Paul Rigby Volvo Reviews 

Awful and very dangerous

Due to no mechanical experience I booked my car in with a suspected broken spring due to loud banging noise rear near side Tyre.
Quoted over £500 but thought hey it’s peace of mind approved Volvo…

Pick up car when told all work completed and same banging noise heard.

Returned and was told it’s my fault as I asked for a new spring and not a diagnosis. The car actually needed a new suspension bearing. And they knew this already without further inspection…. So while the Volvo brand prides itself on safety this dealership prides itself on dangerous behavior

Had a fantastic sales experience - thanks to Sam at the Stourbridge branch. Outstanding customer service - Sam took the time to explain all of the options and is extremely knowledgeable on the whole range. I would not hesitate to recommend Paul Rigby Volvo.

Very polite and speedy service, carried out my yearly service on my Volvo in just a few hours and assisted with a curtesy vehicle. would definitely recommend to friends and family.

Sam was super helpful and ensured this was a great purchasing experience. Thanks!

Recently purchased an XC40 from here and we were very pleased with the service and experience from start to finish. Tim was very helpful and attentive and we were made to feel at ease at all times with nothing being too much trouble.
Follow up call received today to see how we were getting on with our new vehicle and did we have any questions or queries.
Great service all round.

The welcome into the world of Volvo was lovely. They did exactly what was needed, good work, kept advised and helpful. Well done

Just looking and was very impressed with non-pushy attention from Gary and the information given.

I have just taken delivery of my new Volvo and love it. Sam Read, who handled the sale, was very patient and thorough at all times. His calm manner took much of the stress out of the situation his excellent communication skills ensured that I knew what was happening all the way through the process. All the other staff we came across were also couteous and helpful.

Excellent service from sam the salesman, top class dealership
Great man to deal with

Purchased a vehicle off Sam- excellent service.

Excellent service from Sam at Paul Rigby Stourbridge, Communication and assistance were paramount throughout the whole buying process, the showroom is warm, friendly and welcoming, I would definitely recommend.

Excellent service from Qashem Miah who sorted out the key on our XC 60. Qashem is very polite, friendly and eager to help. Without doubt we will buy our next Volvo from Quashem who will hopefully always be our point of contact as he is simply brilliant. Many thanks

The manager lady was so rude and sold me a car made me drive with no insurance no after care cars has minor problems but they say can't book it in till next year so disappointing never had this problem with Birmingham Volvo stay a way not professional at all would give it 0 stars if I can I don't want this car any more send a letter head to Volvo Head office

I have just traded in my XC40 for a new XC60 and the whole sales process was very professionally conducted by Sam. No fuss, just a straightforward deal that satisfied both parties….I hope, and the handover day was equally as proficient. Great job and thank you Sam.

Everything ok until they got my money and I left in my new car. Next day I found out the Volvo insurance they said was in place, actually wasn’t. I had driven my new car home without insurance. There was no apology and the courtesy phone call, to see how things are, has never come 3 months later.

Paul Rigby has always given us excellent service.
We have used this dealership for the last 3 years and have always received good service.
Friendly and very attentive staff, make for a good all round experience.

Dreadful place, managers never called back when they said they would, then had the bare faced cheek and afrantry to shout and dictate to me down the telephone. When i'm spending 75k on a new vehicle is a phone call back to much to ask? clearly when they have your money they don't care, Moral Hamedian from sales is just down right rude and quite possibly the most vulgar human being I have had to deal with.
Cancelled my order & bought elsewhere!
Avoid at all costs!!!

I found Sam Read, my appointed sales person, to be very personable and easy to do business with. He found me a car to suit my needs and explained the finer points of the finance package chosen in detail. On my pick up day Sam helped me with taxation and drive away insurance, for which I was grateful.

Excellent service, have used this dealership for two Volvos over the last ten years. Always received good service. Even when we were 250 miles away in Cornwall had a slight problem, dealership in Truro no help whatsoever. Called the Stourbridge garage and was given advice and advised to take the car in as soon as we returned home. Thanks to Katy and all the team.

Just purchased another Volvo !
Sam and Adam were so helpful and understanding .Adam was really patient and knowledgable when showing me how every thing worked on the car. Sam was very efficient,making the whole purchasing process straightforward .The ladies on the desks were lovely and friendly too,I was offered refreshments every time I went into the showroom .
I have no hesitation in recommending everyone I met at Paul Rigby Volvo in Stourbridge !