wonderful to hear that you’ve consistently received a 10/10 service with no complacency. From all the team at Paul Crowley & Co, we appreciate your loyalty and hopefully look forward to supporting you again in the future.

Rated 5 out of 5 stars

Brilliant solicitors

Brilliant solicitors. Nicola was fantastic with the sale of my house .very professional. Always happy to chat to my on the phone explained everything. Kept me upto date .answered my emails straight away. Couldn't recommend them enough

February 4, 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Julie, thank you so much for taking the time to leave such a lovely review. We are really pleased to hear about your positive comments and that Nicola was able to support you so well throughout the sale of your house. It is great to know that our clear communication and dedication to keeping you fully informed were reflected in your experience. We will be delighted to pass on your kind words to Nicola and the rest of the team. Thank you for your recommendation and our very best wishes for the future.

Rated 5 out of 5 stars

Just used Mathew Wignall for the…

Just used Mathew Wignall for the second time, for the sale of my property.
I literally cannot fault the experience I’ve had, both times using him and his team. I will definitely continue to use Matt again in the future.
I also purchased a new build property recently and my only regret was not letting Matt do the conveyancing for this property but the developers convinced me I needed to use their recommended solicitors. Please don’t listen to developers if you are buying a new build you can use your trusted solicitor.
Thank you Again amazing service.

January 28, 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Jo, We’re delighted to hear that your second experience with Matt and the team was just as positive as your first. Knowing that everything was handled smoothly and that you felt fully supported throughout really means a lot to us. We appreciate your continued trust in Matt and Paul Crowley & Co, hopefully we are able to assist you again in the future.

Rated 5 out of 5 stars

I recently used Matthew Kay for my mortgage

I recently used Matthew Kay for my conveyancing and couldn’t be happier with the service I received. From the outset, he was professional, approachable and incredibly efficient, which helped to make a typically stressful process feel straightforward and manageable. His communication was excellent throughout – he kept me updated at every stage, explained each step in clear, simple terms, and responded promptly to any questions I had.

Nothing ever felt like too much trouble, and it was clear that Matthew was genuinely focused on achieving the best outcome and completing the transaction as smoothly and quickly as possible. The wider team around him were also friendly and supportive, which added to the overall positive experience.

I would not hesitate to recommend Matthew Kay to anyone looking for a reliable, communicative and highly competent conveyancing solicitor, and I will certainly use his services again in the future.

January 30, 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Daniel, Thank you for sharing such an outstanding review. We’re delighted to hear how pleased you were with the service Matthew provided during your conveyancing. It’s wonderful to know the process was made to feel straightforward and manageable for you. From Matthew and all the team at Paul Crowley & Co, thank you for your recommendation and 5 stars!

Rated 5 out of 5 stars

We used Paul Crowley for a sale and…

We used Paul Crowley for a sale and purchase and Matty was amazing. Nothing was a problem and everything was smooth in terms of both services. Would highly recommend.

January 23, 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Cathy, We’re delighted to hear that your sale and purchase went smoothly and that Matty provided such excellent support throughout. Knowing that nothing was ever too much trouble and that both transactions felt seamless, means a lot to us. From Matty and all the team at Paul Crowley & Co, thank you for your 5 stars and recommendation.

Rated 4 out of 5 stars

Amazing team

Helped out amazingly, everyone did perfectly with everything

January 21, 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Spyrexrs, We’re pleased to hear that you had such an amazing experience with our team. Knowing that everyone supported you well throughout the process means a great deal to us. From all the team at Paul Crowley & Co solicitors, thank you for your positive comments and review.

Rated 4 out of 5 stars

Good efficient service

We used Paul
Crowley for a sale and purchase. The first sale fell through and they progressed the second sale very quickly. The reception staff were also always pleasant and helpful. I appreciated the regular updates. I would recommend.

January 9, 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Mrs Cushion, We’re pleased to hear that, our team were able to progress your second sale quickly and keep everything moving for you. It’s great to know you found our reception staff pleasant and helpful, and that the regular updates made the process feel smoother. From all the team thank you for your positive review and for recommending Paul Crowley & Co solicitors.

Rated 5 out of 5 stars

This is the second time I’ve used Paul…

This is the second time I’ve used Paul Crowley solicitors. The first time was 20 years ago and the second time was a sale/purchase which completed just before Christmas. Matthew Wignall really pushed the transaction through for me and got me to completion in the timescales I needed. I would 100% recommend Matthew.

December 12, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Sylvia, Thank you for returning to Paul Crowley & Co after 20 years and for sharing such a fantastic review. We’re delighted to hear that your recent sale and purchase completed smoothly and that Matthew’s hard work helped you to meet the timescales you needed. From Matthew and all the team thank you for your recommendation and 5 stars!

Rated 5 out of 5 stars

Exceptional Service

Can not fault the service of Nicola, Jenna and the team at Paul Crowley. Highly efficient, knowledgeable, friendly and professional we can’t thank you enough for all of the support you gave during the sale of our house. Will definitely be recommending you to family and friends x

December 16, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Lynn, Thank you so much for your comments and 5 star review. We’re delighted to hear that Nicola, Jenna and the rest of the team provided such efficient, knowledgeable and friendly support throughout the sale of your home. Your recommendation means a lot to us.

Rated 5 out of 5 stars

As first time buyers who didn't know…

As first time buyers who didn't know what to expect, Nicola's depth of knowledge and professionalism were critical to keeping us calm during what was a very long conveyancing process. With the other side either not responding for weeks or responding haphazardly, hers was a steady voice that reinforced everything was being done by Paul Crowley.
Wayne(he's left Paul Crowley now) was also very helpful and patient in the early stages.
Once everything came back in an organised manner from the other side, it was smooth sailing.
I'd highly recommend Paul Crowley and Nicola in particular for conveyancing.
Thank you Nicola!

December 19, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Dare, Thank you for taking the time to share such a thoughtful review. We’re pleased to hear that Nicola’s knowledge, professionalism, and steady guidance helped keep things calm and clear during what turned into a very lengthy conveyancing process. Thank you for your 5 star review and for recommending Nicola and our conveyancing team.

Rated 5 out of 5 stars

Nicky in the Conveyancing Department…

Nicky in the Conveyancing Department was brilliant, explained everything to us clearly as First Time Buyers, was always available whenever we needed her and we felt she really had our backs when dealing with the sellers. Would definitely recommend!

November 28, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Mike, Thank you so much for your wonderful review. We’re delighted to hear that Nicky and our Conveyancing Team were able to support you so clearly throughout your first home purchase. Your recommendation and 5 star review are much appreciated.

Rated 5 out of 5 stars

We have used nicola stevenson at paul…

We have used nicola stevenson at paul crowley serveral times over the years. I wouldnt use anyone else, very helpful and professional

December 16, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Robert,
Thank you so much for your kind review! We are pleased to hear that you’ve chosen to return to Paul Crowley & Co over the years. Nicola is a valued member of our team and it's good to hear that you would not use anyone else. From NIcola and all the team thank you for your 5 star review, we wish you well and would be delighted to work with you again in the future!

Rated 5 out of 5 stars

Great team to work with

Great team to work with. Excellent attention to detail, and professionalism.

October 29, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Alex, From all the team at Paul Crowley & Co, thank you for your positive comments and 5 star review!

Rated 5 out of 5 stars

Great service and easy to get in touch…

Great service and easy to get in touch with which made the whole process run smoothly. Matthew Kay was very approachable and explained everything to us.

November 21, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Chris, Thank you for your positive comments. It's good to hear that everything went smoothly. From all the team at Paul Crowley & Co, thank you for your 5 star review!

Rated 5 out of 5 stars

Paul Crawley solicitors

Very helpful professional service, taking away all the stress from ourselves, would highly recommend Paul Crowley & Co Solicitors

August 24, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Steve, Thank you for your positive comments and 5 star review! We are pleased to hear that we were able to take away all the stress for you. Your recommendation means a lot, thank you from all the team at Paul Crowley & Co.

Rated 5 out of 5 stars

Professional and friendly staff

Professional and friendly staff, Big thank you to Jamie for all your time and effort.

June 27, 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Paul, thank you for your kind words! We’re pleased to hear you had a positive experience and will pass your thanks on to Jamie. It’s always great to know our team’s effort is appreciated, from all the team at Paul Crowley & Co, thank you.

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